Free Essay

Total Quality Management

In: Business and Management

Submitted By saidnawazafridi
Words 10965
Pages 44
1

KHYBER PAKHTUNKHWA PUBLIC SERVICE COMMISSION SYLLABUS FOR PROVINCIAL MANAGEMENT SERVICE COMPETITIVE EXAMINATION The Syllabus and standard for the Competitive Examination for the Provincial Management Service shall be as under : 1. The Examination shall include compulsory and optional subjects, and every candidate shall take all the compulsory subjects and opt for three of the optional subjects carrying 600 marks in all but not more than 200 marks from a single group. 2. A candidate shall answer the language papers in the language concerned. The question paper in Islamiat is to be answered in Urdu or English. All other papers must be answered in English. Violation of this instruction shall incur cancellation of the concerned paper(s) and consequently award of Zero. 3. The compulsory and optional subjects and maximum marks fixed for each subject shall be as below:

Sr. No. 1 2 3

COMPULSORY SUBJECTS Subjects English (Précis & Composition) English Essay General Knowledge (a) Current Affairs 100 (b) Every Day Science 100 (c) Pakistan Affairs 100 Islamiat Viva Voce Total

Maximum Marks 100 100 300 100 300 900 600 120

4 5

Qualifying marks in the aggregate of written papers: Qualifying marks in the Viva Voce:

The non-Muslim candidates will have the option to take Islamiat as a compulsory subject or otherwise Pakistan Affairs (General Knowledge PaperIII) will be treated of 200 marks and counted in lieu of Islamiat. A candidate who fails to appear in any of the compulsory subject will not be allowed to appear in the remaining papers of the examination. No candidate shall be summoned for Viva voce test unless he has obtained at least 33 percent marks in each optional subject, 40% in the each compulsory subject and 50% marks in the aggregate of the written portion of the Examination. No candidate shall be considered to have qualified the examination unless he also obtains at least 40% marks in Viva voce. Failure in or absence from Viva Voce shall mean that the candidate has failed to qualify for appointment and his name will not be included in the merit list.

www.khyberpakhtunkhwapsc.gov.pk

2

OPTIONAL SUBJECTS The candidates are required to select optional subjects carrying a total of 600 marks, but not more than 200 marks from a single group (The grouping of optional subjects are as under):
Rules Note: Business Administration Cannot be opted in combination with Public Administration Group Group 1 2 Subjects (Code No.) 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 Subjects Accountancy & Auditing Economics Business Administration Public Administration Political Science Agriculture Forestry Sociology Journalism Pure Mathematics Applied Mathematics Computer Science Statistics Physics Geology Geography Chemistry Botany Zoology Islamic History & Culture History of Pakistan & India British History European History History of the U.S.A. Law Constitutional Law Mercantile Law Muslim Law & Jurisprudence International Law International Relations Philosophy Psychology including experimental Psychology English Literature Persian Arabic Pushto Urdu Marks 200 200 100 100 200 100 100 100 100 200 200 100 100 200 200 200 200 200 200 200 200 200 200 100 200 100 100 100 100 100 200 200 200 200 200 100 200

Group

3

Group

4

Group

5

Note: International Law cannot be opted in combination with International Relations: Group 6

Group

7

Group

8

www.khyberpakhtunkhwapsc.gov.pk

3 Provincial Management Service Competitive Examination (Guidelines of the Syllabus)
N.B – The topics mentioned under each subject are only indicative and not exhaustive of the field covered by that subject. The candidate should study the whole subject with the help of relevant books.

1. ESSAY (COMPULSORY)

Total Marks – 100

Candidates will be required to write one or more essays in English. A wide choice of subjects will be given.

2. ENGLISH (PRÉCIS & COMPOSITION)
Compulsory Total Marks – 100 The examination will be based upon a paper carrying 100 marks and will be geared to test the candidates’ ability to handle grammatical structure, reading comprehension and analysis and précis writing and composition. A candidate should be capable of: a. b. Using English correctly and efficiently as a vehicle of communication. Reading, comprehending and analyzing advanced texts

Grammar and Vocabulary The candidate’s ability to handle the structure of English will be tested by framing items based upon grammatical categories that usually create problems for foreign students. There shall be no prescribed course for this purpose. Reading Comprehension and Analysis Two unseen passages shall be given with a fixed reading time and multiple choice questions would be placed at the end to be answered. The passage for comprehension shall be fairly technical. The passages would be selected from writings on economic, social, cultural subjects and international affairs. Précis Writing The candidates will be required to present an acceptable précis of a given passage. The unseen passage will be selected from current, economic, social, cultural and international affairs.

3. GENERAL KNOWLEDGE
Paper I Every Day Science (Compulsory)

Total Marks – 300

Marks – 100 1. Introduction Nature of Science: Brief History of Science with special reference to contribution of Muslims in the evolution and development of science. Impact of Science on society 2. (a) (b) (c) (i) (ii) (iii) (iv) 3. (i) (ii) (iii) The Physical Sciences Constituents and Structure:- Universe, Galaxy, Solar system, Sun, Earth, Minerals Processes of Nature:- Solar and Lunar Eclipses; Day and Night and their variation; Energy :- Sources and resources of Energy, Energy conservation; Ceramics, Plastics, Semiconductors; Radio, Television, Telephones, Camera, Laser, Microscope Computers, Satellites; Antibiotics, Vaccines, Fertilizers, Pesticides

Biological Sciences The basis of life – the cell, chromosomes, genes, nucleic acids The building blocks – proteins, hormones and other nutrients. Concept of balanced diet. Metabolism Survey of Plant and Animal Kingdom – a brief survey of plant and animal kingdom to pinpoint similarities and diversities in nature (iv) The Human body – a brief account of human Physiology and Human behaviour

www.khyberpakhtunkhwapsc.gov.pk

4
Paper II Current Affairs (Compulsory) Marks – 100 Candidates will be expected to display such general knowledge of History, Geography and Politics as is necessary to interpret current affairs 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Pakistan’s relations with its neighbours Pakistan’s relations with Middle Eastern, African and Far Eastern Countries Pakistan’s relations with big powers International Economic Issues and Pakistan Pakistan’s role in regional and international organizations Nuclear politics in South Asia Structure of Pakistan’s economy, economic planning and development strategies central issues and problems in the Educational Systems Issues in Pakistan Politics Superpowers and the issues of World Order Major Contemporary Crisis Major Economic, Social and Political issues of the world as reflected and discussed in periodicals and newspapers Paper III Pakistan Affairs (Compulsory) Marks – 100 1. 2. Evolution and growth of Muslim society in the Sub-continent Ideology of Pakistan – Definition and elucidation, historical aspects: Muslim rule in the sub-continent, its downfall and efforts of Renaissance. Movements for reforms – Sheikh Ahmad Sarhindi, Shah Waliullah, Aligarh, Deoband, Nadwah, Anjuman Hamiat-e-Islam and other Educational institutions – Sind Madrassah and Islamia College Peshawar. Ideology of Pakistan in the light of speeches and sayings of Allama Iqbal and Quaid-e-Azam. Pakistan Movement – historical developments, important events, role of various individuals, communities and groups. Political Developments in Pakistan since 1947 and efforts for promulgation of Islamic system Land and People of Pakistan – Geography, Society, Natural resources, Agriculture, Industry, Education with reference to characteristics, trends and problems

3. 4. 5.

4. 1. 2. 3. 4. (a) (b) 5. (i) (ii) (iii) (iv) (v) 6.

ISLAMIAT (COMPULSORY) Total marks – 100 Basic problems of human life and their solutions, various sources of knowledge – revelation (Wahy) as source of knowledge and solution of human problems. Divinity and Supremacy of wahy Need of Religion and its role in human life, Islam and other religions Islam: Its concepts and meanings, Deen and Mazhab, Islamic concepts of universe and humanity, place of Humanity in Islam, man as Vicegerent of Allah, Chief Characteristics of Islamic Ideology Fundamental beliefs and practices of Islam Tauheed (Unity of Allah), Risalat (Finality of Prophet hood), Akhirat (Day of Judgment) Salat, Soum, Zakat, Hajj, Jihad Islamic way of life Sources of Shariah: The Quran, Sunnah, Ijma (Consensus), Qiyas and Ijtihad (Reasoning) Social system in Islam: Responsibilities and mutual relationship of members of family, separate role of man and woman in an Islamic social setup, concept of women’s freedom in Islam, responsibilities of man and woman in character-building of new generation Morality in Islam: Concept of morality, relationship of morality and Faith, Islamic principles and methods of character building, Moral values in Islam Islamic political system: - Legislative system, Judicial system Muslim ummah: Role and objectives of Muslim Ummah Quranic Ayat and their translation Following last 10 surrahs of the Holy Quran and their translations:1. Surrah Al-Feel 2. Surrah Al-Quresh 3. Surrah Al-Mamoon 4. Surrah Al-Kausar 5. Surrah Al-Kafaroon 6. Surrah Al-Nasr 7. Surrah Al-Lahhab 8. Surrah Al-Akhlas 9. Surrah Al-Falak 10. Surrah An-Nas

www.khyberpakhtunkhwapsc.gov.pk

5
5. ACCOUNTANCY AND AUDITING
Paper I Marks – 100 Accounting: Principles of accounting and their applications to all types of Business Organizations – Banking, Insurance, Investment, Trading and Industrial Concerns, Accounting for non-profit Organizations, Work-Sheet, Financial Statements, Financial Reporting, Financial Analysis And Budgeting, Depreciation, Partnership Note:- Accounting for Executors, Trustees Of Deceased Persons, Liquidators, Receivers, Official Agencies, Assignees etc; and accounting for Multinational Corporation will not be included

Total Marks – 200

Paper II Marks – 100 Cost Accounting: Principles of cost accounting, relationship of Cost Accounting To Financial Accounting, Cost Accounting as a tool of management – use of cost information, Cost Flow, Cost Elements, Costs Classification, Process Cost And Job – Order Cost Accounting, Costing For Joint and by-products, Standard Cost Accounting, reconciliation of Financial Accounts with Cost Accounts Auditing: Principles of Auditing, The Accounting System, Its importance to Independent Audit, Internal Control, Internal Audit, Rights and Duties of Auditors, Professional liabilities of an Auditor, Application of Auditing Principles and Techniques to all types of Trading, Commercial, Industrial, Banking, Insurance and Investment undertakings. Audit programme, Special Audit Investigation of actual or suspected Frauds, Limitations Of Audit, Audit Report, Certificates and Opinion as required under Companies Act, Securities Exchange Authority Rules, Auditing and EDP Systems Income Tax: Principles for Computing total income and total world income for the purposes of Income Tax, Self Assessment. Specialized knowledge of Income Tax will not be expected. Candidates will be required to have a sound grasp of the provisions of Section 10 of the Income Tax Act and a working knowledge – only of Sections 9(1), 15, 16(1), 17(1), 19(1),(2),(a), 30(1) & (2), 31(1) 11 No. Schedule (Item No. 66 & 71 to 75) 39(1) & (a) 49, 69 (4) 12 (11). 1st Schedule 53(1), 55(1), 56, 61, 59(1), 60, 62, 68, 12(2) and the connected rules of the Income Tax Ordinance 1979 as amended to date. Business Organization and Finance: Nature and scope of Business Organization, Forms of Business Organization – Sole Proprietorship, Partnership, Joint Stock Company, Cooperative Society, Company Promotion and Management, Insurance, Business Combinations, Principles Of Business Finance – Short Term, Intermediate Terms and Long Term Financing, Expansion and Contraction, Ratio Analysis – Sources and Flow Statement, Role of Financial Institutions

6.

AGRICULTURE

Total Marks – 100

(a) Natural Resources (Land, Water, Biological, Environmental, Solar and Energy) as bases for agricultural production. Agriculture as integrated system of components like Crops, Livestock, Fisheries, Forestry, Range Management, Socio-Economics etc. Role of research and newer technologies in current and future agriculture in Pakistan. (b) Elements of climate and their relationship with crop growth, Factors of soil, Soil formation and development of Soil profile, Soil texture and structure and their management, Soil fertility and fertilizer requirement of various soils and crops, Role of organic matter in soil, Water requirement of crops and water use efficiency, Cropping pattern and crop relations, Systems and types of farming; Nature, formation and reclamation of salt affected and water-logged soil, Soil erosion and conservation (c) Physiology of growth and development, growth curves, growth regions, RGR, NAR and LAR in relation to biomass production, Seed growth and assimilate partitioning, Harvest Index, Photoperiodic and thermo periodic responses of crop plants, photorespiration, Nitrogen fixation, Nitrogen cycle, factors affecting biological N-fixation (d) The modern concept of genetics, gene and gene function, application of genetics for the improvement of crops (e) Modern concept of Horticulture industry, Plant propagation, Major management and breeding problems in fruits and vegetables (f) Pests and diseases in agricultural crops, Principles and methods of pest and disease control, Pesticides – their application and action. Modern concept and principles of insect pest management (g) Role of agriculture in the national economy. Agriculture mechanization. Land tenure and Land reforms. Population problems of rural Pakistan. Major issues in agriculture and agricultural development in Pakistan.

www.khyberpakhtunkhwapsc.gov.pk

6
7. APPLIED MATHEMATICS
Paper I Marks – 100 Candidates will be asked to attempt any two questions from Section A and any three questions from Section B Section A Vector Analysis: Vector algebra, scalar and vector product of two or more vectors, function of a scalar variable, Gradient, divergence and curl, Expansion formulae, curvilinear coordinates. Expansion for gradient, divergence and curl in orthogonal curvilinear coordinates, line, surface and volume integrals, Green’s, Stoke’s and Gauss’s theorems Statistics: Composition and resolution of forces, Parallel forces and couples, Equilibrium and a system of coplanar forces, centre of mass and centre of gravity of a system of particles and rigid bodies, Friction, principle of virtual work and its applications, equilibrium of forces in three dimensions Section B Dynamics: Tangential, normal, radial and transverse components of velocity and acceleration, rectilinear motion with constant and variable acceleration, Simple Harmonic Motion, Work, Power and Energy, Conservative forces and principles of energy, principles of linear and angular momentum, Motion of a projectile, ranges on horizontal and inclined planes, Parabola of safety, Motion under central forces, Apse and apsidal distances, Planetary orbits, Kepler’s law, Moments and products of inertia of particles and rigid bodies, kinetic energy and angular momentum of a rigid body, Motion of rigid bodies, Compound pendulum, Impulsive motion, collision of two spheres and coefficient of restitution. Paper II Marks – 100 Candidates will be asked to attempt any two questions from Section A, one question from Section B and two questions from Section C. Section A Differential Equations: Linear differential equations with constant and variable coefficients, Non-linear equations, Systems of equations, Variations of parameters and the power series method. Formation of partial differential equations, Types of integrals of partial differential equations, Partial differential equations of first order, Partial differential equations with constant coefficients, Monge’s method, Classification of partial differential equations of second order, Laplace’s equation and its boundary value problems, standard solution of wave equation and equation of heat induction. Section B Tensor: Definition of tensors as invariant quantities. Coordinate transformations, Contra variant and covariant laws of transformation of the components of tensors, addition and multiplication of tensors, contracts and inner product of tensors, The Kronecker delta and Levi-Civita symbol, the metric tensor in Cartesian, polar and other coordinates, covariant derivatives and the Christoffel symbols., The gradient, divergence and curl operators in tensor notation. Section C Elements of Numeric Analysis: Solution of non-linear equations, use of x = g (x) form, Newton Raphson method, Solution of system of linear equations, Jacobi and Gauss-Seidel method, Numerical Integration, Trapezoidal and Simpson’s re?? Regula Falsi and iterative method for solving non-linear equation with convergence, Linear and Lagrange interpolation, graphical solution of linear programming problems.

Total Marks – 200

8.

ARABIC
Paper I

Total Marks – 200 Marks – 100

1. The Pre-Islamic Arabic Literature 2. The Quran, its language, contents and style, its influence on the subsequent literature 3. Quranic semantics and etymology with special reference to Ibn Manzoor’s Lisan al’Arab and Raghib al-Asfahani’s Mufradat fi Gharib al-Quran 4. Literary history and literary criticism – literary movements, classical background, socio-cultural influences and modern trends, origin and development of modern literary genres, including drama, novel, short story, essay

www.khyberpakhtunkhwapsc.gov.pk

7
5. Contribution of Arabs in the fields of science, philosophy and linguistics with special reference to views of Ibn Khaldun, Al Bairuni, al-Jahiz, Ibn Maskawaih, Ibn Maja, Al-Kasai and Sebawaih 6. A short introduction to Pakistan Arabic literature in the fields of prose and poetry 7. The contemporary Arabic literature in Egypt, Lebanon and Iraq with special emphasis on the literature of al-Mahjer and its outstanding representatives such as Jabran Khalil Jabran, Ilia Abu Mehdi, Mekhail Naeema and Umer Abu Risha 8. A short Essay in Arabic

This paper will require first hand reading of the texts prescribed and will be designed to test the candidates’ critical ability Paper II Marks – 100 Poetry 1. Imarul Qais: His Maullaqah – “Qifaa Nabki mim Zakraa Habibin Wa Manzih” (complete) 2. Zohar Bin Abi Sulma: His Maullaqah – “A Min Umma Aufaa Dimnatun Lam Takalami” (complete) 3. Hassan Bin Tabit: The following five Qasaid from his Daiwan: “Lillahi Darru Kaaba ------- Nadamtuhum” 4. Labeed: Aftiddiyaru Mahalluha Wa Maqammuha Mahmud Timur: Story “Ammi Mutawalli” 5. Taufiq AL-Hakim : Dramas: Sirrul Muhtahiraa from his Book “Masra-Hiyaatu Jufiqal Hakim” 6. Dr. Raza M.N Ehsan Elahie: Nafais al=Adab , [PUBA (Hon) Course] 7. Dr Jalal-al-Khayyat and others: Jarikh-ul-Abad-il-Arabi-il-Hadith 8. Dr Taha Hussain: Hadith al-Arabia 9. Isa an-Na’uri: Adab al-Mahjer 10. George Saidah: Adabuna wal-Udaba fi Adab al-Mahjer 11. Dr De Boer: The history of philosophy in Islam Note: Candidates will be required to answer some questions carrying not less than 25 % marks in Arabic also.

9. BOTANY
Paper I

Total Marks – 200 Marks – 100

1. Thallophytes a. Phycology: Origin, evolution, distribution and classification with reference to range, structure, life history, ecology and economic importance of the main groups of algae b. Mycology and Plant Pathology Structure, development reproduction, classification, phylogeny, physiology and economic importance of the main groups of fungi, Diseases of economic importance and general principles of their control 2. Bryology: Evolution of gametophytes and Sporophytes 3. Peteridophyta and Gymnosperms: General structure, life history and evolutionary tendencies, Ontogeny and structure of seed 4. Anatomy and Embryology: Primary and secondary issues, Meristems, tissue differentiation, normal and abnormal secondary growth, anatomy of leaf, stem and root, micro and megasporogenesis, pollination mechanism, fertilization, development of embryo and endosperm, seed dispersal 5. Taxonomy of Angiosperms: Systems of classification, Rules of botanical nomenclature, Concepts of speciation, introduction to modern trends in plant taxonomy, Bio-systematics, chemotaxonomy and numerical taxonomy Paper II Marks – 100 1. Plant physiology: Plant water relations, osmotic quantities, absorptions, transpiration, role of essential mineral elements, their uptake and distribution, growth and development, plant hormones, photoperiodism, vernalization, Dormancy and Seed germination. Biochemistry of carbohydrates, proteins and fats with reference to plants. Enzymes, plant pigments, photophosphorelation, path of carbon in photosynthesis, oxidative phosophorelation (respiration), nitrogen and fat metabolism 2. Ecology: Influence of climatic, edaphic and biotic factors on plant growth, Sampling techniques, Major formations in relation to climatic zones, Concepts of ecosystems and their productivity, Ecological energetics, efficiency, pyramids, food chains and trophic levels 3. salinity and water logging in Pakistan, causes, reclamation, soil erosion, methods of control and conservation, pollution and conservation of natural resources 4. Cytology: Detailed study of ultra structure of cell. Mitosis and meiosis. Significance of meiosis 5. Genetics:

www.khyberpakhtunkhwapsc.gov.pk

8
(a) Mendalian Genetics, Linkage, Crossing over, sex linked genes, lethals, balanced lethals, mutation, polyploidy (b) Biochemical Genetics: Bi-chemical nature of hereditary material, genetic code, Fine Structure of gene, transduction and transformation 6. Evolution: Theories of evolution, Neo-Darwinism, Neo-Lamarckism, Adaptive Mutations

10. BRITISH HISTORY

Total Marks – 200

British History – The history of the British Isles and of the British Empire and Commonwealth Paper I Marks - 100 From 1688 to 1850 Paper II Marks – 100 From 1850 to the present day Note: - Credit will be given in both the papers, not only for precise presentation of facts, but also for sound critical judgment.

11. BUSINESS ADMINISTRATION

Total Marks – 100

Candidates will be asked to attempt total Five questions. They will attempt at least one question (out of two) from each part. Short note within the question (without choice) can also be given Part I Management 1. Nature and scope of Management – Different Schools of thought 2. Planning – Planning process, planning tools, Change Management 3. Organization – Type of Organization, Theory of Organization, Group dynamics, staffing 4. Actuating – Leading, approaches to Leadership – Coordinating, communicating, motivating 5. Controlling – Budgetary control, Budgetary process Part II Principles of Marketing 1. An overview of Marketing 2. Marketing’s role in Society and inside a Firm 3. Environment of Marketing 4. Strategic Planning and Marketing 5. Marketing Mix i.e. product,. Pricing, place (Distribution, Channels), Wholesaling, Retailing, Sales Promotion (Advertising, Public Relations) 6. Global Marketing Part III Financial Management 1. Nature and scope of Financial Management 2. interpretation of Financial Statement – Ratio Analysis, Trend Analysis – Common Size Analysis 3. Time Value of Money – Concept of TVM, Net Present Value, Pay Back Period, Internal rate of return 4. Working Capital Management – Cash Management, Receivable Management, Inventory Management 5. Portfolio Management – Types of Investment, Financial Securities, Diversification Of Risk 6. Accounting – Accounting cycles, preparation of Financial Statements, Balance Sheet, Income Statement

www.khyberpakhtunkhwapsc.gov.pk

9
12. CHEMISTRY
Paper I Marks – 100 1. Atomic structure – Quantum theory, Schrodinger equation, Particle in box, hydrogen atom, hydrogen moleculeion, hydrogen molecule, Theories of hydrogen and metallic bonding 2. Electrochemistry – Ionic equilibria, theory of strong electrolytes, Cbye-Huckel theory of activity coefficients, galvanic cells, membrane equilibria and fuel cells. Theories of Acids and Bases, glass electrode, measurement of pH, electrolysis, over voltage and corrosion 3. Thermodynamics – First law of Thermodynamics, internal energy, enthalpy functions, thermochemisty, Entropy and second law of thermodynamics. Free energy and chemical equilibrium 4. Chemistry of the following Elements – Oxygen, Carbon, Chlorine, Silicon, Nitrogen, Phosphorus 5. Metallurgy of the following Elements - Copper, Aluminum, Iron and Silver 6. Inorganic Chemical Industries – Sulphuric Acid, Fixation of Nitrogen, Chemical Fertilizers, Semiconductivity devices, Cement, Glass and Ceramics 7. Chemistry of transition Elements – General characteristics of the group based on the electronic configuration of elements, complex compounds, nature of coordinate bond, historical development, applications of Valence Bond, molecular orbital and Crystal Field theories to explain the structures of the Complex Compounds 8. Pollution – water, air

Total Marks – 200

Paper II Marks – 100 1. Theory of chemical bonding – Elements of Valence bond and molecular orbital theories (idea of bonding, non-bonding and anti-bonding orbitals), Sigma and Pi bonds. Hybridization, Shape of molecules 2. Chemical kinetics – Rate law and its determination Order of reaction, Experimental methods, Temperature Dependence of rate constants, study of mechanism of a few selected reactions (1st and 2nd under reaction only) 3. Surface chemistry and catalysis – Physical adsorption and chemisorptions, surface area determination, homogeneous and heterogeneous catalysis, acid-base and enzyme catalysis 4. Physical organic chemistry – elements of organic reaction mechanism, optical and geometric isomerism, conformational analysis, resonance. H-Bond and its effects on the properties of organic compound 5. Organic halogen Compounds – Types and synthetic application. Grignard reagents. 6. Chemistry of Carbonyl compounds – Types of Carbonyl compounds, preparation and reactions of Aldehydes and ketones 7. Aromatic chemistry – structure of Benzene with particular reference to mechanism of Electrophilic Substitution reactions 8. Organic Nitrogen compounds – Diazonium salts and their synthetic applications, preparation and reaction of aromatic amino compounds, introduction of the study of Dyes with particular reference to Azodyes 9. Chemistry of natural products – Elementary study of Carbohydrates, oils and fats, alkaloids and vitamins 10. Industrial organic Chemistry – Organic polymers, fermentation processes including preparation of anti-biotics, petro-chemical industry

13. COMPUTER SCIENCE

Total Marks – 100

Candidates will be asked to attempt total five questions. They will attempt at least one question from each section. Each question will carry 20 marks. Section A Computer Architecture: Introduction to modern machine Architecture, Storage Hierarchy, Main / Virtual / Cache / Secondary memory, CPU, ALU, Peripheral communication, designing of instruction set, stored programme concept, introduction to parallel computing, SIMD / MIMD Operating system: Functions / Types of operating systems, Processes, Interprocesses, Communication / Synchronization / Coordination, Process Scheduling Policies, Visual Memory Management Techniques, Paging / Segmentation, File Management Systems Computer Networks: LAN / WAN / MAN, communication channels, internetworking, internet, network layer structure, ISO Internet Protocol, OSI / TCP / IP reference model

www.khyberpakhtunkhwapsc.gov.pk

10
Section B Structured and Object Oriented Programming Basics of C/C++ environment, memory concepts, operators, control structures, selection structures, Array & functions / methods, classes & data abstractions, inheritance and polymorphism Data Structures and Algorithms Pseudo language, functions, iteration, recursion, time / complexity analysis, stacks queue, hashing, linked list, searching, sequential, binary, sorting algorithms, graphic algorithms, tree algorithms, trees, ADTs, implementation using structured / object oriented languages Software Engineering Introduction to software engineering, software life cycle, software design methodologies, structured / object oriented, software documentation and management, introduction to CASE tools Section C Database Management Data, Models, E R Models, Relational Database concepts, SQL normalization, Database Design Web Programming HTML, CGI, PERL, JAVA, Applet / Script, WWW, Web based interface design Computer Graphics Fundamentals of input, display and hard copy devices, scan conversion of geometric primitives, 2D and 3D geometric transformations, clipping and windowing, scene modeling and animation, algorithms for visible and surface determination

14. CONSTITUTIONAL LAW

Total Marks – 100

Constitutional law – Principles of constitutional law with special reference to United Kingdom, United States of America, France, former Union of Soviet Socialist Republic, Pakistan and India

15. ECONOMICS
Paper I

Total Marks – 100 Marks – 100

1. Micro Economics: Consumer Behaviour, Determination of market demand and supply, theory of the Firm, producer’s equilibrium pricing of the factors of production 2. Macro Economics: Basic economic concepts, National Income Accounting, consumption function and multiplier, determination of equilibrium level of income and output, inflation 3. Money and banking: Functions of money, Quantity Theory of money, the Fisher and Cambridge Formulations, systems of note issue, credit creation, functions and central banks, instruments of credit control, Theory of Liquidity Preference 4. Public Financing: Government expenditure, sources of government revenue, types of taxes, incidence of different taxes, public debt, objectives, methods of repayment, deficit financing 5. International Trade: Theory of comparative cost, arguments for protection, balance of payments, international liquidity, international money and banking institutions Paper II Marks – 100 Pakistan’s Economy 1. Definition and measurement of development, characteristics of under development, rethinking on the concept of development, Growth vs. Redistributive Justice, absolute and relative poverty, basic needs approach 2. Planning experience of Pakistan: A critical evaluation of the strategy of economic planning 3. Agricultural development in Pakistan: Changes in agriculture policies over plan periods, major monetary and fiscal measures to promote agricultural development, Green Revolution strategy and its implications for growth and redistribution, Land Reforms and changes in the tenure system 1950 – 1980, Cooperative Farming 4. Industrial development in Pakistan: Early industrialization strategy, creation of Financial and Development Institutions, major monetary and fiscal measures to promote industrial

www.khyberpakhtunkhwapsc.gov.pk

11 development, changing role of public sector over the plan periods, evaluation of nationalization policy, concentration of industrial income and wealth 5. Role of foreign trade and aid in economic development. Trends of Pakistan’s Balance of Payments, changes in direction of trade, trends in Pakistan’s major exports and imports, causes of significant changes in the trends, the role of migration and remittances in Pakistan’s economy, costs and benefits of Foreign Aid 6. Privatization, denationalization and deregulation, conceptual and operational aspects, international comparisons

16. ENGLISH LITERATURE
Paper I

Total Marks – 200 Marks – 100

Detailed study of a literary age (19th Century) The paper will cover the study of English literature from 1798 to 1900 with special reference to the works of W. Blake, Wordsworth, Shelly, Keats, Byron, Charles Lamb, Dickens, Tennyson, Robert Browning, Hardy, George Elliot, J.S. Mill, Ruskin and Oscar Wilde. Evidence of first hand reading will be required. The paper will be designed to test not only the candidates’ knowledge of the prescribed authors but also their understanding of the main literary trends during the period. Questions having a bearing on the social and cultural background of the Period also be included. Paper II Marks – 100 The paper will require first hand knowledge of the text prescribed as well as general awareness of the authors’ major works and will be designed to test the candidates’ critical ability 1 2 3 4 5 6 7 8 9 10 Shakespeare Swift Jane Austin Shaw Yeats T.S. Eliot D.H. Lawrence Earnest Hemingway Samuel Backet Robert Frost Hamlet Gulliver’s Travels Pride and Prejudice Pygmalion The Second Coming, Sailing to Byzantium, Among School Children The Waste Land Sons & Lovers Old Man & The Sea Waiting for Godot The Pasture, Revelation, The Tuft of Flowers, After Apple Picking, Mending Wall, The Road Not Taken, An Old Man’s Winter Night, Birches, Fire and Ice, Stopping by Woods, West-running Brook, Desert Places

17. EUROPEAN HISTORY
(1789 – 1914) Paper I

Total Marks – 200

Marks – 100 1. French Revolution: Background, Old Regime, Philosophers, Estate General, National Assembly, England’s reaction, parties in the Legislative Assembly, the fall of Monarchy, European coalition against France and the war, the second and the third partition of Poland, the Terror and the end of Terror, France and Europe 1793 – 95 2. Napoleon Bonaparte: The rise of Napoleon to power, Napoleon as emperor, statesman and warrior, Napoleon and Europe, the continental system, the fall of Napoleon, England’s role in the catastrophe of Napoleon 3. Vienna Settlement and concept of Europe: Treaty of Chaumont, First treaty of Paris, Second treaty of Paris, Treaty of Vienna, Holy Alliance, Quadruple Alliance, Congress system and failure of congress system, British leadership. 4. England 1814 – 1833: Effects of War Period, Constitutional Development, Progress in Industry, Agriculture & Culture 5. Europe 1815 to 1848: The forces of continuity and reaction, Metternich system, the force of change and progress, Nationalism, Democracy, Liberalism, Socialism, Revolution in France 1830, Revolution in France in 1848 and the sequence of revolutions in Europe 6. The Eastern Question 1820 to 1878: Background, the Greek Revolt 1820 to independence 1832, the Crimean War 1853 to 1856 and Peace Treaty of Paris, Pan Slavisin, the Russo-Turkish War 1877, the treaty of San Stefano, the Congress and the Treaty of Berlin 1878

www.khyberpakhtunkhwapsc.gov.pk

12
7. Risorgimento and the Union of Italy: Revolutionary movements in Italy, Mazzini, Cavour and other architects of Italian unification, Napoleon III and Italian unity, foreign policy of Italy after unification to 1914 8. Unification of Germany: Background, Napoleon and Germany, Rise of Prussia, Zollverein, Revolution of 1848 and Germany, Rise of Bismarck and his role as architect of German unity, wars with Denmark, Austria and France, Domestic and foreign policy of Bismarck from 1870 to 1890, foreign policy of Germany from 1890 to 1914 9. The growth of colonization and of Overseas Empire 1815 – 92: Different forms of colonization, British colonial policy and expansion, French colonial policy and expansion, the French in North Africa, Suez Canal, Anglo French control in Egypt, Russia in the Caucasus and Turkistan, Anglo Russian results of colonial development 10. England 1893 to 1910: Social and constitutional reforms, material progress, social thought and culture 11. Road to the First World War: Alliances and counter alliances, Drickaiserbund, Austro German alliance 1879, Triple Alliance 1882, the formation of Dual Alliance 1891-93, Anglo-Japanese alliance, French British and Russo British Entente, their crisis – Algeciras, Bosnia, Agadir, German Navy, Baghdad Railway, Balkan Crisis, the cause of First World War

(1914 – 1960) Paper II Marks – 100 1. First World War: Events – USA’s entry into the War, Wilson’s 14 points, the choice of the Turks, War in the Middle East, Britain’s Middle East policy during the War, Balfour Declaration, defeat of Germany, Austria and Turkey, effects of the war 2. Peace treaties: The Treaty of Versailles, the Big Four, the basis of the Treaty, the Treaty of Versailles and the US. The Treaties of St. Germaine and Trianon, the Treaty of Serres, the Treaty of Lausanne 3. The League of Nations: The Covenant, the League between the two Wars, causes of failure 4. Marxism and the Soviet Union: The Russian Revolution 1917, Lenin, the Third International 1919, civil war in Russia, Trotsky. The constitution of USSR. Stalin, First Five Year Plan, purges, the Russian foreign policy between the two Wars 5. Italy and Fascism: Effects of the War on Italy, Mussolini’s rise to power, Fascist party and principles, Italy’s foreign policy between the two Wars 6. Germany and Nazism: Germany from the Versailles Treaty to Hitler, origins of Nazism, Mein Kamph, Hitler’s rise to power, domestic policy of Hitler, the totalitarian state, Hitler’s foreign policy 7. France between the two Wars: Defects of the French Constitution, collapse of the Third Republic, foreign policy of France between the Wars 8. England between the two Wars: Disadvantages of Parliamentary government, Cabinet Government in England, Depression of 1929 and England, stability of the British Commonwealth, foreign policy of England between the Wars 9. The Second World War: Causes, the events, Atlantic Charter, Tehran, Yalta and Postdam conferences, the allied victory, effects of the War 10. The UNO: Origin, the charter of the UNO, UNO as peace keeping force 11. The political state of Europe 1945-50: The new balance of power in Europe, Russian domination of Eastern Europe, decisions on Germany’s future, economic collapse of western Europe and recovery, Marshal Plan, Cold War, the blockade of Berlin, NATO 12. The rise of Russia as a great power: The effects of the War on Russia, the fruit of victory, Warsaw Pact, Russia’s efforts to spread its influence in Eastern Europe, Asia, Africa and Latin America 1945 – 1960 13. France after the Second World War: Fourth French Republic, French colonial policy after Second World War, Algeria, Indochina, De Gaulle’s domestic and foreign policy 14. England after the Second World War: The rise of the Labour Party, economic policy of the Labour Party’s government, England’s colonial policy after the Second World War, decline of England as world power, British Commonwealth, England and the common market, England and the Middle East 1945-1960 15. Europe and Common Market: The origin and evolution of the European common market upto 1960

18. FORESTRY
1. 2. 3. 4. 5. 6. 7. 8. Ecology and general silviculture Forest statistics, Mensuration and research methods Forest Management and Economics Water Shed management Range management Forests surveying and Engineering Forest policy, law and protection Forest biology, wildlife and natural park management

Total Marks – 100

www.khyberpakhtunkhwapsc.gov.pk

13

19. GEOGRAPHY
Paper I Physical and General Geography

Total Marks – 200

Marks – 100 1. 2. 3. 4. Elements of weather and climate: Insulation and Atmospheric Temperature, Global Radiation and Heat Balance, Atmospheric Pressure and winds, Humidity And Precipitation, Air Masses, fronts and atmospheric disturbances, classification of climate and climatic regions Landforms: Major landforms, Rocks – origin, formation and classification. Internal structure of the Earth, earthquakes and volcancity, weathering, mass wasting, erosion and deposition, cycle of erosion, landforms produced by underground and ground water, wind and glacier Oceans: Continental margins and the sea floor, Distribution of Temperature and Salinity. Movements of ocean water – waves, currents and tides Study of maps: Types of maps – topographical maps, aerial photographs, weather maps. Map projections – classification and choice of projections, merits and demerits of cylindrical, conical and zenithal projections, diagrams, graphs and distribution maps based on statistical data Paper II Human, Economic and Regional Geography Marks – 100 1. Human Geography: Man and his habitat – concepts of environmentalism and possibilism, world population distribution, structure and growth (natural increase and migration), world, society and culture, races, languages and religions, levels of education and welfare. Settlements – rural and urban, characteristics and problems of urban places. Population / resource regions 2. Economic geography: Economic activities – primary, secondary and tertiary. Primary activity – agricultural systems, substinence, intensive, extensive, mechanized and mixed farming. Production, distribution and trade of major cereal and non-cereal crops. Forests and fisheries. Power resources. Major industries – iron and steel, textiles and chemical industries, politicoeconomic relationship between the more developed and the less developed countries 3. Regional geography: Economic and social regions of the world, regional geography of South Asia with special reference to Pakistan under the following heads: Resource Base (Human, Physical And Economic) Transport, Trade and International Relations

20. GEOLOGY
Paper I

Total Marks – 200 Marks – 100

1. General Geology: Earth as a planet, its origin and age, internal structure of the earth and lithospheric plates, internal and external geological processes such as earthquakes, volcanism, weathering, erosion and deposition, geomorphic cycles 2. Structural geology: Primary sedimentary structures, mechanical properties of rocks, description and classification of secondary structures. Structures in metamorphic rocks. Orogeny and geosynclines in plate tectonic framework. Major tectonic features of the earth. Geodynamics of Pakistan 3. Paleontology: Fossils and their preservation. Morphology, evolution and geologic distribution of major invertebrate phyla. Micropaleontology of foraminifers, vertebrate and plant fossil 4. Stratigraphy: Stratigraphic nomenclature and stratigraphic codes. Principles of correlation. Sedimentary basins in Pakistan and detailed stratigraphy of type sections 5. Mineralogy: Chemical composition of the earth crust. Minerals – their physical and chemical properties. Space lattice, symmetry classes and crystal systems. Crystal optics. Atomic structure of crystals and X-Ray diffraction. Detailed study of important rock forming minerals. 6. Petrology: Origin and evolution of magma, binary and ternary silicate systems. Description of important plutonic and volcanic associations. Sedimentary environments and processes. Petrography of major types of sedimentary rocks. Metamorphism, metamorphic zones and facies. Description of principle types of metamorphic rocks, metamorphism and magnetism in relation to plate tectonics. Paper II Marks – 100 1. Economic Geology: Processes of formation of mineral deposits. Detailed study of metallic and non-metallic mineral deposits of Pakistan. Mineral based industries. Metallogeny in Pakistan. 2. Energy resources: Constitution and kinds of coal. Geology of Pakistan coal fields. Origin, migration and accumulation of natural hydro-carbons. Oil well drilling and drilling muds. Oil and

www.khyberpakhtunkhwapsc.gov.pk

14 gas fields in Pakistan. Origin and occurrence of radioactive minerals. Pakistan resource of atomic energy, minerals. Geothermal energy, recovery and uses. 3. Engineering geology: Geological factors in the construction of civil engineering projects. Geology of dam sites of Pakistan. Landslides and stability of slopes. Open and subsurface evacuations. Construction materials and building stones. Site investigation and foundation analysis 4. Hydrogeology: Groundwater occurrence and types of aquifers. Movement of groundwater. Salinity and water logging. Water resources of Pakistan. 5. Exploration Geology: Geological mapping and traditional prospecting methods. Photo geology and remote sensing mineral exploration. Dispersion of trace elements and geo-chemical surveys. Geophysical techniques for prospecting of solid minerals, oil and water

21. HISTORY OF PAKISTAN AND INDIA
Paper I

Total Marks – 200 Marks – 100

712 – 1857 (Excluding arrival of European nations, decline and fall of Muslim rule) Arrival of the Muslims in the sub-continent, foundation of Muslim rule – administrative system and reforms under the Sultans and the Mughals Structure of the Muslim society Industry, trade and commerce under the Muslim patronage, the army, financial administration, zakat, ushr, kheraj etc Administration of justice – Sufis and ulemas – the Madrassahs and maktabs – Auqaf Art and architecture, literature, sports, dress – Muslim contribution to scientific knowledge – policy of the Muslim rulers towards non-Muslims. The spirit and legacy of Muslim civilization Paper II Marks – 100 Part A: 1857 – 1947 Arrival of European nations – decline and fall of Muslim rule, contributions of Shah Wali Ullah, Syed Ahmad Shaheed and Sir Syed Ahmad Khan towards regeneration of the Muslim Hindu reform movements and anti-Muslim role of Hindu leaders Constitutional reforms of the British government and growth of the political parties – Indian National Congress, All India Muslim League. Partition of Bengal, Simla Deputation, Role of Nawab Mohsin-ul-Milk, Nawab Waqar-ul-Mulk Syed Ameer Ali, the Agha Khan and other Muslim leaders, Lukhnow Pact, Khilafat Movement, Contribution of Maulana Muhammad Ali, Allama Iqbal, Quaid-e-Azam Muhammad Ali Jinnah for Muslim uplift and welfare Nehru report, Quaid-e-Azam’s 14 points, Allama Iqbal’s Allahabad Address 1930, Round Table Conference, the Congress role in the provinces, Lahore Resolution 1940, various missions and plans for the partition of the sub-continent Quaid-e-Azam as an organizer of the Muslim League, Muslim leader and maker of Pakistan

Pakistan since 1947 Part B Constitution making in Pakistan – various attempts at constitution making. Difficulties in establishing a parliamentary democracy, imposition of various martial laws, nature of Pakistan’s economy, development plans, role of foreign aid Separation of East Pakistan, causes and effects. Pakistan and the world – major powers, Islamic world, relations with India Social and intellectual trends after 1947. contribution of Quaid-e-Azam as first Governor General and Liaqat Ali Khan as first Prime Minister

22. HISTORY OF THE USA

Total Marks – 100

History of the USA : Facts of political history from the early settlers to the present day. Questions will also be asked on economic and constitutional development of the USA Note: Credit will be given not only for precise presentations of facts but also for sound critical judgment.

23. INTERNATIONAL LAW

Total Marks – 100

International law: Public International Law. Important cases decided by the permanent court of International Justice, the International Court of Justice and UNO. Law of the Sea.

www.khyberpakhtunkhwapsc.gov.pk

15

24. INTERNATIONAL RELATIONS

Total Marks – 100

Part A 1. The modern state system – history, basic features, evolving forms 2. International Relations as a field of study, basic approaches – Power, Balance Of Power, Imperialism, Nationalism 3. Interaction between states – diplomacy, international law, international economic and trade linkages – pressures in world politics Part B 1. Evolution of the international system since 1815 (Congress of Vienna) Historical Overview 2. World War I, II. Decolonization. Rise of the Third World alliance system (NATO, SEATO, CENTO, Warsaw Pact), peaceful coexistence. Non-Aligned Movement. Theories of peace and security in nuclear age, (deterrence, limited war, crisis management etc), détente Part C 1. Foreign policies of the superpowers, major powers (USA, USSR, China) with special reference to South Asia (Pakistan, India etc) 2. Issues in global politics: Nuclear Proliferation, Superpower rivalry in Indian Ocean, international economic order, Regional security issues and crisis (Afghanistan crisis, Iran-Iraq war, Palestine problem, apartheid and South Africa, Namibia, Polish crisis, Euro communism, Central American crisis etc) 3. Arms control and disarmament

25. ISLAMIC HISTORY AND CULTURE
Paper I

Total Marks – 200 Marks – 100

1. Humanity at the dawn of Islam: A brief survey of major world civilizations with special emphasis on their intellectual, humanistic and special institutions – their impact on world history 2. Advent of Islam: Life and teachings of the Holy Prophet. Foundations of a new and revolutionary world order. Institutions of Islam – political, social, economic and legal structure of the Islamic polity. The Quran – Emphasis on the study of nature and research. Changes brought by Islam in human thinking and behaviour 3. Foundation of Muslim State: Early conquests of the Khulafa-e-Rashideen. Administrative and legal structure of the state. Political and ideological differences and the emergence of the Ummayyads – expansion and consolidation of the Empire 4. The grandeur of Islam: Philosophical, scientific and literary progress of the Muslims during the Abbassid period 5. The Ottomon Caliphate: Turkish march towards Europe. Political structure of the Turkish Empire, salient features of their administration, decline and disintegration Paper II Marks – 100 1. Islam in Africa and Spain 2. Muslim achievements in Natural and social sciences, schools of Baghdad, Spain and Iran. Muslim contribution in history, science, medicine and other branches of human civilization 3. Muslim Arts: Muslims’ contribution in architecture, music, painting, handicrafts, pottery, calligraphy, etc 4. Renaissance and reformation: Origin of this intellectual revolution. Contribution of Muslim universities and seminaries in Spain and Baghdad. Dissemination of Muslim learnings in the West. 5. Modern world: Impact of Islam on Western thought, social institutions and economic policies

26. JOURNALISM (MASS COMMUNICATION)

Total Marks – 100

Note: Candidate will be asked to attempt total five questions. They will attempt at least two questions from each Section. Short note within the question (without choice) can also be given Section A 1. Concept and process of communication: Source, message, channel, destination, encoding, decoding, noise, feedback. Oral vs. written communication. Two step flow of communication. Role of opinion leader 2. Information and Journalism – functions: Scanning the horizon and reporting back – news function, educational function, opinion for motives, entertainment functions

www.khyberpakhtunkhwapsc.gov.pk

16
3. Pakistani press: An overview of the evolution of the Muslim press in South Asia before 1947 and development of Pakistan Press since 1947, its social and economic impact. Trends and characteristics, problems and prospects 4. Mass media: Components, functions and effects, mass media in Pakistan: Size and dispersion, role in national development, prospects and problems Section B 1. News principles and techniques of news writing, editorial definitions, ingredients, types and functions of writing of editorials 2. Public relations: definitions, purpose and scope. Ethics, PR in Pakistan, duties of PRO, PR procedures and processes 3. Magazine journalism: Mag-journalism in Pakistan. Types, functioning, purpose. Its social aspects and scope 4. Press release, press note and press communication: Definitions and basic ingredients. Writing of press release, press note and press communiqué 5. Advertising: Definition, functions, types and purpose, its social and economic aspects, principles of successful advertising 6. Press laws: Press laws in Pakistan (Gradual developments) and the “Right to know” concepts of press freedom and responsibility. Ethics of journalism

27. LAW
Paper I

Total Marks – 200 Marks – 100

Civil Procedure Code, Contract Act and Law of Torts Paper II Marks – 100 Qanoon-e-Shahadat 1984, Code of Criminal Procedure and Penal Code

28. MERCANTILE LAW

Total Marks -100

Mercantile Law – The main principles of law relating to Agreements, Contracts, Bailment, Pledge, Sale of Goods Act, Agency, Partnership Act, Indemnity and Guarantee, Negotiable Instruments Act, Companies Ordinance 1984, Contract Act, Life, Fire and Marine Insurances, Law of Arbitration

29. MUSLIM LAW AND JURISPRUDENCE
1. The Islamic law as administered in Pakistan 2. Principles of Islamic Jurisprudence Candidates will be expected to show some familiarity with the original sources

Total Marks – 100

30. PERSIAN
Paper I

Total Marks – 200 Marks – 100

1. (a) Origin and development of the language Outline: i. Elementary information about – Avesta, Old Persian and Pahlavi languages ii. The advent of Persian prose and poetry in the present script in the Islamic era iii. The earlier Persian prose writers and poets upto 4th century H/10th Century AC (b) Significant features of the grammar of the language Outline: i. ii. Grammar: The three tenses, imperative modd (affirmative and negative) and muzara for present and future tenses Translation of simple English passage into Persian

2. Literary history and literary criticism – Literary movements, classical background, socio-cultural influences and modern trends. Origin and development of modern literary genres.

www.khyberpakhtunkhwapsc.gov.pk

17

Emphasis: a. The literary history should include the development of Persian language and literature, besides Iran, in Afghanistan, the Indo-Pakistan sub-continent and the Persian speaking areas of the former USSR b. In classical background, the four styles known as Khurasani, Iraqi, Hindi and Revivalist may be studied c. In the literary movements the revivalist and purist movements and in the modern trends, the adaptation of Western loan words in Persian language needs to be emphasized. 3. Short essay in Persian Paper II Marks – 100 The paper will require firsthand reading of the texts prescribed and will be designed to test the candidate’s critical ability Texts (a) Farrukhi Seestani (Qasida on the conquest of Soomnath) (b) Unsar-ul-Maali Qabus (Qabus Nama) --- Last Chapter 44 (c) Rumi Masnavi ---- Daftar 1 (1st half upto Dastan-e-Peer-i-Changi) (d) Saadi Gulistan ---- Chapter 7 & 8 (e) Hafiz --- Deewan upto radif Re (f) Iqbal: Asrar-i-Khudi upto Marhila-e-Siwum Naibat-e-Ilahi (g) Iqbal: Javed Nama (Last Chapter) – Address to Javed – (Dialogue with the new generation)

31. PHILOSOPHY
Paper I

Total Marks – 200 Marks – 100

Logic 1. Formal and informal arguments: Elements of deductive reasoning, validity and truth, proposition and syllogism 2. Definition with special reference to Aristotle, Ibn-e-Taimya’s criticism of Aristotle, relativity of definition, Ambiguity, vagueness and motive use of language as impediments in clear thinking. Fallacies – formal, material and linguistic 3. Symbolic logic: value of special symbols, symbols for conjunction, negation, disjunction and implication. Method of deduction: Formal proofs of validity, Rules of Replacement 4. The nature of scientific theory, scientific method, inquiry at common sense level and scientific level, scientific explanation, the grounds of belief induction, probability and functional analysis 5. Muslim contribution to logic – inductive and deductive Paper II Marks – 100 Philosophy – Western & Islamic 1. Idealism, Pragmatism, Vitalism, logical positivism, existentialism and dialectical materialism. The main arguments of these philosophical theories and their impact on life and morals 2. Muslim Rationalists and social thinkers – Al-Farabi, Ibn-i-Sina, Ibn-i-Rushd and Ibn-i-Khaldun, their main doctrines 3. Schools of Muslim theology – Mutazilism, Ash’arism, Sufism, Al-Ghazali (his ethics and criticism of Muslim rationalists) 4. Muslim thought in South Asia with special reference to Shah Wali Ullah, Sayyid Ahmad Khan and Iqbal, the post-Iqbalian thought

32. PHYSICS
Paper I

Total Marks – 200 Marks – 100

Mechanics 1. Vectors – dots, cross and triple products. Gradient divergence and applications 2. Newtonian laws of motion, conservation law of energy, conservation of linear and angular momentum, dynamics of rigid body, spin and precession, gyroscope, gravitation, planetary motion including satellite 3. Special theory of relativity: Michelson – Morely experiment and Einstein’s postulates, Lorentz transformation, time dilation and length contraction, equivalence of mass and energy

www.khyberpakhtunkhwapsc.gov.pk

18
Fluid mechanics Surface tension, Viscosity, Elasticity, fluid motion and Bernoulhe’s theorem Waves & Oscillation Free Oscillation with one and two degrees of freedom, forced and dampened oscillations and phenomenon of resonance. Traveling waves and transmission of energy, phase and group velocity, standing waves Reflection, refraction, interference, diffraction and polarization of waves, interferon-meter and Newton’s rings, diffraction gratings and their resolving power, spectro-meters, electromagnetic wave equation, normal and anomalous dispersion, coherence, laser and its application Heat and thermodynamics Perfect gas and Van der Waals equation. Three laws of thermodynamics, thermal properties of simple system production and measurement of low temperature. Kinetic theory of gases, Maxwellian distribution of molecular velocities, Brownian motion, transport phenomenon, classical MaxwellBoltzmann statistics and its application, Quantum Bose – Einstein and Fermi – Direct statistics Paper II Marks – 100 Electricity and magnetism Electric field due to point charges, Gauss’ Law, electric potential and Poisson and Laplace’s equation. Dielectric medium and polarization, Capacitance, moving charges and magnetic field. Ampere’s law, vector potential, magnetic properties of matter. Transient current. Farrady’s law of electromagnetic induction, Alternating Current and LRO circuit. Maxwell’s equations, Poynting theorem and Poynting vector Electronics Thermonic emission, space charge, diode, triode tetrode, pentode and their static and dynamic characteristics. Amplitude modulation and demodulation or detection. Various basic circuits for rectification, amplification modulation and detection connected with radio receivers and transmission, n and p type semiconductors. Biased function, transistors, common base and common emitter configurations Atomic physics Bohr theory and quantum numbers including electron spin. Pauli’s exclusion principle, spectra of simple systems with one or two valence electrons. Photo electric effect. Compton scattering, pair production, Lande’s g factor and Zeeman effect. Raman effect, waves and particles and De Broglie’s hypothesis, Schrödinger wave equation and its application to one dimensional harmic oscillator. Heisenberg’s uncertainty principle Nuclear physics Structure of nuclei: Radioactivity ∞, β and decay. Methods of detection. Mass Spectrometer, accelerators, phenomenon of fission, reactor and nuclear power, nuclear fusion and its application. Elementary particles and their properties

33. POLITICAL SCIENCE
Paper I

Total Marks – 200 Marks – 100

Part A 1. Political Theory a. Western political thought: Plato, Aristotle, Machiavelli, Montesquieu, Hobbes, Locke, Rousseau, Bentham, Mill, Marx, Lenin, Mao b. Muslim political thought: Al-farabi, Al-Mawardi, Nizam-ul-Mulk Tusi, Al-Ghazali, Ibn-eKhaldun, Iqbal Part B 2. 3. 4. 5. 6. The nature and emergence of modern state system, Islamic concept of state political concepts: Sovereignty, law, liberty, equality, rights and duties Political dynamics: Public opinion, propaganda, political parties, pressure groups Political Institutions: Legislature, executive, judiciary, political elites, civil and military bureaucracy Forms of government: Monarchy, democracy, dictatorship, unitary and federal, Presidential and Parliamentary 7. Totalitarianism: Fascism, communism 8. Local self-government: Theory and practice with special reference to Pakistan

www.khyberpakhtunkhwapsc.gov.pk

19
Paper II Marks – 100 Part A 1. Selected political systems: Nature and dynamics of major political institutions in USA, UK, France and former Soviet Union Part B 2. Political systems of developing countries: Turkey, Iran, India and China 3. Rise of Muslim nationalism in South Asia with special reference to the role of Sir Syed Ahmad Khan, Iqbal and Quaid-e-Azam Mohammad Ali Jinnah 4. A comparative and critical analysis of the 1956, 1962, 1973 and 1985 Constitutions of Pakistan

34. PSYCHOLOGY INCLUDING EXPERIMENTAL PSYCHOLOGY
Paper I

Total Marks – 200 Marks – 100

1. Definition and scope of Psychology, psychology as a source of science of behaviour, schools and systems of psychology, recent trends to psychology 2. Nervous system: Structure and functions of cells, central and peripheral nervous system, Endocrine system 3. Learning: Conditioning – classical and operant, reinforcement, avoidance conditioning, extinction, discrimination learning, imprinting, theories of learning, verbal learning, probability learning, concept learning, perpetual learning, transfer and interference, motivational factors in learning, readiness and individual differences in learning 4. Nature of motives and emotions: Homeostasis, biogenic and social motives. Measurement of human motivation, theories or motivation – Maslow, Lewir and Freud, theories of emotion, role of endocrine plants, frustration and conflict 5. Nature of perpetual organization: Perception of distance, movement, space, depth, colour, perceptual constancy, effect of learning and motivation on perception, senses viz. vision, hearing and other senses. Perception and sensation, determinations of perception (needs, attitudes, sets, values, personality traits, emotional states, suggestions etc) 6. Nature and determinants of personality: Factors in development of personality. Theories of personality, trait and types, Freudian, Neo-Freudian, Murry, Allport, Cattel. Types of personality tests and their rationale 7. Socialization: Society and personality, formation of opinions and attitudes, Prejudice 8. Structure and functions of groups, role status relations, group norms, group solidarity, intergroup tensions, international tensions Paper II Marks – 100 1. Meaning, phases and characteristics of growth development and maturation, methods of developmental psychology, biological and socio-cultural factors, importance of developmental psychology, broad approaches to study of children 2. Pre-natal development and infancy: Genetic factors, hereditary transmission and chromosomal abnormality, stages, developmental irregularities, psychological and physical characteristics of the infant. Method of studying infant behaviour 3. Physical, motor and sensory development, perceptuals development, intellectual development: Development of logical thought in early childhood, development of concepts, creativity, emotional development patterns, characteristics, some common emotional patterns 4. Concept of abnormality: Popular and scientific, goals of clinical diagnosis, personality assessment, behavioral assessment. Nature of clinical judgment, sources of information in clinical diagnosis, assessment of organizations, institutions and environment. Professional issues. The nature of professional preparation for clinical psychological work. Ethical standards and legal issues 5. Therapies: Somatic therapies, environmental therapies, psycho-analytic, phenomenological, existential, Gestalt, rational – emotive and cognitive therapies, behaviour therapy and behaviour modification. Group therapies 6. Intelligence: Its nature and assessment. Mental retardation 7. Biological and sociological factors in maladjustments and crime. Juvenile delinquency, drug addiction, alcoholic and sex offences – characteristics, causation and treatment 8. Psychoneurotic disorders, psychosis, character disorders, Psychosomatic disorders 9. Industry: Nature of the work situations, work, vocation, personality and society, working environment, works methods and modern approaches, work efficiency, group dynamics, work incentives, job satisfaction

www.khyberpakhtunkhwapsc.gov.pk

20
35. PUBLIC ADMINISTRATION

Total Marks – 100

1. Public administration: Its nature and scope, the role of public administration in a modern welfare state 2. Major schools of thought in administration: Scientific Management Movement. Human relationists, behavioral school, systemic theory 3. Bureaucracy: Concept of bureaucracy, theories of bureaucracy, ecology of bureaucracy, bureaucracy of Pakistan as a change agent 4. Administrative leadership: Approaches to the study of leadership, forms of leadership, leadership qualities 5. Administrative accountability: Internal and external controls, executive control, legislative control, judicial control, Ombudsman, public opinion and pressure groups, problems of administrative accountability in Pakistan 6. Planning: Types of plans, planning process, principles of planning, planning machinery, the system of planning and programming in Pakistan. Planning machinery in Pakistan 7. Organization: Types of organization, theories of organization, principles of organization, the organization of federal and provincial governments in Pakistan. Public corporations in Pakistan 8. Personnel administration: Nature and scope of personnel administration, personnel functions, tools of personnel management, salient features of the system of Public Personnel Management in Pakistan 9. Controlling and coordination: Forms of controls, control mechanism, the process of control, principles of controlling, principles of coordination, machinery for coordination, problems of coordination in public administration in Pakistan 10. Communication: Types of communication, communication channels, communication process, principles of communication 11. Financial administration: Elements of financial administration, performance and programmed budgeting, capital budget. Principles of budgeting, auditing and accounting

36. PURE MATHEMATICS
Paper I

Total Marks – 200 Marks – 100

Candidates will be asked to attempt three questions from Section A and two questions from Section B Section A Modern Algebra 1. Groups, subgroups, languages, theorem, cyclic groups, normal sub-groups, quotient groups, fundamental theorem of homomorphism. Isomorphism theorems of groups, inner automorphosms. Conjugate elements, conjugate sub-groups, commutator sub-groups 2. Rings, sub rings, integral domains, quotient fields, isomorphism theorems, field extension and finite fields 3. Vector spaces, linear independence, bases, dimensions of a finitely generated space, linear transformations, matrices and their algebra. Reduction of matrices to their echelon form. Rank and nullity of a linear transformation 4. Solution of a system of homogenous and non-homogenous linear equations. Properties of determinants. Cayley-Hamilton theorem, Eigen values and eigenvectors. Reduction to canonical forms, specially digitalization Section B Geometry 1. Conic sections in Cartesian coordinates, Plane polar coordinates and their use to represent the straight line and conic sections. Cartesian and spherical polar coordinates in three dimension. The plane, the sphere, the ellipsoid, the paraboloid and the hyperboloid in Cartesian and spherical polar coordinates 2. Vector equations for plane and for space-curves. The arc length. The osculating plane. The tangent, normal and bi-normal. Curvature and torsion. Serre-Frenet’s formulae. Vector equations for surfaces. The first and second fundamental forms. Normal, principal, Gaussian and mean curvatures

www.khyberpakhtunkhwapsc.gov.pk

21
Paper II Marks – 100 Candidates will be asked to attempt any three questions from Section A and two questions from Section B Section A Calculus and Real Analysis 1. Real numbers, limits, continuity, differentiability, indefinite integration, mean value theorems. Taylor’s theorems, indeterminate form. Asymptotes, curve tracing, definite integrals, functions of several variables. Partial derivates. Maxima and minima. Jacobeans, double and triple integration (Techniques only). Applications of Beta and Gamma functions. Areas and volumes. RiemannStieltje’s integral. Improper integrals and their conditions of existence. Implicit function theorem. Absolute and conditional convergence of series of real terms. Rearrangement of series, uniform convergence of series 2. Metric spaces. Open and closed spheres. Closure, interior and exterior of a set 3. Sequence in metric space. Cauchy sequence, convergence of sequences, examples, complete metric spaces, continuity in metric spaces. Properties of continuous functions Section B Complex analysis Function of a complex variable, Demoiver’s theorem and its applications. Analytic functions, Cauchy’s theorem. Cauchy’s integral formula, Taylor’s and Laurent’s series. Singularities. Cauchy residue theorem and contour integration. Fourier series and Fourier transforms. Analytic continuation

37. PUSHTO
1. 2. 3. 4. 5.

Total Marks – 100

Essay on prominent works of personalities and writers translation of unseen passages from pushto into English and Urdu Translation of unseen passages of English or urdu into Pashto General questions on evolution and criticism of Pushto prose and poetry folk literature: Introduction of tappa, charbaita, lobha, neemakai, sandara and badala (including folk stories)

38. SOCIOLOGY

Total Marks – 100

1. Individual, culture and society: Individual as a social product. The variety of social forms, methods of socialization, ethnocentrisms, norms and values, cultural patterns, varieties of sub-cultures 2. Sociological theory: The sociological perspectives – Evolutionary, order and conflict, evolutionary theorists – Ibn-i-Khaldun, Spencer and Tannis. Order theorists – August Comte, Emile Durkheim, Max Weber. Conflict theorists – George Hegel, Karl Marx, Lewis Coser, Mills 3. Methods of sociological research: Research design, surveys, participant observation, experiments, case studies 4. Social interaction: Significance of social classes, forms of social classes – tribes, biradaris, castes, classes and feudal system in Pakistan. Social mobility – nature of social mobility. Mobility determinants in Pakistan society, social immobility, culture in poverty 5. Social control: Mechanism of social control – internal and external means of social control. Alienation, integration – integrative patterns in Pakistani society 6. Social and cultural change and social policy: Processed of social and culture change – discovery, invention, diffusion, factors in rate of social and cultural change. Incentives and inhibitions to social and cultural change in Pakistan. Social planning and directed social and cultural change 7. Community: The rural community, traditional characteristics of rural life, the urban community, rural – urban convergence, urbanism, future of cities in Pakistan 8. Social institutions: The nature and genesis of institutions, the process of institutions, functions and trade of social institutions. Family, religion, educational, economic and political institutions 9. Social problems in Pakistan: Population growth, demographic transition – deviant behaviour, institutionalized evasions, social conflicts, internal and international migration, aging, drug abuse, prostitution, smuggling, illiteracy and poverty

39. STATISTICS

Total Marks – 100

1. Basic probability: Axiomatic definition of probability, random variable, distribution function, probability density function, mathematical expectation, conditional probability, jointly distributed random variables, marginal and conditional distribution, conditional expectation, stochastic independence

www.khyberpakhtunkhwapsc.gov.pk

22
2. Some special distributions: Binomial, Poisson, negative binomial, hyper geometric, normal distributions with their derivation of their mean and variance. Definition and application of chisquare, “T” and “F” distributions 3. Statistical inference: Maximum likelihood estimation of the mean and the variance of a normal population. Confidence interval for mean, difference of means and for variance, testing hypothesis for the equality of two means (paired and un-paired observations), testing of equality of several means (ANOVA) and testing of variance and equality of two variance 4. Correlation and regression: Simple linear regression model, point and interval estimation of parameters. Simple, partial, multiple correlation and testing of these correlations 5. Sampling, simple random, stratified, systematic and cluster sampling, estimates of mean and total and their precision 6. applications of statistics in social, economic and political problems, public health, crimes, law, social innovations, economic development, socio-political inequality

40. ZOOLOGY
Paper I

Total Marks – 200 Marks – 100

Invertebrate and chordate zoology The candidates will be required to attempt five questions – three from Part A and two from Part b Part A Invertebrate General organization (general morphology, mode of life, adaptations, life cycles and economic importance) of the following groups with special reference to the topics mentioned in each group: 1. Protozoa: Parasitism, conjugation and auto gamy, medical importance 2. Porifera: Canal system skeletal structures and their taxonomic value, position of porifera in the animal kingdom 3. Coelenterata: Polymorphism, measenterics, corals and coral reefs 4. Platy helminthes: Parasitic adaptations, medical importance 5. Nematode; Medical importance 6. Aunelida: Coelum, metamerism 7. Mollusca: Shell, modifications of foot, feeding, respiration, shell fishery 8. Echinodermata: Skeleton, water vascular system, larvae 9. Anthropoda: Appendages, feeding, respiration, larvae Part B Chordate Origin, comparative account of skeleton, circulatory, excretory and nervous systems, development (Egg types, cleavage, blastula and gastrula, germ layer / formation, embryonic membranes and placentation) natural history (mode of life, migration, adaptations, biting mechanism of snakes) Paper II Marks – 100 The candidates will be required to attempt at least one question from each part Part A Cell biology: Morphology, chemical composition and functions of nucleus, nuclear inclusion and cytoplasmic organelles, protein synthesis and molecular genetics, mechanism of mitosis and meiosis Part B General physiology: Respiration, respiratory mechanism, respiratory pigments, transport of oxygen and carbon dioxide, circulation. Haemodynamics, control of cardio vascular system, nutrition, modes of nutrition, digestion and assimilation of food stuff. Excretion – nature and sources of substance excreted, modes of excretions, nervous system, nerve impulses, hormones and their biological action Part C Genetics: Mendelian principles, multiple alleles, interaction of genes – linkages and crossing over, mapping of genes, sex determination and sex linkages, mutations, chromosomal aberrations, gene concept Part D Evolution: Origin of life, organic diversity, theories to account for organic diversity, Phylogeny and ontogeny, species concept, mechanism of evolution, modern concept of natural selection, evolutionary trends Part E Ecology: Concept of Ecosystem, biochemical cycles, animal adaptations to major habitats, environmental pollution and its effect on life.

www.khyberpakhtunkhwapsc.gov.pk

KHYBER PAKHTUNKHWA PUBLIC SERVICE COMMISSION OPTION OF SUBJECTS (To be submitted to the Commission alongwith application) The candidates are required to select optional subjects carrying a total of 600 marks, but not more than 200 marks from a single group listed below. Please encircle the code number of the subjects in which you desire to be examined. Candidates will be responsible for any error in the selection of subject marked by them as wrong selection of subjects will lead to rejection under the rules.
Rules/ Groups Note: Business Administration Cannot be opted in combination with Public Administration
(Code No.)

Subjects 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36

Subjects Accountancy & Auditing Economics Business Administration Public Administration Political Science Agriculture Forestry Sociology Journalism Pure Mathematics Applied Mathematics Computer Science Statistics Physics Geology Geography Chemistry Botany Zoology Islamic History & Culture History of Pakistan & India British History European History History of the U.S.A. Law Constitutional Law Mercantile Law Muslim Law & Jurisprudence International Law International Relations Philosophy Psychology including experimental Psychology English Literature Persian Arabic Pushto Urdu

Marks 200 200 100 100 200 100 100 100 100 200 200 100 100 200 200 200 200 200 200 200 200 200 200 100 200 100 100 100 100 100 200 200

Group

1

Group

2

Group

3

Group

4

Group

5

Note: International Law cannot be opted in combination with International Relations:

Group Group

6 7

Group

8

37 38 39 40 41

200 200 200 100 200

Name .............................. Father Name .......................

Signature ……………………..

www.khyberpakhtunkhwapsc.gov.pk…...

Similar Documents

Premium Essay

Total Quality Management

...Total quality management in production: In pharmaceutical factory raw material arrives at the warehouse where it is stored in clean environment Basically there are two types of raw material is used in the production they are: 1) Inactive raw material 2) Active raw material Inactive and active Raw Material: Inactive raw material is used to increase the mass of the medicine .This material does not causes any effect on illness or disease. It increases the size of the tablet in order to make it digestible. On the other hand active raw material is used for illness and therapy. In pharmaceutical industry raw material is imported from foreign countries. At he time when raw material is stored in warehouse a sticker named quarantine is displayed on it in order to show that it has not undergone any treatment. Before production begins a sample is drawn from quarantine material which is passed from tests at quality assurance if it passes the test an analysis number is allotted on it. After this line clearance which is given by quality assurance that the material is available for production. Quality assurance chemists and pharmacists check the temperature and humidity in the production areas where machinery is situated along with all others, quality assurance gives line clearance to start the production and quality control department will check it at every stage. Two standards of productions are implemented during the whole production process i.e. USP (United States......

Words: 774 - Pages: 4

Premium Essay

Total Quality Management

...Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations. Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices. Some of the companies who have implemented TQM include Ford Motor Company, Phillips Semiconductor, SGL Carbon, Motorola and Toyota Motor Company. TQM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives. TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do the right things, right the first time, every time.” TQM is infinitely variable and adaptable. Although......

Words: 364 - Pages: 2

Premium Essay

Total Quality Management

...CHAPTER 4.0 REVIEW OF LITERATURE 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 Quality – Has Many Definitions Evolution of Quality What Quality Gurus Have Said The Concept of Total Quality Management The Business Processes and Quality Vendor Quality Human Aspects of Quality World Class Manufacturing Bibliography Foot Notes 89 CHAPTER 4.0 REVIEW OF LITERATURE 4.1 QUALITY – HAS MANY DEFINITIONS: It is true that Quality has a number of definitions. 4.1.1 Oxford Advanced Learner‟s Dictionary72 defines Quality as “The standard of something when it is compared to other things like it” This would mean that a process of comparison occurs in the mind of a customer before the quality is judged and decision made. Customers usually compare products or services with their past experience or the experience of their friends or family members before a judgment is made. This is normally how a common man looks at quality issue. 4.1.2 The Oxford dictionary also defines quality as “How good or bad something is” 4.1.3 The other definition and which is very short and common is “Quality is customer satisfaction”. This is defined by J. M. Juran 55 and adopted by ISO – 840271. This definition has a vast spectrum of “Quality” definition as each and every customer has his or her own perception of quality and therefore wide variation in the level of satisfaction. All the latest techniques of Quality Management are designed to take care of this aspect of satisfying every customer for the product or......

Words: 20033 - Pages: 81

Premium Essay

Total Quality Management (Tqm)

...| 2012 | | [Type the company name] | [Total Quality Management] | | What is Total Quality Management (TQM)? TQM is a management strategy that attempts to maximize the competitiveness of a organization through continual improvement of quality in its products and services. The ultimate goal is to increase customer satisfaction. They premise in this method is that everyone involved is the responsibility of everyone involved in the process; this includes management, workforce, suppliers and even customers. [ (Wikipedia, 2012) ] We will examine two test cases and examine how TQM can help them improve. We will examine their failures and examine how TQM would help them overcome them. In the book “Out of the Crisis”, by Dr Deming he points out fourteen points that manager must use in order to follow a successful TQM strategy. They are: 1) Create constancy of purpose for improvement of product and service. Management must change from a preoccupation with the short run to building for the long run. This requires dedication to innovation in all areas to best meet the needs of citizens or clients. 2) Adopt the new philosophy. Americans have been too tolerant to poor performance and sullen service. We need a new philosophy in which mistakes and negativism is unacceptable. 3) Cease dependence on mass inspection. Inspection is equivalent to planning for defects; it comes too late, and it is ineffective and costly. Instead, processes must be improved. 4) End the...

Words: 1429 - Pages: 6

Premium Essay

Total Quality Management

...is working Problem Statement The primary issue is management engaging the use of bully style technics coupled with micro-management tasks which were driven irresponsibly. The actions resulted which contribute to the detriment the employee morale and high employee turnover. The primary concern is, how does one challenge an entrenched management to create a positive environment to a means that is or will be conducive to all. Analysis For a business model to work it must have installed a powerful yet engaging plan and that is “total quality management”, or TQM. The leadership must be very clear in its mission to achieve TQM. “Total Quality Management (TQM) today is a potent amalgam of many highly effective technical as well as behavioral improvement strategies and techniques. As such, it has evolved into one of the most powerful opportunities for effective planned change ever to take root in organizations”. Myers, (1993). Many programs may have this form of management. Unfortunately it will not produce as anticipated the way one would want. As stated by Capezo (1995), “Developing a plan for sustained commitment is critical to the success of TQM”. However, once TQM becomes functional the organization is able to take on the essential management style mentioned in an earlier statement, i.e. bully style, micromanagement, etc. As indicated, management has elements of bully style approaches, micro-management, coupled with low employee morale, and high......

Words: 2321 - Pages: 10

Premium Essay

Total Quality Management

...Total Quality Management Total Quality Management (TQM) is a comprehensive and structured approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. TQM requirements may be defined separately for a particular organization or may be in devotion to established standards, such as the International Organization for Standardization's ISO 9000 series. Every organization, both for profit and non-profit, can benefit from Total Quality Management (TQM). One definition for TQM is a management strategy aimed at embedding awareness of quality in all organizational processes. It has been widely used in education, government, manufacturing, and service industries. TQM processes are divided into four chronological categories: plan, do, check, and act (the PDCA cycle). In the planning phase, people define the problem to be addressed, collect relevant data, and discover the problem's root cause. Next in the doing phase, people develop and implement a solution, and decide upon a measurement to gauge its effectiveness. Third is the checking phase, where people prove the results through before-and-after data comparison. The final phase acting is where, people document their results, inform others about process changes, and make recommendations for the problem to be addressed in the next PDCA cycle (Green 2003).  The large and growing importance of world trade is a major phenomenon of our......

Words: 986 - Pages: 4

Premium Essay

Total Quality Management

...1A. TQM Total quality management (TQM) is an improvement program which provides tools and techniques for continuous improvement based on facts and analysis; and if properly implemented, it avoids counterproductive organizational infighting. The most popular approach to continuous improvement is known as total quality management (TQM). There are two major characteristics of total quality management (TQM) a focus on serving customers and systemic problem solving teams made up of front line workers. Benefits Total Quality Management: * Strengthened competitive position * Adaptability to changing or emerging market conditions and to environmental and other government regulations * Higher productivity * Enhanced market image * Elimination of defects and waste * Reduced costs and better cost management * Higher profitability * Improved customer focus and satisfaction * Increased customer loyalty and retention * Increased job security * Improved employee morale * Enhanced shareholder and stakeholder value * Improved and innovative processes Advantages of Total Quality Management: * Improves reputation- faults and problems are spotted and sorted quicker * Higher employee morale– workers motivated by extra responsibility, team work and involvement in decisions of TQM * Lower costs – Decrease waste as fewer defective products and no need for separate * Quality Control inspectors (Quay,2012) Lean......

Words: 1868 - Pages: 8

Premium Essay

Total Quality Management

...Total Quality Management may be defined as “managing the entire organization so that it excels on all dimensions of products and services that are important to the customer” (Mcgraw –Hill 2005, p. 320). Total Quality Management was developed in the 1950’s but became a national concern in the United States in the 1980’s primarily as a response to Japanese quality superiority in manufacturing automobiles and other durable goods such as room air conditioners. Another way to look at it total quality is a description of the approach, values and organization of a company that strives to provide customers with products and services that satisfy their needs. Total Quality Management has two fundamental operational goals, making sure that the design of the product or service is done correctly and ensuring that the design or service has consistency. In order to successfully implement TQM, an organization must concentrate on the eight key elements: * Executive Management – Top management should act as the main driver for TQM and create an environment that ensures its success. * Training – Employees should receive regular training on the methods and concepts of quality. * Customer Focus – Improvements in quality should improve customer satisfaction. * Decision Making – Quality decisions should be made based on measurements. * Methodology and Tools – Use of appropriate methodology and tools ensures that non-conformances are identified, measured and responded......

Words: 729 - Pages: 3

Premium Essay

Total Quality Management

...and development. Explain the features which could enhance the quality in product design at the conceptual stage. 1.0 Level of Total Quality Management Adoption The Six different levels of TQM implementation, this includes uncommitted, drifters, tool pushers’ improvers’ award winners and world class. According to them, these stages do not necessarily represent the stages through which organizations pass on their TQM journey. These levels are to help organization in identifying their weaknesses and proffering solutions to them through the use of continuous improvement. (Dale and Lightburn 1992) 1.1 Uncommitted This stage represents organizations that have not started a formal procedure of quality improvement. Organizations in this stage view quality improvement as an added cost and thus have no investment in quality improvement program such as training of employees. Organizations in this stage are termed uncommitted because they are not aware of the benefit of quality improvement and lack an appropriate quality improvement plan. The management of these organizations is characterized by an emphasis on return of sales and net asset employed. For example: non-attendance the meeting, failure to respond to requests the data, and not doing what they had agreed to do. Other common features of this level include: • A major concern for meeting sales target. • Employees show little or no concern for quality. • Full inspection of materials is carried on incoming......

Words: 2625 - Pages: 11

Premium Essay

Total Quality Management

...Total Quality Management: A Continuous Improvement Process Introduction In order to comprehend the need for improvement in the construction industry and to better manage our projects and construction companies, we need to look for a method to do so. Construction managers need to improve their performance. Construction costs are becoming far too high. Construction project management is more difficult than it should be. When turnaround at the end of a project becomes a gut-wrenching experience with unnecessary disputes (which must be settled) that arise due to insufficient quality or indifference to quality, settlement by negotiation, arbitration, or even litigation imposes a serious drain on the financial resources of a company and limits profit potential. To be competitive in today’s market, it is essential for construction companies to provide more consistent quality and value to their owners/customers. Now is the time to place behind us the old adversarial approach to managing construction work. It is time to develop better and more direct relationships with our owners/customers, to initiate more teamwork at the jobsite, and to produce better quality work. Such goals demand that a continuous improvement (CI) process be established within the company in order to provide quality management. Ancient Greeks referred to the concept of continuous improvement as well as the Chinese. Recently CI has been referred to as Total Quality Management (TQM). Whichever name is preferred,......

Words: 9445 - Pages: 38

Premium Essay

History of Total Quality Management

...we expect it to be better in quality and cheaper in price. For somebody it is relatively easy to build a State of the Art product; however, it is hard to imitate it massively in a way that everybody can obtain the same output. It is a dishonor for a company to offer one level of worth to their product and then a customer receives something similar to the expected. In some way, it affects company’s reputation. It does not necessarily have to be something negative to the customer, perhaps a company ships something better in construction, but that suppose a negative balance to the company, as they could charge the customer more for a better product. Indeed, most companies try to be fair to their clients and to their own interests; they want to earn money out of their sales as well as have all of their consumers happy. That is why quality control exists, to make sure that everybody gets what he or she wanted to get at the stipulated cost. As a matter of fact, quality is a term that existed since the early ages. It can be observed in architecture and articles from ancient civilizations as China, Rome and Greece. For example, the Great Wall of China expands about 13,000 miles and it is similar in both construction and aspect. Also, we can take a look at ancient Greek edifications where all pillars and details are similar among all the temples to keep consistency in Greek architecture. It is noticeable that architects and authorities in charge had quality standards in early ages.......

Words: 1646 - Pages: 7

Premium Essay

Total Quality Management

...INTEGRATION PAPER (Alternative Writing Assessment) Total Quality Management for Business Education Majors Second Semester, School Year 2014-2015 The integrative paper represents the culmination of your experience and classroom learning in Total Quality Management. The FINAL PAPER should be at least 5 PAGES (but no more than 10 pages, not counting cover page, index, reference pages, and any appendices). Your paper should focus on SELECTED FIELD TOTAL QUALITY MANAGEMENT LECTURES WE HAD. THE PAPER SHOULD SHOW/ PROVE YOUR MASTERY IN COMMUNICATING THE CONCEPTS, AND THE THEORIES. Typed using 12 point font size, double spacing, one inch margins on all sides, and Times New Roman typeface. A hard copy rd of the final paper should be submitted PERSONALLY at 3 Floor, TIP Administration Building, Office of the VP for Strategic Initiatives. Don’t forget to email your final work to sirjaypy.tenerife@gmail.com on or before Thursday, 26 March 2015, 09:00 a.m. You will be graded using the rubrics for the reflection paper (see attached rubrics). 1. (50 pts) Explain the relevance of THEORY and PRACTICE (actual) of implementing Total Quality Management: a. What I learn vs. what I expect from taking the course b. What aspects of the course were most helpful and why? c. How and When I will use what I’ve learned? d. Feedback on the Instructor’s contact session (i.e., classroom, consultation, internet classroom assistant), and the materials provided. 2. (30 points) What......

Words: 451 - Pages: 2

Premium Essay

Project in Total Quality Management

...PROJECT IN TOTAL QUALITY MANAGEMENT (BA230) GROUP 1 BSBA-3106 Submitted By: Submitted To: Leader: Tarras, Joyce Ann Mrs. Maritess Paclita Diallo Members: Bernal, Elizabeth Francisco, Leny Generan, Geralyngen Jadulco, Anna Lizardo, Mary rose Pamutongan, Jhanisa Recaña, Edraline Rivera, Kennedy P. Togoto, Mary Jane LEADERSHIP EFFECTIVENESS • Leadership the art or process of influencing people so that they will strive willingly and enthusiastically toward the achievement of group goals. •Leadership is a way for talented individuals to share their perspectives and knowledge by influencing others. Using their own charisma and influence, leaders should have the ability to inspire others to learn more, do more and become more. — Jeet Banerjee, • Effective leaders develop a level of self-awareness and a capacity to monitor their own learning and development because they know that leadership attributes can be defined ,learned, practiced, improved and passed on to others. • An essential part of a quality improvement effort. Organization leaders must establish a vision, communicate that vision to those in the organization and provide the tools and knowledge necessary to accomplish the vision. THE FIVE......

Words: 3600 - Pages: 15

Premium Essay

Total Quality Management of an Event

...Total Quality Management in London Fashion Week By Name Course Instructor Institution Location Date Table of Contents Table of Contents ii 1. Introduction 1 2. Strategies Used to Manage Quality within an London Fashion Week 1 2.1 Continuous Improvement 2 2.2 Employee Empowerment 2 2.3 Benchmarking 3 2.4 Quality Circles 4 2.5 Just-in-time (JIT) 5 2.6 Knowledge of TQM tools 5 3. Staff Management Variation in London Fashion Week 6 4. Conclusion 7 References 8 1. Introduction Total quality management (TQM) involves principles that ensure that every organization stakeholders especially managers and staff are committed to attaining and maintaining highest standards in their respective duties. Events have several activities that need to be executed appropriately so that goals can be achieved. Therefore, total quality management is a vital aspect that should be implemented in events. TQM enhances efficient planning and implementation of event activities for the effective achievement of expected results and outcomes (Kaynak 2003). TQM enhances the satisfaction of clients by tailoring event plans and services based on the description of customer specification. Ultimately, it leads to the establishment of a good reputation, reliable products, and services and minimizes cost by eliminating rework and failure cost. Therefore, TQM is a continuous process that executed during in the entire process of the event to only meet but also exceed the client......

Words: 2110 - Pages: 9

Premium Essay

Total Quality Management

... Title: TOTAL QUALITY MANAGEMENT IN THE HOSPITALITY INDUSTRY ,  By: Saunders, Ian W., Graham, Mary Ann, Total Quality Management, 09544127, 1992, Vol. 3, Issue 3 Database: Academic Search Premier | | |TOTAL QUALITY MANAGEMENT IN THE HOSPITALITY INDUSTRY | | | |Abstract Total quality management (TQM) has achieved notable success as a philosophy of management in manufacturing industry. This| |paper examines the differences between the manufacturing situation and that of service industry in general and the hospitality | |industry in particular to identify the similarities and differences and highlight the likely difficulties in implementing TQM in | |the hospitality industry. We conclude that the primary area of difficulty is in identifying appropriate quality measures. Some | |approaches to overcoming the problems are suggested and a case study of the application of measurement techniques in a hotel is | |described. | |1. Introduction | |Visualize the lobby of a hotel that is renowned for its quality service. The General Manager is......

Words: 5411 - Pages: 22