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The Garden Depot Case Study-Brock University

In: Business and Management

Submitted By hm15oh
Words 2416
Pages 10
The Garden Depot
Issue Analyzed:
How to best address Derek Sinclair’s poor work performance
Student Number: 5934823
MGMT 1P96 Sec 06
Jeff O’leary
January 27, 2015

Executive Summary:
There are several problems within the landscaping division. Sinclair has been unable to properly fill out job slips and time sheets, fabricating issues with keeping proper inventory and also customers are not being invoiced for the proper amounts. Sinclair is unqualified for the job and it appears that he is not concerned about the inefficiencies within his department. He often gives his work to other employees for them to complete. Sinclair also does not have the proper skill set to be a manager of the landscaping department, allowing his workers to run personal jobs on company time. Janice Bowman has assumed many of Sinclair’s responsibilities, thus making her take on many extra duties on top of her own workload.

Sinclair’s inexperience with the landscaping business and the tasks involved within his division are the root of most of the problems. He is unqualified to manage the landscaping division due to the fact of his lack of knowledge in being able to quote jobs, fill out job slips properly, and manage a team of employees. Sinclair also lacks professionalism in handling the customer service aspect of the business. The depot lacks a proper training program that would have provided Sinclair with the skills to be a manager. Furthermore, the company does not have a proper recruitment and screening process.

The depot’s goals are to improve returning customer phone calls by 25%, in turn increasing customer satisfaction by 33%. The company should also strive to increase the amount of correctly submitted job slips by 100%. Finally, the firm should make an effort to productivity by 33% by implementing a new employee training program.

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