Premium Essay

Taylor's Professional Service

In: Computers and Technology

Submitted By tinaoverton
Words 560
Pages 3
Case Project—Statement of Work
Taylor’s Professional Services (TPS) eCommerce Web Site
System Description
Taylor’s Professional Services is a technical and engineering staffing service. When a TPS client company determines that it will need a temporary professional or scientific employee, it issues a staffing request against the contract it previously negotiated with TPS.
TPS wants to provide a web site so that their clients can complete a staffing request over the internet. In addition, TPS wants to provide their clients with a list of potential candidates based on experience, education, salary, and location. A client will be able to select up to three potential staff members along with the location of work, type of work, and salary and submit the request to the contract manager. Once a client issues a staffing request, the system shall provide an automated response stating that the contract manager will validate their request within 24 hours of receipt.
Once a staffing request has been issued, the client will be able to log into the site and search for a staff request by number. The staff request query will result in a page that contains all staff request information along with a field that states whether the staff request is valid, invalid, unable to fill, or filled.
In addition, TPS staff members should be able update their resumes and picture through the web site.
The two areas of the website will be partitioned so that only clients with valid contract numbers and password are able to enter the client area and staff members with only valid employee numbers and password will be able to enter the staff area. Only the contract manager has full access to both locations.
Software Deliverables
Description of Functionality
The application will provide the following functionality: 1. Creation, modification, storage, and retrieval of staffing…...

Similar Documents

Premium Essay

The Professional

...Strong Internet Research. Trained in CPT-5, ICD-9, and HCPCS coding Strong leadership skills – able to problem solve issues that arise in the workplace in a professional manner Experience in all aspects of insurance: Medicare, Medicaid, and third-party payers knowledgeable in Medical Billing and Coding Guidelines Manage multiple tasks at once, with strict adherence to time constraint Excellent communication skills – Trained and experienced in group facilitation and conflict resolution. Can articulate opinions written and orally. Understanding of Spanish. Highly detailed and customer service oriented and functions well independently or as a team member Experience Tufts Health Plan Medicare Preferred (Watertown, Ma) November 2012 – Current Member Services-Call Center • Responsible for verifying, documenting and coordinating information needed to process applications and other Eligibility Operations assignments • Conducts health insurance policy analysis, documentation verification, employer coordination and customer service while ensuring accurate data entry, validation and timely processing. • Verify, document and investigate the presence of health care coverage for Medicare recipients 65 or older\ disabled • Complete periodic reports. • Customer service to include high volume of phone work answering questions and other inquiries regarding Tufts Health Plan • Data entry to include accurate and timely......

Words: 690 - Pages: 3

Free Essay

Professional Performance

...Conclusion 15 References 16 Appendices 19 4.0 DEVELOP AN ACTION PLAN FOR FUTURE DEVELOPMENT 29 4.1 Five Year Action Plan 29 4.2 Ten Year Action Plan 35 4.3 Contingency Plan 42 4.4 Future Plan 44 Conclusion 45 References 46 PROFESSIONAL REFLECTIVE JOURNAL 1.0 INTRODUCTION Personal development can be defined as “activities that improve self-knowledge and identity, develop talents and potential, build human capital and employability, enhance quality of life and contribute to the realization of dreams and aspirations” (Aubrey, cited in Bernelo et al. 2011). Everyone have their perspectives, goals and vision. Thus, some of them develop a plan to follow and review the progress from time to time. For me, personal development can’t develop within overnight, it is a lifelong learning process, I believed education and personal growth is never-ending process. 2.0 ANALYSE PERCEIVED DEVELOPMENT NEEDS AT THE BEGINNING OF THE MODULE 3.1 VISION STATEMENT My vision is to become a Sales and Marketing Manager in the hospitality industry. I want to be a professional and respected leader in the team to help my organization move towards better profit and market share; and give our clients the best quality and value services. 3.2 SELF ASSESSMENT Development skills that a person most preferably to learn had been divided into two categories which is soft skills and hard skills (DePinto. R; Deal. J. J., 2005). To move towards my vision, I want to......

Words: 8590 - Pages: 35

Free Essay

Effective Human Service Professionals

...Effective Human Service Professionals and Wellness Strategies Natasha Johnson Dr. Smith PSYC-2010 October 27, 2013 Effective Human Service Professionals and Wellness Strategies Human services relate to a variety of delivery systems such as education, mental health services, social welfare, and other forms of healthcare. Human service professional may help client’s access services or may provide services directly to clients. Human service professionals also manage agencies that provide these services. They are involved in advocacy and policy development because of their engagement with human conditions. The academic discipline of human services educate these professionals at the associate, bachelor’s, and graduate levels and studies how public policies and delivery systems influence service users. Working in human service professions can call for special efforts and require professionals with skills and characteristics that make them effective. Flexibility “allows human services professionals to shift their perspectives on the nature of helping, their views of the client and the client’s problems, and their preferred intervention” (Woodside & McClam, 2011, p. 172). Professionals are willing to modify, abandon, or reconsider their approaches to helping when they meet unexpected situations. Flexibility is an important characteristic as human service professionals work with people representing different cultural and ethnic groups.......

Words: 764 - Pages: 4

Premium Essay

Professional Introduction in Customer Service

... Since the start of my career, I have seen the changes and evolution of customer service skills. However one skill has not changed and still remains in our customer service scope. It is Professional Introduction. Professional introduction defines the image of an organization and sets the welcoming greetings to be in standard order. Whenever we discuss professional introduction, we only limit its scope to handshake and choice of words. Is it so? Few years back when I was working as HR Manager, suppliers tend to fix appointments for our organization strategic plans. I have notice that one of the labour agent suppliers shall never be punctual for meetings and appointments. Whenever my staffs rang him up to locate his whereabouts, he will never attend to the calls. However he will be super-fast whenever his payment is prepared. I noticed his behaviour continued for the next few meetings. After three months, I decided not to renew his contract with us after obtaining another labour agent supplier. The new labour agent supplier acts professionally and communicates effectively for the benefit of our organization. Another incident occurred at a popular hotel in Johor. When we entered the main entrance, the bell man did not greet us and his expression showed that he clearly snubbed us away. The bell man continued talking with a security guard and his poor attitude prompted me to inform his......

Words: 823 - Pages: 4

Premium Essay

The Technical and Professional Components of Radiological Services

...The Technical and Professional Components in Radiological Services Tabitha Schumacher Differences Technical Component is the billing for the equipment supplies technicians and faculty only, not for the interpretation service. Also uses the modifier TC when coding a service. The Professional Component which uses the modifier 26 is used when a physician is billing for the interpreting and reporting of the results, but not the actual testing. (Dolby, 2007) Technical Components in Medicare Technical components are given to patients in a hospital or Skilled Nursing facility with Part A coverage can’t be covered by insurance carriers. Instead the fiscal intermediary makes the payment for the administrative/supervisory services offered by the physician. The technical component services for patients in a hospital with Medicare are included in the fiscal intermediary’s part A and B payments to hospitals. Outpatients are billed according to the hospitals Outpatient Prospective Payment System (OPPS) to the hospital. Patients in a Skilled Nurses facility are billed according to the Skilled Nursing facility’s Prospective Payment System (PPS). (Clement, 2011) Professional Component Billing Physicians are allowed to bill for the professional Component regardless of their specialty. Reimbursement for the Professional Component is given of a fee schedule for a physician’s service. Radiological services given at a hospital are only reimbursed if the following criteria are met. The......

Words: 308 - Pages: 2

Free Essay


...intention. In the other companies where the superintendent comes to the job site and makes small talk with the workers, creates a friendship and takes away from the superiority. He wants to keep a professional relationship with everyone and not get wrapped up in personal issues. This creates a better work environment and will never allow personal feelings to interrupt sound business decisions. The allusion of being superior to anyone else is the price he is willing to pay. We do not go to work to make friends, we go to make money that will provide for our families. Since professionalism was brought up by Sean, I asked why the office personnel does not wear business attire, even if it were slacks and polo shirts. I stated the dress is exactly the same for office and field workers, work boots, jeans, and t-shirts. The only difference in attire is the office worker has clean clothes and the field worker has stains from sweat, dirt, and grease. His response was that even though those individuals are in the office now, many started off in the field and the dress is just who they are. They don’t feel comfortable in dress clothes and besides, it is a construction company, not a law firm. I agreed that the attire is more comfortable, but would it not be more professional to wear business attire when going to job bids and other public functions. He said no, this is a construction company and winning a bid has nothing to do with dress, bottom line, whomever has the......

Words: 1245 - Pages: 5

Premium Essay

Human Services Professional Case Study

...Human Services Professional Case Study BSHS 355 September 16, 2014 Human Services Professional Case Study In this paper, the role of a social worker will be addressed. A Human Service professional has, in its hands, the responsibilities in the life of the clients and families they meet. The tremendous and arduous responsibilities they take on include, but are not limited to, the well-being and care of people and their communities. Such roles can be helping others manage the care of a family member, assisting individuals experiencing problems with family relations and conflicts, dealing with changes that come with growing old, aiding those suffering mental illness and or those individuals struggling with addictions. Briefly put, the field of Human Services requires that professionals become part of the safety net in society and empower individuals to make a positive impact in their personal life. In the case study of “Real Life Human Services Work”, Francine Licate, C.S.W. explains, in detail, her responsibility as a licensed clinical social worker and director of Social Services in a skilled nursing facility. The social worker in the case study displays characteristics of an effective helper. An effective helper has accurate empathy for her clients (O'Hagan, 2007). The helping relationship begins with the development of trust and empathy and the understanding of the clients’ pain. Compassion and understanding assist the social worker to identify with a......

Words: 820 - Pages: 4

Premium Essay

Human Service Professional

...The mission of the human services professional is to help individuals and families in need help themselves lead safer, healthier, more independent and productive lives. Child protective specialists receive allegations of child abuse and neglect from the statewide child abuse and neglect hotline. Child protective specialist then identify and assess the allegations and ensure that reasonable efforts are made to maintain and protect children in their own homes as long as their safety is not at risk. The day-to-day activities include managing a caseload of children and families, gathering information, and completing assessments and investigations. Investigations include interviewing children and families, assessing home conditions and recommending appropriate interventions. Child protective specialists also complete reports for the district attorney and attend court hearings, as well as testify in court cases. In addition, child protective specialists make referrals to community providers and help locate community services for children and families in need. Child Welfare is fast paced and exciting. No two days are alike, and rarely are two problems similar. The families expect high levels of dedication because you are dealing with their children and their lives. The appeal of this job is that you are asked to do something very difficult and then are given a great deal of autonomy. Most CPS agencies are government agencies, so therefore they are funded through the government. CPS......

Words: 588 - Pages: 3

Free Essay

Translation Services with Non-Standardised Languages: What Happens at the Point of Language Contact When Social Pressures Conflict with Professional Ethics?

...Translation services with non-standardised languages: what happens at the point of language contact when social pressures conflict with professional ethics? The linguistic situation of Sierra Leone poses an interesting challenge to a hybrid tribunal such as the Special Court for Sierra Leone (SCSL). Sierra Leone is one of the smaller countries in West Africa; its population is now estimated to be around 6 million. Over 20 languages are in use of which Mende, Themne, Limba, and Kono are the most important indigenous ones, but they exist besides the official ex-colonial language English and its Creole descendant, called Krio. Krio is used as a native language with ethnic reference mainly in the capital Freetown and in the Western Area. It is also used as a lingua franca throughout the country where Mende and Themne also serve as linguae francae, but these are mainly concentrated in the south and in the north respectively. However, Krio is also used as a first language without ethnic reference in most urban areas in Sierra Leone. It has become the dominant first language of the young urban people and it often used as one of two first languages. The language preference of young Sierra Leoneans is very important, since more than half of the population is under 19 years of age. During the war the importance and relevance of Krio grew enormously while that of English diminished. In the early 90s, not only the upcoming RUF (Revolutionary United Front) under the leadership of...

Words: 2397 - Pages: 10

Premium Essay

The Ethical Behavior of a Human Service Professional

...The ethical behavior of an effective Human Service Professional Kevin Van Eaton BSHS December 15, 2014 CCC> Mabel Menard The ethical behavior of an effective Human Service Professional Introduction This remediation plan provides individuals with the tools and valuable information to help prepare the students to become effective Human Service professionals. At the University of Phoenix our college chair over the Human Service department has a slogan, “Let’s get to work”. This means life changing work that will push the student towards completing required criteria of moral and ethical standards. I have researched three peer reviewed articles to back up the statements to the questions provided by the Social Science department. In addition, I will be discussing my professional aspirations and self-reflections. This information will come from my personal experience, education, and lifelong learning to be evaluated by the BSHS department. I hope that the information to the readers of this remediation plan see that I am dedicated to be an effective Human Service professional. I am a living testament of being a person with many hats and I hold this information to be true to the best of my knowledge. So with this being said I hope you are inspired from the information that you are going to read and that it gives you reason to reconsider me back into the Social Science program at the University of Phoenix. Thank you for your patience and I hope you enjoy reading this......

Words: 2229 - Pages: 9

Premium Essay

Bshs355 Week3 Human Services Professional Worksheet

...University of Phoenix Material Human Services Professional Worksheet Select three agency types from the following list: |A drug and alcohol treatment program |A hospital rehabilitation center (A physical rehabilitation center) | |A homeless shelter |A crisis intervention center | |A day treatment drop-in center for teenagers |An outpatient mental health center | Complete the table for the chosen agencies by providing a 60- to 85-word response in each column. An example has been completed as a guide. |The agency |Description of the agency |Who they serve |The professionals involved with the |The professional’s role | | | | |agency | | |A domestic violence program|A domestic violence program provides |As mentioned, this program may |In many residential programs, |The role of the professional working in a| | |protection and resources to |provide protection for......

Words: 1202 - Pages: 5

Free Essay

Human Service Professionals

...The degree which anger and aggression are accepted differs considerably in different cultures. For example, some societies discourage physical violence, but accept the verbal expression of anger. There are also different levels of aggression between cultures. While people expect the level and type of aggression to be common across cultures, they are often different depending on what is socially and legally acceptable. For example, in the African American culture, racism is considered aggressive. People within this culture have gone through a history of racial prejudice and they are still under pressure to stay within their race (Stevenson, 2003). The Japanese culture emphasizes on the face in terms of the social status. Individual image is crucial in the context of social interaction. People can differentiate themselves from others by the virtue of their position in the hierarchy. Behaviors which threaten a person’s social status, such as insulting the individual in public are considered aggressive behaviors. Also actions that cause humiliation or embarrassment are included here. There are some behaviors which are usually considered aggressive through most cultures such as assaulting a target using weapons or body parts (Kassin, 2014). This form of aggression aims at infringing an individual’s right. Infringing upon what a person deserves or what belongs to another is considered as injustices across many cultures. It is also a focal interest of both religious and legal...

Words: 349 - Pages: 2

Premium Essay

Project Plan It Professional Services

...Partners of KPMG Melbourne Pty Ltd on the business scope available in the IT Professional Services sector of KPMG. The global financial crisis had presented an opportunity to KPMG to add number of additional services like e-forensics into their existing IT portfolio. The huge expansion in KPMG’s client base due to addition of these new services, calls for a system which will integrate all services provided by KPMG under one centralized application thereby providing best of services to KPMG’s clients. Based on analysis of this requirement, the best solution provided is to have a Customer Relationship Management (CRM). A central marketing and sales team were asked to look into the best system available to integrate all services provided by KPMG IT Professional Services. They were required to analyse various CRM Packages available which will suit the organization and to have it implemented. Central Marketing and Sales team’s study recommends use of a packaged CRM System. The team looked into developing a CRM package in-house, but due to unavailability of all resources within KPMG and the time it will take, the team’s proposal is to buy an ‘off-the shelf package”. Detailed analysis for this decision is provided in the business plan. This decision was made considering the urgency to have an integrated CRM System within KPMG and as a result, increase KPMG’s client base and revenue by cross selling services. Based on the size of available market, this report explains how the......

Words: 7711 - Pages: 31

Premium Essay

Professional with cubicles, they have couches, benches, and a full kitchen to feed the staff. Benefits The benefit packages is great with a number of perks that are very much appreciated such as bring your dog to work day, according to the CEO Drew Ungvarsky, they have allowed the majority of the wish list with the exception of one. At Grow, the employees are encouraged to ride their bikes to work, and hired a bike mechanic to repair bikes when needed. The expected work hours are 45 hours in a week. If an employee works in excess of 60 hours a week the employee is reimbursed with mandatory paid time off. They shut down the office during Christmas Holiday and New Year’s Celebration to allow some family time and holiday fun. Community Service Grow Interactive has donated $20,000 to Norfolk's Arts and Design District, and currently working to get bike racks installed throughout the city and sought out a public space to fill the other half of its building on Granby Street. One way to assist with the traffic in the city. Morale builders Employees at Grow are encouraged to seek out interesting and experimental technology that may not yet be readily available to the market, such as Kickstarter projects or Google Glass; which are potential projects that the company are interested in acquiring. Grow maintains several bicycles for employees to borrow on a short or long-term basis. Grow buys lunch for the entire company when an employee celebrates a birthday, and gives the......

Words: 1389 - Pages: 6

Premium Essay


...220-222 - Kay, J. “A Stakeholding Society - what does it mean for business?” Scottish Journal of Political Economy (1997) 44:4, 425 – 436 (Hodgins and Shrives, 2010: 249-50) - Friedman, M. “The Social Responsibility of Business is to Increase its Profits” New York Times Magazine, 13/09/1970 Week 6: Marketing and Crisis Management: saving face when things go wrong - to explore the consequences of an organisational crisis and the role of marketing in service recovery - Boshoff, C. (2005) “A re-assessment and refinement of RECOVSAT An instrument to measure satisfaction with transaction-specific service recovery” Managing Service Quality, 15 (5); pp. 410-425 - Johnston, R. and Michel, S. (2008) “Three outcomes of service recovery: Customer recovery, process recovery and employee recovery” International Journal of Operations & Production Management, 28 (1); pp. 79-99. - Vassilikopoulou, A.; Chatzipanagiotou, K. and Pantouvakis, A. (2009) “Product-harm crisis management: Time heals all wounds?” Journal of Retailing and Consumer Services, 16 (3); pp. 174-180. Week 7: Consumers and Ethics - To examine ethical issues relating to consumer behaviour with a particular focus on consumer misbehaviour - Fullerton, R. and Punj, G., 2004, “Repercussions of promoting an ideology of consumption: consumer misbehaviour” Journal of Business Research, 57:1239-1249 - Freestone, O.M. and McGoldrick, P.J, 2008, “Motivations of the ethical consumer” Journal of Business Ethics,......

Words: 1922 - Pages: 8