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Six Sigma in Human Resource Management

In: Business and Management

Submitted By rajesha
Words 4897
Pages 20
Title: Importance of Six Sigma in Human Resource Management

ABSTRACT

Implementing six sigma methodology in HR functions raises the questions like how can HR be measured?’, ‘How can you apply 3.4 defects per million opportunity rule to HR when no organization would have a million employees?’ There is a high expectation from customers for every organization. To meet this expectation it has become imperative on the part of every department to perform to the best of its potential. The HR cannot afford to be an exception. Hence HR cannot afford to keep off from using Six Sigma tools and techniques to improve the processes of its own department. Why should the HR professional care what Six Sigma is or how it can be applied in the HR function? This paper illustrates the importance of six sigma methodology in Human Resource management. Interacting with few Black Belt experts who are working on six sigma projects in various companies, this paper also illustrate on 5 C’s factors such as change, communication, captain, consideration and choosing project which plays a vital role in successful implementation of six sigma methodologies in HR functions.

Key words: Six Sigma, Human Resource Management, 5 C’s.

INTRODUCTION

Perfection is an endless dream. Man’s quest for flawless performance in all his work is taking him to the pursuit of constant improvement. Defects are dangerous, they have consequences much worse than earlier they use to. So, modern times have compelled the business world to explore the ways to improve their processes and works to ensure as defect-free as possible, their end products and services. This exploration led them to the discovery of many methods to improve the quality of their work. Six Sigma is one such revolutionary concept that has transformed the manufacturing industry in the quality and excellence aspect. It changed the paradigm of…...

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