Free Essay

Social Responsibility Restaurant

In: Business and Management

Submitted By msstang66
Words 4668
Pages 19
Nana’s on the Corner
Making dining a whole new experience

5/15/2013

Introduction

Nana’s restaurant opened up in 1982 on a corner lot right outside of the city. This was a convenient location for not only the locals, but for those passing through town as well. The locals have stayed loyal customers and come in fairly regularly. The food is based on classic recipes passed down through generations. The restaurant has been open for 31 years and as time progresses so do the standards businesses are held accountable to meet. Nana’s on the Corner has always had the belief in serving quality food at affordable prices. The restaurant has the opportunity to really embarrass those beliefs all while helping to improve the business’s social responsibility. In order to move the company forward there will be specific steps and plans in place in regards to the environment, leadership, organizational, and legal recommendations.
Environment
First, there needs to be considerations made for how Nana’s can move forward with environmental responsibilities. Nana’s lot location actually has space to start a small garden which could produce herbs and some vegetables. This will have many benefits for the company as well as the environment. The company will see benefits such as cost savings from producing goods and being able to join the trend of going organic/local for food sources. In addition, the restaurant food scraps can be composted and used to enrich the soil which helps to eliminate waste. Another option would be for the restaurant to join a program where the used oils are taken to companies that recycle it for biofuel. This is another way to help eliminate waste. The repurposing of what is generally thought of as waste helps reduce what is typically thrown into the environment. By limiting the waste that is put into the environment, there is less impact on the natural makeup of the ecosystems. Nana’s could also look into water consumption by modifying the faucets to have alternating water flow. Also, updating the dishwasher to be energy efficient can help electricity and water consumption. Restaurants are one of the biggest offenders in water consumption amounts and taking a step to help limit the amounts used can help improve the environment. (“Saving Water in Restaurants” 2013) Finally, changing the carry out supplies which include boxes and plastic ware will help reduce the impact of waste coming from the restaurant. This is another example of prior waste that can be recycled into carry out supplies. This limits again the waste going into the environment and affecting the world’s ecological system.
Based on these considerations, the recommendations would be to pursue the garden, improving water efficiency, and changing the carry out supplies. All three options reduce costs to the restaurant on top of improving environmental impact from the restaurant. The garden will provide quality fresh seasonal herbs and produce. The garden will also allow the business to develop some sustainability, meaning the business will not have to rely on others to provide the ingredients the business needs. (First, 2010) The kitchen/dishwashing aspect accounts for 52% of the uses of water in restaurants so this is where there can be improvement made. (“Saving Water in Restaurants, 2013) While, Nana’s has been using paper products, it has been brought to light that the products are not truly biodegradable. Therefore, the products will sit in a landfill and take extensive years to break down. By upgrading the carry out supplies to all be biodegradable or made from recycled goods, the restaurant again helps reduce the impact on the waste build up. While there may be a slightly higher cost for purchasing these products, Nana’s may have an advantage that will pay for the difference. The advantages here would be that Nana’s can use the fact of biodegradable products to help shape their image. This will be favored amongst those who are environmentally concerned. This environmental mindset is a current trend which will help draw in business for Nana’s. Another advantage is that there could be state or federal regulations in place later on requiring restaurants to only use biodegradable. If that would occur, Nana’s would already be prepared and have a supplier they are working with. Nana’s can work to improve water efficiency by upgrading water operating items within the restaurant.
The restaurant is completely reliant on the environment to produce the goods that the business serves. Without a world producing fruits, vegetables, and meats the business could not produce the meals it has for years. Even if there were modified foods available, Nana’s has operated using recipes and traditions of food preparation that has always relied heavily on food coming from natural sources. Knowing that the restaurant is fully dependent on the environment, it is even more important for the business to move forward with these actions to help reduce its impact.
Ethical Leadership
To help Nana’s move forward with the business and truly develop there will need to be some ethical development. By establishing ethical leadership, the rest of the work force will be aware of what ethical practices are expected and are in place. For the past few years, the restaurant has been affected by the team focusing on personal gain. There needs to be a reintroduction to what the business is about and the direction it is heading going forward. By establishing an identify and ethical core, the employees can have a better understanding allowing them to let go of focusing on personal gain and seeing how team work is what will help the restaurant thrive. In order to accomplish this there will need to be meetings held focusing on how the management team can improve and instate ethical practices, a formal ethical policy developed, and creating ethics training. These three items focus on education which is the best way to keep the team up to date with ethical expectations.
Management is the foundation for ethical leadership. Their actions are what employee’s witness and mimic. The management team already has meetings in place, but they should start to include ethical practices in every quarter. This will include reviewing the code of ethics to see if anything needs to be added or modified based on current practices. In addition, management will need to enforce how ethical behavior will be enforced. While managers serve as key demonstrators for what is expected on a daily basis in the restaurant, there are times when unethical behavior will take place. The employees need to feel comfortable talking to the management team. An aspect of the management meeting will be to ensure each manager has been touching base with all employees to help maintain good relationships with them. Managers can stay in touch with the employees by making an effort to say hello and ask how they are doing. They can also take a general interest in the employees’ lives. This helps build that relationship of trust. Employees will be advised that if any unethical behavior is witnessed that they can report it to their management team. This can be done anonymously by submitting a tips form into the management mailbox. The management team has a tips form which is used so that any employee can make suggestions anonymously if they so choose. Otherwise if employees come forward with information, it will be held confidentially so that the wrongful party can be confronted while leaving the person that reported the incident out of the scenario. Another point managers will need to decide within the initial couple of meetings is how unethical behavior will be reprimanded. A standard sequence may include the first violation results in a warning and repeat training and a second offense results in termination. Establishing the expectations of the company and what can result in not following those expectations will help give the employees the guidance they need to be successful within the business.
The core ethics that Nana’s has always stood by is being fair and respectful to the customers. There is an honest policy in place since all employees are typically handling money in some form. Part of the new development of ethical culture will be progressing more towards organic and sustainable living. The code will also include a section going over being a bystander to unethical behavior. Employees should be aware that even though they may not be completing the action they should report it. These are just a few examples of what would be included in the formal code of ethics document. Having a formalized document that is continually updated helps the new employees coming aboard and the current ones know what is expected of them. Also, as the employees and company grow, the employees can always refer back to the code when needed. The code will be kept within training material, but also posted in the kitchen, break room, hostess stand, and server’s area so the employees have a constant reminder of what they should be doing. The code will also be reviewed in the annual training that will occur. Each employee will have to sign a document stating that they have read and understood the code of ethical behavior that is expected of them as well as the consequences for not abiding the code. Ethics training will be developed and setup on a yearly basis for employees to take or when a new employee joins the workforce. This training will be centered on the restaurant business. This way the staff is tested to see if they are aware of how to interact with customers and co-workers ethically. Training helps to ensure the staff is educated on ethics; therefore, they are held accountable for using that knowledge and applying it. The training will include video and presentation formats. The ethical training will include food safety practices. This training will be helpful not only to the kitchen staff, but all employees since everyone has contact with the food. People can easily get very sick if food is not handled properly. It is the ethical responsibility of the staff and business to be mindful and careful when handling the customer’s food. Food safety will cover keeping food at correct temperatures, ensuring everything is labeled properly, not cross-contaminating, the importance of washing your hands and washing produce, and proper cleaning of the work spaces. Food safety will be reported based on the daily requirements of the staff to check temperatures, labels, and cleanliness. Employees will be advised that they should report any inconsistencies with following food safety preparation to management. From there management would have to investigate to determine the cause whether it was an overlook or a failure to follow food safety procedures.
Another aspect of ethical training will be sexual harassment. Because of the diversity within the restaurant business it is important to have sexual harassment training. The spectrum of employees can include those who may not be educated or those that are young and inexperienced. Having the information presented of what is considered sexual harassment will ensure employees know how to act accordingly. Employees again will be encouraged to report anything to management which they can do in confidentiality or anonymously, either way management will take a claim seriously and investigate to determine the outcome.
In addition to training on the code of ethics, food safety, and sexual harassment, the team will be trained on the fair trade and organic movement. Fair trade training will go over what fair trade is and how it ties into the restaurant business. Nana’s looks to incorporate as many fair trade products as possible since fair trade is based on obtaining products from producers in order to help their sustainability and economy. The producers generally are from still developing economies so providing them business truly aids in their development. Nana’s supports locally and globally fair traded items. The training will also go over the importance of organics, what it truly means to be organic, and how it affects the restaurant business. It is vital to the business that the employees understand what Nana’s is trying to achieve in not only supporting producers, but then as a restaurant they are the seller to the population. Having an understanding of these mechanics will allow the staff to better interact and present information to the customers. The servers are essentially the sales people to get customers to buy meals so it is imperative they have a full understanding of the products they are selling.
After the completion of training, employees will receive a short quiz to ensure they have studied and absorbed the information that was presented to them. They will receive three attempts to try to pass before having to retake the training. After completion of the training, they will receive a certificate for their records. Providing the staff with this training will help to ensure they are in fact well trained, educated, and ethical.
Organizational Viability
Between environmentally friendly changes which will help reduce costs and shape the restaurant’s image and the ethics development which will help shape the staff, the business is setting up to be quite profitable. Cost savings always give a business the opportunity to use the savings for another purpose. One way to utilize the savings would be to launch a marketing campaign. Currently, the business is well established with the immediate locals; however, there is room to grow in the surrounding communities and work can be done to draw in travelers passing by. The business is working on shaping its identity as being not only family friendly, but environmentally friendly as well. This is the information that needs to be spread to draw in customers. To advertise the movement and changes of the restaurant, Nana’s can utilize social marketing. Nana’s can run promotions over Facebook, Twitter, Instagram, etc. to get the company name broadcasted and attract customers.
In correlation with marketing, Nana’s can look into immersing into the community more and registering for the state green registry. The Green Registry is free to obtain and helps promote all the important work Nana’s is trying to accomplish. It will be another way to save advertising funds while showing the movement the restaurant is trying to take to be more environmentally friendly. Being a green member allows Nana’s to use the official logo, be listed on the website, and obtain information on environmental practices and activities. (“Maryland Green Registry”, 2013) This registry will offer several tools to help Nana’s continually grow. The business will be able to connect with other businesses in the area that participating which will help establish the Nana’s in the surrounding communities. Being recognized in the community helps a business thrive because people tend to have respect and loyalty for that type of business practice. Obtaining and retaining customers is what will help Nana’s to be profitable. Participating in the community has other benefits as well. There is generally tax advantages which help reduce costs to the business. In addition, since there are is a natural turnover with the restaurant staff networking in the community makes it easy to look for future employees. While Nana’s has established itself in the primary community, there is potential to grow in the surrounding ones. Having an open market with limited competition in the specific niche means great profitable potential for a business. This is why expanding and joining communities is a great opportunity for the business.
Another way Nana’s can ensure profitability is by changing the menu based on the season and economy. Nana’s has made few modifications to the menu over the years. The best approach going forward with the theme of the restaurant is to keep the staple items that were passed down through the generations and are the big sellers. The other items on the menu that do not sell as successfully should be removed and replaced with seasonally and economically based dishes. If Nana’s starts a garden, the dishes can be based off of items that come from the garden as well as local produce. The menu can also be catered to help meet the demands of the customer’s economic state. With a current recession in place, it is important to keep prices in the range the customer s can afford. For example, by choosing meats that are on sale the restaurant can create a lower costing dish. Affordable meals can help influence customers to come to the restaurant. Nana’s can easily modify costs so that when the economy turns and people are more lucrative, Nana’s can offer more higher cost items.
Legal and Regulatory
A business must always be mindful of current laws and regulations because of the direct impact it can have on the state of the business. Nana’s can take steps to help meet current and possibly future regulations. The areas Nana’s can look into include food labeling in terms of nutrition, food safety, and water consumption. The Food and Drug Administration (FDA) has made a proposal that would require restaurants to label menu items with nutritional information. The idea behind the proposal is to help consumers make healthier decisions. By adding the information directly to the menu, customers can easily view the options, their descriptions, and the nutritional value thus making it a much simpler process to choose something according to dietary needs. (“Food Labeling”, 2011) This proposal is very socially focused. It is looking at ensuring consumers are aware of healthier options when dining out. This awareness can aid in helping society develop a healthier lifestyle. While the menu labeling is not a law at the moment, the proposal from the FDA is being highly supported. Several restaurants have already begun adding labeling to their menus. This could be because they foresee the law going into place and are being proactive or possibly because they see that the consumer market is shifting towards health consensus items. Nana’s on the Corner can also act proactively on this potential federal law in order to help better the lives of the community. To accommodate the potential requirements, Nana’s can update the menu so that it reflects the nutritional information for each item. Nana’s can also mark those items that are considered the healthiest on the menu with an icon to help them stand out. This again makes it easier on the consumer when it comes to making decisions about what they are consuming. Taking healthy options into consideration, Nana’s can truly commit to its social responsibility by making a few other changes as well. In coordination with menu changes for viability, the restaurant can take a healthier approach to food preparation and options. With the focus on season, the restaurant can create dishes that use a large portion of seasonal vegetables, a reasonable meat portion, and then a small grain or carbohydrate. Portion control will also help the diner to not over eat which can occur easily when there is ample food that is served. There is a perfectly balanced and nutritional meal that is then created that diners can happily add to their daily consumption without feeling guilty or tempted to make poor decisions in regards to foods that are considered bad. The restaurant can limit the amount of dishes that contain a lot of fat or are deep fried. Utilizing alternate preparation methods can help create similar textures and tastes all while being healthier. For example, instead of a fried crab cake the restaurant can pan sear then broil the cake to create similar crispy texture. These easy modifications can truly help the customers of Nana’s to be aware of what they are consuming and work towards maintaining a healthy lifestyle. With society facing obesity and heart disease it is obvious why the FDA would be looking into helping people to improve their health. Nana’s can exceed expectations and make an impact on the community by focusing on nutrition.
Part of the restaurant industry is ensuring food safety and this is done through health codes and inspections. The state has very specific requirements in place for businesses serving food. The health code includes priorities such as protecting food from contamination, maintaining appropriate temperatures, proper food storage, discarding improperly kept food, preventing cross contamination of raw foods and cooked items, cooking foods to the appropriate temperature, labeling food containers, and employee’s washing hands and maintaining a clean work environment. (“Food Regulations”, 2008) These are just a few of the standards restaurants are held accountable for. Nana’s currently is mindful of the health codes so that they can pass health inspections. However, the restaurant can do more in order to ensure an extremely safe food preparation and serving environment. The business has a social responsibility to prepare food that is safe for consumption. If food is not prepared properly, customers can end up sick or even die if there is severe enough contamination. While cleaning is an essential part of the health code, Nana’s can take steps to ensure the restaurant is always clean not just at the time of health inspections. First, there should be a cleaning check added to the head chef’s responsibilities and the manager on the floor’s responsibilities. The head chef will now check every night at closing that the kitchen has been cleaned by the staff. The head chef is aware of the health codes and can ensure the kitchen is cleaned so that it is safe for preparation. In addition, the manager who oversees the dining area including wait staff and hostesses will check that the team has completed their cleaning at the end of their shift. This practice will be a way of continually keeping the restaurant clean and suitable for serving the guests with their best interest in mind. Deep cleaning will also have to occur throughout the restaurant, but because daily cleaning will already be in place the deep cleaning will not be as time consuming. Twice a month the staff will need to break down items, move large components, and essentially get into all the nooks and crannies. With both forms of cleaning, management should talk to the head chef to work on the related cleaning duties and how to determine who has what responsibilities. Management will also need to do the same for the dining area by breaking down what is included in daily and deep cleanings. By creating documentation, posting schedules, and establishing very clear responsibilities, the team can work together efficiently to ensure the restaurant is up to par for serving safe food. Another way Nana’s can ensure the staff is working to ensure food safety is by requiring the entire team to obtain a food safety certification through Servsafe. This certification works through the National Restaurant Association Education Foundation so it is easily recognized and a great way to ensure those certified understand the importance of food safety. (“Food Manager”, 2012)The more educated the staff is on the food safety the more they can be aware of what is occurring in the restaurant and if it will negatively impact the customer. Nana’s management can additionally join the state’s committee that reviews health codes. This way Nana’s will be on the front lines to see what is affecting consumers and what they can do prior to codes being enacted to help protect the customer. This will also help Nana’s management to provide feedback as well. If there is something they discover in terms of food safety, they can share that with the committee in order to help others with potentially similar problems. (“Nine Tips”,2013) Preparing and serving food safely should be a high priority for the business in order to serve and protect the customers.
Finally, there is not currently any water regulations for restaurants, but since restaurants have noticeably high usage it could be foreseeable. One regulation in place for state facilities is the water audit where consumption is documented and levels are set to keep reducing the amount of consumption. (“Water Auditing”, 2013) Nana’s can work on becoming more efficient with water usage to not only help the environment, but also to be prepared for future regulations. The Department of the Environment has several tips for restaurants to save water. Examples of these tips include educating employees on water consumption, monitoring water consumption, repairing equipment that is broken, dripping, or continually running water, and updating appliances and equipment to be water efficient. (“Water Saving Tips”, 2013) Training can be developed to go over how to limit water consumption in the restaurant industry, why it is important, and the impact it has on society. The training can help the employees to mindful of water consumption and they can actually apply the information in everyday situations having even more of a social impact. Nana’s can begin to include in the internal restaurant inspections a thorough review of equipment that uses water. This inspection will include checking if the equipment is dripping or continually running water. Keeping the equipment up to date and working properly helps to ensure the efficiency of the restaurant. As flaws are discovered, management needs to be notified and then take action to make the corrections. For example, if the dishwasher appears to be leaking, but it is then determined it needs replaced management should invest in a new, more efficient dishwasher. The efficient models have the technology to limit consumption not just for water but electricity as well. Another simple step Nana’s can implement to help reduce water consumption is instead of instantly serving the guests water they can be asked if they would like a glass. This eliminates filling glasses that will not be touched and then end up being thrown out. Additionally, Nana’s can create an irrigation system outside of the restaurant. This system will benefit both the landscaping and the potential garden Nana’s would start. This works by applying water directly to the plants roots to avoid evaporation or run off which leaves the plants with less water and most likely dead. There can also be a rain barrel setup at the back of the restaurant where the drip spout is located. This barrel will collect all the rain water that runs of the building and then used to water the landscape and garden. (“Conserving Water”, 2012) Limiting water consumption has a direct impact on the environment and thus society.
By considering social responsibilities, Nana's on the Corner can embrace change and opportunity to be more successful. The business will be able to embrace the roots from which it grew to help better not only the community but to contribute back to society as a whole. With these recommendations, Nana's can make informed decisions about the future and the course of action to take.

Resources
Conserving Water. Retrieved June 16, 2013 from http://www.epa.gov/greenhomes/ConserveWater.htm
First, Devra. They Can Dig It. July 7, 2010. Retrieved May 16, 2013 from http://www.boston.com/lifestyle/food/articles/2010/07/07/roof_gardens_are_a_growing_component_of_restaurants_usage_of_local_sources/
Food Labeling: Nutrition Labeling of Standard Menu Items in Restaurants and Similar Retail Food Establishments. Retrieved June 15, 2013 from http://www.federalregister.gov/regulations/0910-AG57/food-labeling-nutrition-labeling-of-standard-menu-items-in-restaurants-and-similar-retail-food-estab
Food Manager Certification and Licensing. Retrieved June 16, 2013 from http://www.montgomerycollege.edu/wdce/bits/foodsafetycertification.html
Food Regulations. Retrieved on June 16, 2013 from http://www.howardcountymd.gov/DisplayPrimary.aspx?id=4294969400
Maryland Green Registry. Retrieved May 19, 2013 from http://www.mde.state.md.us/marylandgreen/Pages/Home.aspx
Nine Tips to Prepare for a Health Inspection. Retrieved June 16, 2013 from http://www.restaurant.org/Manage-My-Restaurant/Food-Nutrition/Food-Safety/Nine-tips-to-prepare-for-a-health-inspection
Saving Water in Restaurants. Retrieved May 16, 2013 from http://www.epa.gov/watersense/commercial/docs/factsheets/restaurants_fact_sheet_508.pdf
Water Auditing. Retrieved May 17, 2013 from http://www.mde.maryland.gov/programs/Water/WaterConservation/WaterAuditing/Pages/Programs/WaterPrograms/Water_Conservation/Water_Auditing/index.aspx
Water Saving Tips for Restaurants. Retrieved May 18, 2013 from http://www.mde.maryland.gov/programs/Water/WaterConservation/BusinessandIndustryTips/Pages/Programs/WaterPrograms/Water_Conservation/business_tips/restaurants.aspx…...

Similar Documents

Premium Essay

Social Responsibility

...SOCIAL RESPONSIBILITY: WHY IT’S THE RIGHT THING TO DO “Being socially responsible means that people and organizations must behave ethically and with sensitivity toward social, cultural, economic and environmental issues. Striving for social responsibility helps individuals, organizations and governments have a positive impact on development, business and society with a positive contribution to bottom-line results,” (http://www.imasocialentrepreneur.com/social-responsibility/). In layman’s terms, corporations have a responsibility to serve the community while providing goods and services and making a profit. Business Law author Henry Cheeseman identifies the four theories of social responsibility as: a) maximizing profits, b) moral minimum, c) stakeholder interest, and d) corporate citizenship. In order to comply with social responsibility standards, all requirements must be met. Unfortunately, not all business owners feel obligated to be fully socially responsible. T.J. Rodgers, founder and CEO of Cypress Semiconductor, is one who does not. His primary interests are in maximizing profits and stakeholder interests. Whole Foods CEO John Mackey, on the other hand, fully grasps the idea of and practices all aspects of social responsibility. There are legitimate arguments for and against businesses performing social responsibility activities. The strongest argument in support of social responsibility is that because businesses have such a profound impact on their......

Words: 1568 - Pages: 7

Free Essay

Social Responsibility

...Scenario: You are tasked with developing a social responsibility strategy for a client. This is an important assignment as business organizations both large and small, domestically and internationally, address issues of sustainability and social responsibility. To be sure, 21st century business practices will demand nothing less from companies seeking to add to their triple bottom line (people, planet, profit). The strategy you develop should include a focus on environmental considerations, sustainable business practices, ethical decision making on the part of the leadership who will implement your plan, and should also be in compliance with all government regulations that affect the industry. For this task, you will select your client from your actual place of employment, a local small business, or a well-known public company. Task: Develop a social responsibility strategy for your chosen client which includes the following components: 1. Environmental considerations and recommendations 2. Ethical leadership considerations and recommendations 3. Sustainability considerations and recommendations 4. Legal and regulatory considerations and recommendations Note: This may be a strategy for the company's current product line or service and current business objectives, or it may be a strategy that recommends a new direction for the company. Step 1: The company I work for is an iron foundry. The company makes cast iron parts for other industries. This involves industrial...

Words: 668 - Pages: 3

Premium Essay

Social Responsibility

...Social Responsibility and the Community NFL's Involvement and Responsibility to the Community NFL Play 60 is a campaign designed to tackle childhood obesity. Introduced in October 2007, by the National Football League, NFL Play 60’s goal is to make the next generation of youth more active and healthy by encouraging young fans to be active for at least 60 minutes every day. The NFL has dedicated over $200 million to the health and wellness of children, while also implementing in school, after school and team based programs to get children excited about being active. Childhood obesity is a national epidemic. The current generation of children is projected to be the first generation not to live longer than its parents. Only 8 percent of elementary schools provide daily physical education which has led to 33 percent of children in America being obese or at risk to be obese. NFL players from around the league have donated their time and money to encourage kids to get active. Cam Newton of the Carolina Panthers just recently did a commercial promoting the campaign as well. Players from the Washington Redskins, Baltimore Ravens, and Miami Dolphins also supported NFL Play 60 by participating in the Annual Easter Egg Roll at the White House. The players taught children that attended football skills and did some football drills with them as well. Factors that Influence the NFL's Social Responsibility A variety of factors, including education, health, and......

Words: 997 - Pages: 4

Premium Essay

Social Responsibility

...however, social responsibility looks outside of profits and determines the effects on all stakeholders including customers, environment, and society. In addition, the strategic decision should also be based on the code of ethics set forth by the organization. Furthermore, when determining the development of a strategic plan, the organization may either use the views of Milton Friedman or Archie Carroll (Wheelen, 2010). Two Views of Social Responsibility Milton Friedman and Archie Carroll have two opposing opinions of social responsibility. Both opinions evaluate the effect a company invests in the environment or society to the effect of the shareholders dividends and investments. Milton Freidman suggests that the main view of the organization is to make money for the organization’s shareholders. Freidman views by investing in trivial projects that helps the environment and society, the company is taking away money owed to its shareholders. In addition, Freidman argues by not investing in society responsibility, the company can keep the prices on its products and services to a minimum which will result in more business transactions. Archie Carroll’s view is the opposite. Carroll suggests when an organization invests in society responsibility it will build a positive reputation within the society. This will encourage new or repeat consumers to the organization and result in profit for the shareholders (Wheelen, 2010). Carroll describes the four responsibilities......

Words: 1047 - Pages: 5

Premium Essay

Social Responsibility

...Corporate Social Responsibility (CSR) is defined as “the implied, enforced, or felt obligation of the managers, acting in their interests of groups other than themselves”. CSR is looking at more than just company shareholders interest; rather it takes the good of the society as a whole into consideration (Mondy 33). CSR is evolving to include sustainability, which is defined as “meeting the needs of the present without compromising the ability of future generations to meet their own needs” (qtd. in Werbach 8). The two terms will be used interchangeably throughout this paper, to illustrate the overall concept of companies acting in a responsible way rather than only looking out for the best interest of their company and shareholders. CSR is going above and beyond current laws and industry standards, it’s about looking at what practices the organization can do to improve the lives of their employees and the community in addition to focusing on the bottom line. Often times when people talk about CSR or sustainability they are referring to protecting the environment or adopting green practices; although that is part of it, it goes far beyond just looking at ways to conserve the environment. In his book Talent, Transformation, and the Triple Bottom Line, Andrew Savitz explains that social and economic sustainability are just as important as environmental sustainability. More organizations are looking at the so-called Triple Bottom Line – “a set of yardsticks that measures a...

Words: 1469 - Pages: 6

Premium Essay

Social Responsibility

...has been in an accident, and I don't know who to turn to. Can you come?" was IJz's frantic question. "Yes,I'm on my way," Lael responded. When Lael got to the hospital, she found . -- 54 Part t Understanding Ethical Dedsion Making Chapter 3 Applying Morall'hilosophies to Business Ethics 55 that Janeen's injuri~s were fairly serious and that Questions - Exercises Liz woul '4JIOJddllyau3q-lsoo I asn pul atdo>d JO '3qwnu Isal..,6 a41 JOJ p006Isal..J6 a41 JOJ ~OOIsUI~~1II1O 'Sa). '£ "S"'"PU"IS 100141aaU!WJalap 01 wa41 punOJI aso41 PUI saAiaswa411e ~OOISU!'!lllaM 'Sa).'~ 'ws!06a S,II'U 'ON . L SM3MSNV :,'.j- I =-- 72 Part 1 Understanding "Ethical Decision Making Chapter 4 Sodal Responsibility 73 I While Myron was working on the betel nut, David, Myron's boss, also wanted him to work on the introduction of khat (pronounced "cot") into Asia. Khat Is a natural stimulant from a plant grown Myron had just graduated from West in East Africa and southern Arabia. Fresh khat leaves, Coast University with both chemistry' which are typically chewed like tobacco, produce pharmacy and business degrees and was excited to work for Producto In- a mild cocaIne- or amphetamine-like euphoria, which, however, is much less intense than that ternational (PO. Myron loved the opportunity to discover medicinal products around the world. His produced by either of these substances, with no wife, Quan, was also enthusiastic about her job......

Words: 3040 - Pages: 13

Premium Essay

Social Responsibility

...Part A Overall, Company Q has a very negative attitude toward social responsibility. Part of social responsibility is having a positive interaction between a company and the community in which it operates. Company A did not have a positive interaction in the city because they closed several of their stores. A socially responsible company is aware of, and positively acts on the concerns of its consumers and the environment. The company does not seem very disturbed with the concerns and the requests of its customers. It took them years to respond to the customers’ requests for healthier options and organic products. When the store finally did bring in these much requested food items, they were very limited and were very expensive. A socially responsible company cares about the way that it influences and affects the people it deals with on a daily bases. In the case of Company Q being asked to donate day-old food to a local food bank, it denied their request. A socially responsible company is not completely concerned with maximizing their profits, but they understand that the people they serve are just as important as making a profit. The company thought that they would lose revenue due to the possibility that their employees might steal food under the guise of them donating it, and therefore the company decided to not donate any food to the food bank. Part B When a company improves its social responsibility, it will not only benefit the community and the people it......

Words: 777 - Pages: 4

Premium Essay

Social Responsibility

...From the desk of Linda W. Washington, CEO for Chipotle Mexican Grill, inc. I would like to start out by giving all employees a brief definition of a code of business conduct. A code of business conduct is sometimes called a code of ethics. Ethics refer to sets of beliefs about right and wrong; and business ethics involve the application of these issues in the workplace. It is a management tool for setting out an organization’s values, responsibilities and ethical obligations. The code of conduct provides employees with guidance for handling difficult ethical situations related to the business. 1.Describe key areas of the selected company's code of conduct that are of significant importance to the business, and explain why. Chipotle’s Confidential Information is information which concerns or relates to the trade secrets, processes, operations, style of works, or apparatus, or to the production, sales, shipments, purchases, transfers, identification of customers, inventories, or amount or source of any income, profits, losses, or expenditures of any person, firm, partnership, corporation, or other organization, or other information of commercial value, the disclosure of this information intentionally or inadvertently could be harmful and damage the company. Recording and Reporting Information Chipotle maintains a system of internal controls that we believe provides reasonable assurance that transactions are executed in accordance with management’s authorization and are...

Words: 568 - Pages: 3

Premium Essay

Social Responsibility

...Social Responsibility 4/2014 JJT2 task 1 Social Responsibility Corporate Social Responsibility (CSR) is an organization holding itself accountable for the impact of its decisions and activities on society, the environment and, it’s own prosperity. Otherwise known as the triple bottom line of people, planet and profit (Lawrence & Weber, 2010). CSR is whatever a company does to give back to the community in which there is presence. Sometimes this involves grants, volunteerism or sponsorships. Other times, a company will chose to demonstrate its CSR by a commitment to clean energy or other commendable cause. J.D. Rockefeller stated the when a business gives back to the community, the company honors a tradition of giving to the people which makes continued success possible (Barker, 2014). The areas to be considered for a company developing CSR are the environment, ethics, organizational viability and legal considerations. The business of Protective Coatings will be reviewed in these areas and recommendations will be given to help the business in their efforts to be socially responsible. A1. Environmental Considerations and Recommendations Protective Coatings is a small independently owned business involved with applying protective coatings for a large variety of businesses whose applications reach into the industrial, private and public sectors. It is necessary for Protective Coatings to integrate environmental concerns into their business’s economic plan in order to...

Words: 2063 - Pages: 9

Premium Essay

Social Responsibility

...RUNNING HEAD: SOCIAL RESPONSIBILITY OF BUSINESS Social Responsibility of Business MGM365-1003B-11: The Legal and Ethical Environment of Business Professor Carolyn James September 21, 2010 Social Responsibility of Business The moral philosophies an individual believes generally influence how they judge certain situations or differentiate between what can be viewed as ethical and what can be viewed as unethical behavior. The different approaches that one may take to make moral judgments are based on the philosophical dimensions of idealism and relativism. Idealism is when individuals make judgments with public welfare in mind while relativism is when people reject universal norms when making judgments. Idealists believe that individuals should act in accordance to moral principles. Strongly idealistic people believe situations should always conclude with desirable consequences and that harming people should be avoided. On the other hand, highly relativistic people reject universal rules or laws and believe there are no moral absolutes and that the individual, situation, time, and place create the moral action (Cuizon, 2009). As once stated by Supreme Court Justice Potter Stewart "There is a big difference between what we have the right to do and what is right (Hitt, 2008)." Moral and legal behavior is not always identical but in some instances there are parallels that may be drawn that cause confusion between legal and moral acts (Sufrin, 1983). The belief......

Words: 722 - Pages: 3

Premium Essay

Social Responsibility

...Company Q: Social Responsibility Social responsibility is critical to an organization’s future. An organization should focus on having a positive image and reduce any negative impacts on stakeholders. A socially responsible company will maintain a good reputation with all of their stakeholders. Social responsibility follows several guidelines; ensuring profitability, maintains a legal structure, abides by ethical standards, and engages in philanthropy. Company Q does not engage in a very positive social responsibility. The company had two of their grocery stores located in areas with high crime rates. Because of this, they eventually had to close down both of the stores, resulting in a decrease in profits and disappointed loyal customers in the area. Company Q also lost out on profits when they decided to put a limited amount of their new healthy and organic items on the shelves. Although the new items were high margin, they did not benefit the company because there was only a limited amount being offered to customers. As far as philanthropy, Company Q does not provide donations to the local food bank in order to avoid possible fraud or theft from their employees, causing them to lose out on a good public image. If fraud or theft occurs in the company, it goes against the legal structure that the company is required to have. Based on the fact that the company is worried about legal issues which prevent them from making donations, it is clear that the company lacks......

Words: 632 - Pages: 3

Premium Essay

Social Responsibility

...Being Socially Responsible means that people and organisations must behave ethically and with sensitivity toward social, cultural, economic and environmental issues. Striving for social responsibility helps individuals, organisations and governments have a positive impact on development, business and society with a positive contribution to bottom-line results. Individual Social Responsibility (ISR) to achieve Corporate Social Responsibility (CSP) ISP may appear to be a new concept in relation to CSP, but it is a concept as old as The Golden Rule — Do unto others as you would have them do unto you. ISR expands on this by promoting a proactive stance towards positively influencing and affecting the people and environments outside your immediate circle. ISR is at the roots of CSR, because a corporate comprises of individuals and hence determines the social responsibility culture it creates. This is the intermingled relationship between CSR and ISR. Individuals are becoming more socially responsible and, in response to this Corporations and Companies need to become more socially responsible to meet consumer demand. The International Organisation for Standardisation (ISO) states: “In the wake of increasing globalisation, we have become increasingly conscious not only of what we buy, but also how the goods and services we buy have been produced. Environmentally harmful production, child labor, dangerous working environments and other inhumane conditions are examples of issues......

Words: 1190 - Pages: 5

Free Essay

Social Responsibility

...Social Responsibility Review of Company X When reviewing Company X’s business plans I noticed they are lacking in community loyalty and can see room for improvement when it comes to social responsibility. Company currently has an attitude of what’s in it for me? Or in this case what’s in it for Company X? They haven’t thought of their social responsibility to the local community. The first area I will address is products that are being offered and ideas on how to work with the community. The concern here is the company is only worried about the small amount of profit being made selling these products. Not the customer satisfaction that comes from carrying health conscience foods. The next thing that I think is very important to change would be to rethink donating day old food. This is very concerning that Company X can’t take a little extra time to donate day old food and give back to the company is unacceptable. They need to give back as much as possible to the local community that gives them business. Finally I would like to explore the idea of reopening the stores in the high crime areas with a plan to involve the local neighbors and try to show them our support. Company X’s decision to close these stores was a move to only better the company and hurt is community by decreasing employment. There have been multiple requests for the last few years from customers who would like to see health conscience and organic products to be sold in the stores. Company X has stocked a...

Words: 649 - Pages: 3

Premium Essay

Social Responsibility

...Social Responsibility Views on Corporate Social Responsibility Abstract This dissertation examines R. Edward Freeman and Milton Freidman perspectives surrounding corporate social responsibility by summarizing their respective articles titled: “Stakeholder Theory and The Corporate Objective Revisited” and “The Social Responsibility of Business is to Increase its Profits”. By examining their articles, I will provide a personal opinion of which of their economic models should be the leading model when it comes to business and corporate social responsibility. Summary of Articles Author R. Edward Freeman’s article “Stakeholder Theory and The Corporate Objective Revisited,” emphasized a response to a piece put out by Sundaram and Inkpen titled “The Corporate Objective Revisited” by clarifying misconceptions about stakeholder theory and concluding that truth and freedom are best served by seeing business and ethics as connected (Freeman, Wicks, & Parmar, 2004). Freeman supports the above statement by providing the following three main critiques: 1) the mischaracterization of stakeholder theory; 2) the primacy of creating value for stakeholders, and; 3) the real issues of economic and political freedom (Freeman, Wicks, & Parmar, 2004). In response to social responsibility, Freeman clarifies that stakeholder theory claims that no matter what the ultimate mission of the corporations or any form of business activity, managers and owners must take into account the......

Words: 984 - Pages: 4

Premium Essay

Social Responsibility

...Social Responsibility What is Social Responsibility? Social responsibility is the obligation of an organization’s management to an organization’s management to make decisions and take actions that will enhance the welfare and interests of the society in which it operates. Social responsibility and the issues it comprises are always changing. During the early 1970s, emphasis in socially responsible firms was on anti-poverty issues. In the late 1970s, focus was on human rights and social injustice. In the 1990s, the social responsibility issues changed again and the focus has been on environmental protection, drug problems and social injustice. Being sensitive to the things around them and performing ethically is what a socially responsible body does. How Can an Individual Be Socially Responsible? An individual can be socially responsible by engaging in activities that are geared towards the improvements of the community where he or she is residing. It can be simple as showing an interest towards what’s happening in the community, as well as being an active participate in solving local problems and concerns. Often times being socially responsible can be done in little ways such as avoiding harmful acts or doing things that will benefit other people. Some individuals choose to get involved in recycling projects, which helps the environments as a whole. Some individuals choose to make monetary donations to local churches, shelters, schools or hospitals. Another......

Words: 1004 - Pages: 5