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Warehouse Kpis by Segment (Sharing)

In: Business and Management

Submitted By kenfong
Words 1027
Pages 5
Focused Metrics
Tom Vander Weide
G-3 Enterprises and Tom Patterson
Saddle Creek Corporation

Saddle Creek
Corporation
Saddle Creek is a 3rd Party Logistics
Services Company
Service offering includes warehousing, transportation, and packaging/value adding services

G-3 Enterprises
Manufacturing, transportation, warehousing (beverage packaging components & logistics services) Network of 8 Regional Distribution
Centers (RDC’s) – 4PL

Operating over 8 million sq. ft.
Rail deployment – Truck fulfillment
20+ facilities in 6 states
Six 3PL operators
1,200 associates plus flex staff
Variety of business systems – EDI
Organizational structure and processes

Relationship of Saddle Creek and G-3 Enterprises
Saddle Creek began working with G-3 in 1997
Operate (3) RDC’s – DFW, ATL, FLA
Warehouse, transportation & value-added
15MM cases annually throughput
Metrics Program (KPIs) developed in 1999

Goals of this session
What makes KPIs/Metrics Programs effective from Customer and Provider perspective?
Case Study – Understanding the G-3 Metrics from both perspectives
Determining if your KPIs are focused and standardized Distinguishing Metrics & KPIs
G-3 Supply Chain Metrics
Perfect Order

Product Availability

Inventory DOS

Product Quality

G-3 RDC KPIs

Order Accuracy

Inbound Timing

Inventory Accuracy

SCC Operation Metrics

Damage/Hold

Metrics/KPIs from the 3PL perspective

What is an effective Metrics
Program for the 3PL Operation?
Relevant / Measurable / Focused / Timely
Consistent across long time period
Consistent across multiple “like” operations – drives competition
Develops desired behaviors – no cheating to make numbers

How does a good Metrics
Program add value?
Improves communication through the supply chain
Identifies areas of needed improvement
Promotes positive change and…...

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