Premium Essay

Warehouse Kpis by Segment (Sharing)

In: Business and Management

Submitted By kenfong
Words 1027
Pages 5
Focused Metrics
Tom Vander Weide
G-3 Enterprises and Tom Patterson
Saddle Creek Corporation

Saddle Creek
Saddle Creek is a 3rd Party Logistics
Services Company
Service offering includes warehousing, transportation, and packaging/value adding services

G-3 Enterprises
Manufacturing, transportation, warehousing (beverage packaging components & logistics services) Network of 8 Regional Distribution
Centers (RDC’s) – 4PL

Operating over 8 million sq. ft.
Rail deployment – Truck fulfillment
20+ facilities in 6 states
Six 3PL operators
1,200 associates plus flex staff
Variety of business systems – EDI
Organizational structure and processes

Relationship of Saddle Creek and G-3 Enterprises
Saddle Creek began working with G-3 in 1997
Operate (3) RDC’s – DFW, ATL, FLA
Warehouse, transportation & value-added
15MM cases annually throughput
Metrics Program (KPIs) developed in 1999

Goals of this session
What makes KPIs/Metrics Programs effective from Customer and Provider perspective?
Case Study – Understanding the G-3 Metrics from both perspectives
Determining if your KPIs are focused and standardized Distinguishing Metrics & KPIs
G-3 Supply Chain Metrics
Perfect Order

Product Availability

Inventory DOS

Product Quality


Order Accuracy

Inbound Timing

Inventory Accuracy

SCC Operation Metrics


Metrics/KPIs from the 3PL perspective

What is an effective Metrics
Program for the 3PL Operation?
Relevant / Measurable / Focused / Timely
Consistent across long time period
Consistent across multiple “like” operations – drives competition
Develops desired behaviors – no cheating to make numbers

How does a good Metrics
Program add value?
Improves communication through the supply chain
Identifies areas of needed improvement
Promotes positive change and…...

Similar Documents

Free Essay


...grains in their own main buffer stocks are the Food Corporation of India (FC!) and Civil Supplies Departments of the state governments. The FCI is responsible for food grains, imports, buffer stock, price supports, inter-zonal movements, public distribution and some processing. The food grains are stored in their own go downs or in rented II space provided by the CWC, the various state WCs and agricultural cooperatives. With the increase in storage requirement and development of storage, different types of warehouses have emerged. Generally, agricultural produce and manufactured goods are first stored at Central Distributing Warehouses. , From there, as and when necessary, they are distributed to f wholesalers, retailers, etc. Silo, bin and elevators are main types of warehouses. These warehouses may be for special commodity (and known as special commodity warehouses), such as cotton, grains, molasses etc. There are also cold storage or refrigerated warehouses to provide facilities for perishable produce such as fruits, vegetables, eggs, meat, fish, dairy products, etc. Although reliable data are not available about the type and effectiveness of storage structures in India, yet a study undertaken in Uttar Pradesh does throw some light on different storage system especially in village storage. 1. Village storage of food grains It has been found that most common means of storage of wheat in villages are jute bags, mud pots, kuthla (cylindrical bin of mud and......

Words: 6091 - Pages: 25

Free Essay


...a cargo airline with its head office in Kuala Lumpur International Airport (KUL) in Sepang, Selangor, Malaysia. It is a cargo division of its parent company Malaysia Airlines that operates scheduled, charter air cargo services as well as airport to seaport cargo logistics via ground transportation. Challenges i. Outdated machinery and systems ii. Machinery is not fully operated iii. Warehouse design is not systematic iv. Volumes of tonnes v. Quality services and timing As you can see MASkargo’s vision is “To be your preferred air cargo partner” and the mission is “to ensure timely and cost effective transport of cargo from the point of acceptance to the point of delivery”, but with challenges that they have to face, it is really hard for MASkargo to achieve their long term objectives of becoming a major force in global air cargo handling. Last Thursday (October 25th, 2012), I can see that everything is in disorder and it is not systematic in term of the equipment, warehouse layout, services and etc. I’ve been told by one of the officer in the warehouse about MASkargo and Lodige Industries. Both signed a multi-million ringgit agreement which will redefine cutting-edge technology, elevating cargo handling system to a whole new level. It will be completed in five phases which is Diagnosis, Design and Development; Initial Repair and Modifications; IT System Implementation; Refurbishment and finally Enhancement. The multi-million ringgit agreement......

Words: 664 - Pages: 3

Premium Essay


...into account their conflicting views relating to opinions, beliefs, values and ideology. For example, two executives may have different views about whether a policy should be implemented. Another example may consist of a trade dispute between two countries, and entail ideological or religious based differences. Or, the conservative viewpoints of management might conflict with the more left wing approach of union leaders. The second form of conflict entails the allocation of resources like money, quantity, and production. Any physical commodity will fall into this category of conflict. Conflict, Decision Making, & Organizational Design 5 Other issues might entail the allocation of resources, as a separate segment of the trade dispute. Resource issues though, are more tangible as they comprise knowable items, or particular products. One blaring example occurs when subsidized farmers of one country, 'dump' cheaper products onto the market of another country, at the expense of the indigenous farmers of that country (Roberts, 2011). By analyzing the types of conflict into categories, negotiators can have a better understanding of the real measure of the disputes, and frame or focus their strategies more effectively. The next step would be to ask you what this negotiation means to us. There are only two reasons why we enter into a negotiation. The first reason occurs when out of necessity, we have to. This could be......

Words: 776 - Pages: 4

Premium Essay

Selecting Kpis

...Selecting KPIs Selecting the right metric is an art more than a science (Eckerson, 2005). The essential objective in selecting KPIs is to identify the measure that best communicates the meaning of a strategy (Kaplan & Norton, 1996). Each KPI measures the achievement of a certain strategic objective; and therefore managers should (1) understand very well the strategic objective and (2) select the KPI carefully to translate the achievement of this particular strategic objective. If managers do not understand the strategy or fail to select the right measure, management of the company may be misled by not measuring what needs to be measured. As Kaplan and Norton (1996) indicated, the art of defining the KPIs rests in the performance drivers (leading indicators) that enable the outcome KPIs (lagging indicators) to be achieved. Leading indicators are useful to have as they give the time to influence the outcomes KPI (Eckerson, 2005). There is a third type of KPI that can be selected which is the diagnostic indicator. The diagnostic indicators are not leading or lagging indicators; they measure the health of the operations just like measuring the human temperature that should always be under a certain level. While selecting the leading indicators for a certain outcome KPI, managers should do a brainstorm session to understand what drives the performance of this specific outcome KPI (lagging indicator). Good mix of KPIs should be (1) linked and aligned with strategic......

Words: 1184 - Pages: 5

Premium Essay

Data Warehouse into information, and 3) Converting the information into knowledge. At the left, we have data. Data in this context comprises all the raw material an organization collects via normal operation. Spread throughout the organization, these data collection points can consist of the website, POS applications, servers, manufacturing systems, or even employees. At this point in the data mining process, the data is still meaningless. Today, storage is most likely physically distributed. When we create a data warehouse or a data mart, we create a virtually centralized database that contains all the raw data collected throughout the organization. All of the data “appears” to be in one common database. This is critical for providing the macro view of organization. Figure 1: Data Mining Capturing and storing the data is the first step, but it is worthless without the analyticsthe process of applying complex mathematical and statistical formulas to “mine” the data warehouse. Here, the organization is trying to uncover hidden trends. Mining the collected raw data from the entire organization, not just by department, provides new information as to how customers, suppliers, and even the company’s own processes really perform. Converting the raw data into information is the second step of data mining. Remember, information is worthless unless it impacts the way an organization functions. This is a prominent theme in all of these applications. Organizations are beginning to......

Words: 5142 - Pages: 21

Premium Essay

The Warehouse

...The warehouse is the most common type of storage though other forms do exist (e.g., storage tanks, computer server farms). Some warehouses are massive structures that simultaneously support the unloading of numerous in-bound trucks and railroad cars containing suppliers’ products while at the same time loading multiple trucks for shipment to customers. The different types of warehouses that are to be required will affect the decision make to either build or to buy. This is because it will have to depend on the availability of the warehouses and its uses. For example, Cold Chain’s warehouses are not widely available and are usually located near the port. Below are the different types of warehouses: * Private Warehouse - This type of warehouse is owned and operated by channel suppliers and resellers and used in their own distribution activity. For instance, a major retail chain may have several regional warehouses supplying their stores or a wholesaler will operate a warehouse at which it receives and distributes products. * Public Warehouse - The public warehouse is essentially space that can be leased to solve short-term distribution needs. Retailers that operate their own private warehouses may occasionally seek additional storage space if their facilities have reached capacity or if they are making a special, large purchase of products. For example, retailers may order extra merchandise to prepare for in-store sales or order a large volume of a product that......

Words: 467 - Pages: 2

Free Essay


...A warehouse is a commercial building for storage of goods. Warehouses are used by manufacturers, importers, exporters, wholesalers,transport businesses, customs, etc. They are usually large plain buildings in industrial areas of cities and towns and villages. They usually have loading docks to load and unload goods from trucks. Sometimes warehouses are designed for the loading and unloading of goods directly from railways, airports, or seaports. They often have cranes and forklifts for moving goods, which are usually placed on ISOstandard pallets loaded into pallet racks. Stored goods can include any raw materials, packing materials, spare parts, components, or finished goods associated with agriculture, manufacturing and production. ------------------------------------------------- Warehouse function[edit] India House, Manchester. See also: Manchester cotton warehouses Historically warehouses were a dominant part of the urban landscape from the start of the Industrial Revolution through the 19th century and into the twentieth century. The buildings remained when their original usage had changed. There are four identifiable types of warehouses.[clarification needed][1] The cotton industry rose with the development of the warehouse, and all five types were represented inManchester in the United Kingdom. Warehouses of that period in Manchester were often lavishly decorated, but modern warehouses are more functional.[2] Warehouse allow transport optimization along the......

Words: 2204 - Pages: 9

Premium Essay

Sharing Deman Signals

...Sharing Demand Signals: A New Challenge to Improve Collaboration within Supply Chains Karine Evrard-Samuel University Pierre Mendès-France Grenoble II, The purpose of this article is to provide an overview of collaborative demand planning. This article focuses on this practice particularly when information is shared in the downstream supply chain between a manufacturer and a retailer. We show how a manufacturing supply chain needs to be aligned with the retail supply chain in order to create value for the trading partners and for the end consumer. Through the analysis of three case studies we attempt to identify which practices allow efficient collaborative demand planning. Regarding the findings, different types of demand signals are identified through the planning process and allow us to highlight some breaking points that prevent the alignment and optimization of the retail chain. Research implications are the identification of four steps in the demand planning process that will help managers to better understand which actions should be taken to improve their collaboration practices. The originality of this article lies in the fact that it goes beyond historical demand figure analysis and focuses instead on information sharing about demand signals within supply chains as one of the keys to responding to retail demand with greater agility. Introduction One of the main challenges that firms have to face within the current environment is to......

Words: 7657 - Pages: 31

Premium Essay


...and integrated No.1 Fitness, Shotgun Supplements, R&R Sport – Investing to create a leading multichannel outdoor and adventure sport retailer PG 01 CHAIRMAN AND CEO’S REPORT Your Directors take pleasure in presenting the unaudited results for the six months ended 26 January 2014. • The Warehouse Group has actively taken steps to reshape itself over the past two years • We have a clear growth strategy in all of our retail brands • We have made good progress with a focus on four Group Strategic Priorities: – Keep the ‘Red’ core strong – Grow ‘Non-Red’ to be as large as Red – Be the leading multichannel retailer in New Zealand – Leverage Group competencies and scale • As part of leveraging Group competencies and scale, we have identified an opportunity which is expected to provide material earnings to the Group in the medium term. Therefore, we have added ‘Be a leading New Zealand retail Financial Services company’ as a fifth Group Strategic Priority. We are pleased to have been able to declare a dividend of 13 cents per share. Mark Powell, Group Chief Executive Officer and Ted van Arkel, Chairman Dear Shareholders The Board of The Warehouse Group announced an adjusted1 net profit after tax of $46.2 million in line with recent sharemarket guidance but down 12.5% compared to $52.8 million last year. Reported net profit after tax for the period was $58.8 million compared to $106.4 million last year when significant one-off gains......

Words: 12513 - Pages: 51

Premium Essay

Kpi for the Managers

...KPI | Goals | objective | Learning & growth of all the agents | To ensure that all agents meet/exceed the targets provided to them. Also, to track the performance of the team and guide them consistently to meet the targets. | To generate the amount of 500,0000 per quarter for the whole team to increase the sales and get the break even . | Analysis and development of new market | To conduct market research, develop sales plans; and updateperiodically based on changing market scenarios and insightsfrom the previous quarters. Also, sales plan must be reported every quarter to the top management team for analysis and approval. | Review, update, management approvals on a quarterly basis | Improve Internal Business process | Create and send accurate monthly reports. The reports should indicate the following: * Plan vs. achieved * Reasons for any shortfalls * SWOT analysis * Target for the next few month | Reports to be submitted by 7th of every month for the previous month | CustomerEngagement | As the entry barrier is not there so retaining customers is key to ensure that customers are happy with the services and their needs are being met. Also, to meet customers, get their feedback on a customer feedback form and discuss the insights at quarterly management meetings. | customer meetings and feedback insights every month | Company policy | The company policies should be followed stickle by all the members of the company whether they are...

Words: 250 - Pages: 1

Premium Essay

Data Warehouse

...What is a Data Warehouse • A data warehouse is a relational database that is designed for query and analysis. • It usually contains historical data derived from transaction data, but it can include data from other sources. Finance, Marketing, • Data warehouse can be:  Subject Oriented  Integrated  Nonvolatile  Time Variant Inventory SAP, Weblogs, Legacy Identical reports produce same data for different period. daily/monthly/quarterly basis Why Data Warehouse • • • • Provide a consistent information of various cross functional activity. Historical Data. Access, Analyze and Report Information. Augment the Business Processes Why is BI so Important Information Maturity Model Return on Information BI Solution for Everyone BI Framework Business Layer Business goals are met and business value is realized Administration & Operation Layer Business Intelligence and Data Warehousing programs are sustainable Implementation Layer Useful, reliable, and relevant data is used to deliver meaningful, actionable information BI Framework Business Requirements Data Sources Data Sources Data Acquisition, Cleansing,& Integration Data Acquisition, Cleansing, & Integration Data Stores Data Stores Information Services Information Delivery Information Delivery Business Analytics Business Analytics Business Applications Business Applications Business Value Business Value Development Data Resource......

Words: 3637 - Pages: 15

Premium Essay


...process efficiency improvements that have arisen from changes in product mix. 1 Productivity is measured by real value-added per hour worked. The Big Three OEMs are General Motors (GM), Ford and Chrysler. 2 Preliminary Not for quotation The Japan-based OEMs (primarily Toyota, Honda, and Nissan), with their superior “lean production” process, were able to produce higher quality vehicles at lower cost. This competitive challenge was the most crucial driver of higher productivity as the Big Three were forced to respond by introducing their own versions of lean production. At the same time, the Korea-based OEMs competed on low cost, intensifying price pressure in the small car segment, and the German- (and Japan-) based OEMs provided a strong challenge in the luxury and performance segments. This three-pronged competitive threat took market share from the Big Three and put pressure on their profitability. The automotive industry in the US is also strongly affected by regulation. Concerns about safety, fuel economy, and emissions have resulted in a complex and changing regulatory environment. The study examines the ways in which regulation has directly impacted on measured productivity and how it has influenced the competitive dynamics. It finds that the most important feature of the US regulatory environment is, in fact, that the market was open to global competition. Vehicles and parts imported into the US market on average face a very low tariff,......

Words: 12655 - Pages: 51

Premium Essay

The Warehouse

...Case 4: Bradford’s Warehouse From what is stated in the case, it is difficult to determine if the allegations against Mr. Bradford derive from jealousy or from valid injustices of favoritism. However, it is slightly suspicious and telling that the executive who made the allegations is unnamed and unwilling to stand by his statements. Under the presumption that jealousy is the driver for the allegations, it is possibly that this executive is misinterpreting Mr. Ingersall’s objective that highly classified and top contracts with the government are required to have the highest performing teams as favoritism. High performing teams have been identified along the Team Performance Curve as a “Real Team” in addition to members having commitment that supersedes the team and performs beyond other teams and expectations. Bradford’s Warehouse members appear to be such a team as the reporters’ remarks of “singled out” and “unprevailed in the industry”. However, in order to have a high performing team, the team must have the six characteristics of a real team and have an element of cohesion. Bradford’s team by being located and working together on assigned tasks and being referred to as a unit, “Bradford’s Warehouse”, fulfill the requirements of mutual interactions, reciprocal influence, sense of identification, and common goals. However, some of the tasks assigned are complicated are require task interdependence: designing and building a military contract item would require mechanical......

Words: 623 - Pages: 3

Free Essay

Sharing Is Caring Is Sharing

...OCTOBER 30, 2013 Sharing Is Caring Is Sharing BY BETSY MORAIS SHARETWEET War is peace. Freedom is slavery. Ignorance is strength. —George Orwell, “1984” Secrets are lies. Sharing is Caring. Privacy is theft. —Dave Eggers, “The Circle” The construction begs for comparison, and yet “The Circle” is no “1984.” In the future, according to Dave Eggers, one mega social-network corporation, the namesake of his new novel, has become the technological architect of daily life—arranging conversations, restocking pantries, making payments, and ranking human beings. The company’s leaders wear zip-up hoodies, of course, and enjoy surfing, yet they are known with reverent remove as the Three Wise Men. It’s serious business—so serious that even the parties are work, since attendance is monitored by your boss—and Eggers emulates this sobriety in his writing, which plods across the corporate campus resentfully. New hire Mae Holland, the novel’s protagonist, bounds forth into the communal ethos of her overlords, embracing her first assignment, answering e-mails that provide a “human experience” to small advertisers. Eggers seems bored by the task—Oh, must we spend another day at the Customer Experience desk, minutiae un-inspected, e-mails unread? He doesn’t want to be in the grind, or even playfully tease it. Disclosure is the story of “The Circle,” yet Eggers hardly tells enough. But even without the searing wit of “1984,” the book is capable of landing on point—when it’s at its...

Words: 1582 - Pages: 7

Premium Essay


...cluster analysis routines. Market segmentation is a much broader concept, however, and pervades the practice of business throughout the world. What is market segmentation? At its most basic level, the term “market segmentation” refers to subdividing a market along some commonality, similarity, or kinship. That is, the members of a market segment share something in common. The purpose of segmentation is the concentration of marketing energy and force on the subdivision (or the market segment) to gain a competitive advantage within the segment. It’s analogous to the military principle of “concentration of force” to overwhelm an enemy. Concentration of marketing energy (or force) is the essence of all marketing strategy, and market segmentation is the conceptual tool to help achieve this focus. Before discussing psychographic or lifestyle segmentation (which is what most of us mean when using the term “segmentation”), let’s review other types of market segmentation. Our focus is on consumer markets rather than business markets. Geographic Segmentation This is perhaps the most common form of market segmentation, wherein companies segment the market by attacking a restricted geographic area. For example, corporations may choose to market their brands in certain countries, but not in others. A brand could be sold only in one market, one state, or one region of the United States. Many restaurant chains focus on a limited geographic area to achieve concentration of force.......

Words: 647 - Pages: 3