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Service Process Management

In: Business and Management

Submitted By linephew
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Week 2: Assignment Lillie Nephew
Service Process Management The workplace that I work at is a federal grant program, with about three hundred employees. The problem that we are experiencing is lack of communication with the employees from the administration department that the whole program is suffering and causing a decrease in production. Today companies are trying to make the most of every dollar to increase their competitive edge. Even a small decrease in overhead costs or increase in productivity can make big difference. Because our grant is allocated and ear mark based on our annual performance, there has to be a proposal management organization plan in place. If the Operations Consulting Process and the five Ps of production are not applied (Chase. 2008. p. 379 - 383), there is no doubt that going into fiscal 2014, the market will be different. Sequestration and continuing resolutions will take their toll on the federal budget, resulting in less procurement. The net result is that competition for the remaining government dollars will be stiller as companies’ battle for market share. Because we want the company to succeed, someone needs to step up and take the lead. Since organizations are ultimately shaped by human behavior, effective task management depends upon organizing workers into the most economically and strategically beneficial model. Relationships among staff often have an immense impact on how efficient an organization is in meeting its mission. Squabbles, rivalries, and territory claims can be very disruptive to operations. Although human nature a lone can create these conflicts, organizational structure consulting seeks to understand how current decision-making pathways may actually facilitate such…...

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