Free Essay

Rwt1 Business Research Report

In: Business and Management

Submitted By jtkat46
Words 2078
Pages 9
Business Research Report
Mobile Devices for Field Service

Assessment Code: RWT1

Table of Contents
Executive Summary 3
Introduction 4
Research Findings 4
Recommendations 7
Conclusion 7
References 8

Executive Summary

The purpose of this report is to investigate the possibilities of using mobile technologies for the company’s field service personnel and how this would affect the business in three main areas. In particular we want to investigate the use of mobile tablets to improve the efficiency of the field service call. Can our existing process be improved upon? We want to investigate the use of mobile tablets to improve the accuracy and effectiveness of each repair. Because sometimes a field technician may be required to make multiple trips to a customer location to finish a repair we want to see if these multiple trips can be minimized. Finally, we want to investigate how, if adopted, the use of mobile tablets will facilitate the lowering of day to day operational expenses. The following report outlines those findings.

Introduction As partner in the Home and Office Computer repair business that utilizes after-sales support contracts from major PC vendors I have been tasked with investigating the use of mobile technologies for field service. Specifically the use of mobile technology with tablet pc’s that the firm can take advantage of and how this technology would best serve the technician in the field. It is expected that tablet pc mobile technology will improve the field service in three primary areas.
First, we are looking to improve efficiency and lower the mean time to repair. This means that the company would like to get to the repair job quicker, make the repair in a timelier manner and therefore be able to schedule more repairs during the work day. How can we use mobile technology to do this?
Second, how can the mobile technology actually improve accuracy and reliability in field repairs at the home or office? Because, computers and their peripherals can be extremely complicated the company wants to give the technician the tools possible to correctly make repairs on the first trip thereby reducing second and third trips caused by technician error. How can mobile tablet technology help with this issue?
And lastly, how can mobile technology help save money through lower support costs? Can inventory and personnel be better managed? Will the use of tablets in the field be beneficial to the bottom line?
Research Findings
From extensive research, using a variety of relevant and credible resources, there are three issues that should be considered:
1) The use of mobile tablets to improve the efficiency of the field service call
2) The use of mobile tablets to improve the accuracy and effectiveness of each repair
3) The use of mobile tablets to lower the cost of operational expenses

Efficiency of the field service repair call
The importance of field service and the efficiency in limiting downtime is of utmost importance. That would be defined as the time between the requests was made for a service call and the successful completion of that service (Leveraging technology to improve field service, 2002). Major retailer service providers have had much success with providing their field service personnel with mobile devices (Telecommunications, 2007). Technicians can use their mobile device to access the latest schedule of repairs. They can log their hours as they are making trip to the home or office of a client. Mobile computing along with mobile printing devices can cut the time required to fill out invoices, receipts, or work orders. The use of the mobile devices built-in global positioning system (GPS) can also greatly increase the efficiency of each service call. Tracking of the service personnel can be achieved. The field service technician will know that they are being watched and monitored and that will help keep them on the job all the time. Since GPS uses maps and direction providers, the technician will know exactly how to locate a customer location. There will be no excuse of taking extra time to search for a location or taking the wrong route. GPS will tell technicians the optimum route and with voice alert features, there is no possibility of making a routing mistake. With current GPS technology, technicians can be alerted to any diversions or traffic issues with the route, which again adds to the efficiency. The most important benefit is that when shorter routes are utilized it not only improves efficiency of service but also saves on costs (ZSL Inc., GPS Vehicle Tracking 2012). Analysis: The competiveness of the field service repair business requires that efficiency in the service call is of the utmost importance. Without mobile technology that efficiency cannot be achieved. The current mobile technologies will give the company an advantage in this area,

Improve the accuracy and effectiveness of each repair
Because of the inherent complexity of computer and computer peripheral repair we want to give the technician the means to make the repairs on the first trip thereby reducing second and third trips caused by technician error or lack of proper information that could be found in a service manual. By using a mobile tablet, the technician can have at his fingertips the necessary information to make the right decision when making a repair. This would include things like ordering the correct part if necessary or verify proper measurements such as voltages or signals. Spare parts inventories should always be up to date. And if the part is not available at the local inventory than cross checks to other inventories can be made.
Not only will the information be accurate but also easily and quickly accessible.
A lack of information can result in longer service times and possibly a second service visit — which can translate into longer periods of downtime for customers (Motorola, 2007). With mobilization, the problem is dealt with immediately and while you’re in the middle of it. No more need for excessive return trips if the problem is fixed right the first time. Field service technicians become more efficient because they have instant access to information and can update records from the field. If they need to update and upload some data, maybe to obtain accurate part numbers or other technical information they can enter that information on their mobile devices. They don’t have to report back to the service desk at the main office to recall and record new updates.
The field service technicians can simply request any additional pertinent info needed for the repair from the office or can just link to it from their mobile devices. They don’t need to wait to do such tasks until they return to office.
Wireless connectivity allows continuous data synchronization (Process Engineering, 2009). As long as the wireless network is available via public or private Wi-Fi or a carrier’s 3G/4G network the technician will have up to the minute access to the most accurate technical details.
Tablets such as the iPad 2 come with front- and rear- facing cameras which, with the help of an app, make barcode scanning possible in the field (thesmartvan, 2011). This could be of potential benefit when attempting to describe a particular problem for technical support escalation.
Analysis: Customer satisfaction is a number one priority. Getting a job done right the first time with only one visit will achieve this. Mobile technology utilizing tablets will provide the mechanism to a timely and accurate repair.

Lower the cost of operational expenses
By increasing the productivity of the field service technician this will in turn enable the field technician to make more repairs in a day. As the rate of repairs per day increases so will the ability for the company to absorb more service contracts. The increased level of customer satisfaction due to the increased efficiency and accuracy of our service technicians will also lead to more service contracts. With these new contracts and the ability to arrive at a site with a quicker response time can also lead to the emphasis on premium contracts whereas the customer will pay a premium price for higher grade service-level agreements with minimal response time requirements for example.
The company will lower costs with mobile technology by better utilizing the field technician (SAP, 2011). Utilizing the GPS functions, field service technicians can view the current day’s service calls on a map. With access to all needed information, the field technician can efficiently and effectively plan their day and fix issues immediately on the spot. That will minimizes the number of required field service visits, leading to lower service costs.
The more frequent the new mobile devices are used the more easily the return on investment is realized. As the new devices are used, work orders can be closed out in the field. The field technician can record labor time, materials, and expenses upon each job completion. The billing process and cycle can begin even before technician returns to the home office (Oracle, 2012)
Analysis: Efficiency, accuracy and customer satisfaction are all lofty goals. But while achieving those goals the company wants to increase market share while limiting costs and gaining profit. After the initial investment of capital for the new hardware as well and any software costs, the return on the investment should be realized shortly with increased service contract sales and lower operational costs.

Recommendations Recommendation 1: Adopt the strategy to incorporate mobile technology into the company’s field service business. The current process of utilizing paper tickets invoices and receipts is outdated and in efficient. The current support system for parts ordering and technical support is slow, inaccurate and antiquated. Mobile technology positions the company to be much more competitive in this competitive field.
Recommendation 2: Utilize tablets with mobile capability as the device of choice for the field service technicians. These devices have all the capabilities including Wi-Fi or 3g/4g support for wireless connectivity, GPS for tracking and directions, large screens for the ability to view technical documentation, cameras for additional technical support, and the ability to run software for web-browsing and connectivity to the home office data base.
Recommendation 3: Lastly, hire a consultant on a short-term basis to integrate the company database with the new mobile devices. This may require upgrades to the existing software to make it mobile compatible as well as install pertinent software on the mobile devices so that the integration is seamless. In addition, the consultant will provide user training at both the mobile and database levels.

Conclusion

The objective of this study was to explore the possibilities of introducing mobile tablet technology into the company’s computer field service repair business. We explored how the use of mobile technology can be utilized to help the business in three areas. First, that mobile technology utilizing tablet devices can improve the efficiency of the technician in the field. Second, that the use of mobile technologies can improve the accuracy and effectiveness of the repair at a customer site. And lastly, we looked at how the use of this technology in the field can ultimately lead to lower operational costs.
This report recommends that the company adopt mobile technology for use in the field as well as purchase the necessary tablet hardware for each field technician and also provide funding for the use of a short-term consultant to kick-off the migration for the mobile strategy. The end-results will be extremely beneficial to the company’s long term competitiveness in the field service industry. References

ZSL, Inc., GPS Vehicle Tracking (2012)
Retrieved from http://www.fieldpower.com/mobile-field-service-software/GPS-Vehicle-Tracking.aspx

Agnihothri, S. (n.d). Leveraging technology to improve field service. vol. 13, no. 1 (2002), p. 47-68
Vascellaro J. Telecommunications; What's a Cellphone For? Businesses are finding all sorts of new uses for mobile devices. [serial online]. n.d.;(Mar 26, 2007), p. R.5
Motorola, Transforming field service operations: Drive costs down and service levels up with mobility (2007)
Retrieved from http://www.motorola.com/web/Business/_Documents/White%20Paper/_Static%20files/Content_Targeting/FIELDSVC_WP_Motorola.pdf

WIRELESS: Empowering mobile workers
Anonymous. Process Engineering (Nov/Dec 2009): 42.

http://thesmartvan.com/blog/2011/03/04/5988/ipad-for-field-service-4-reasons-to-outfit-your-teams-now/
Sara Suddes March 4, 2011

SAP. Empower Field Service Engineers to Achieve Service Excellence. 2011.
Retrieved from www.sap.com/mobile

Oracle. Mobile Field Service. 2012.
Retrieved from http://www.oracle.com/us/products/applications/ebusiness/service/051364.html…...

Similar Documents

Premium Essay

Business Research Report

...Business Research Report Establish New Market Presented to: Board of Directors for The Technology Training Academy Date: February 4, 2012 Table of Contents Executive Summary……………………………………………………………………………….3 Introduction………………………………………………………………………………………..4 Research Findings…………………………………………………………………………………5 Finding #1……………………………………………………………………………...5 - 6 Finding #2…………………………………………………………………………………5 Finding #3…………………………………………………………………………………6 Recommendation………………………………………………………………………………….7 Conclusion………………………………………………………………………………………...7 References……………………………………………………………………………………..8 - 9 Executive Summary The Technology Training Academy is a fast track hands on educational facility. The focus is on short term programs where the student obtains hands on training in a classroom and lab environment. The classes are taught by instructors with a minimum of three years in field experience, who understand the operation of the business to which they teach. The mission statement for The Technology Training Academy: To educate and produce employable graduates within their chosen field of study allowing them an effective fast track to their career of choice. As such, the end result requires The Technology Training Academy to include in the training, assistance with their job search and their obtaining a position with a business......

Words: 2833 - Pages: 12

Premium Essay

Business Research Report

...Business Research Report Sam Ebbie Contents 1.0 Introduction 3 2.0 Literature Review 3 3.0 Research Methods 5 4.0 Finding and Analysis 5 5.0 Conclusion 9 6.0 Recommendation 9 7.0 References 10 Introduction After speaking with a number of University of Glamorgan students, it was decided that the research would be centered around the problems owners were experiencing with their iphones. The problems according to the secondary research explored, include signal strength, battery life and a number of other issues (BBC, 2010). It was decided to choose this as the research topic due to the fact that Apple have become the predominant mobile phone provider since releasing the iphone in 2007. Apple currently boast a 44.9 percent share of the market. Additionally a number of articles were published talking about the problems that iphone users were experiencing with their phones. It is important to discover whether the same problems reported by those in the articles were also being faced by the students with iphones at the University of Glamorgan.  The main aim of the research is to evaluate the University of Glamorgan students overall levels of satisfaction of owning and using an Apple iphone.   Four objectives to achieve in the research were outlined. Firstly it is important to identify what other handsets students considered purchasing at the time of buying their iphone, to reveal Apple’s main competitors. Secondly......

Words: 1972 - Pages: 8

Free Essay

Rwt1 Business Report

...Business Research Report Impact of FASB on Company A Presented to: CEO of Company A Assessment Code: RWT1 Table of Contents Executive Summary 3 Introduction 4 Research Findings 4 FASB History 4 Public Corporation Requirements (GAAP) 5 Investor Impact 6 Recommendations 7 Conclusion 8 References 9 Executive Summary The purpose of this report is to research the accounting and reporting standards of the Financial Accounting Standards Board (FASB) and report the impact FASB may have on our company. The following research explains the history and purpose of FASB, the accountability requirements on public corporations, the effectiveness of FASB in setting standards in order to improve financial reporting in the public sector, and finally, the impact on and satisfaction of the investment community in regards to FASB’s imposed standards. The Financial Accounting Standards Board (FASB) was established in 1973 and has been the designated organization in the private sector for establishing standards of financial accounting in governing the preparation of financial reports by nongovernmental entities. These standards, which are enforced by the authority of the Securities and Exchange Commission (SEC) and the American Institute of Certified Public Accountants, are important to the efficient functioning of the economy. It is in the best interest of a capital market that investors and potential investors have complete and reliable information provided them so......

Words: 2406 - Pages: 10

Premium Essay

Rwt1 Business Ethics

...Business Ethics and Efficiency RWT1 Table of Contents Executive Summary 3 Subject and Purpose 3 Introduction 5 Discussion 5 Ethics and Economic Efficiency 6 Organization Goodwill and Competitive Advantage 7 Risk Management and Credit Facility 9 Recommendation 9 Conclusion 10 References 12 Executive Summary Due to increased globalization and competition in industry, organizations are facing tough challenges in the keeping their business operations sustainable and ethical so that they continue to grow and develop in a successful manner. When we talk about driving the organization towards success it is not any different from steering a car or vehicle in the right direction towards the required destination. That is why roadmaps and directions are developed and changed constantly so that the organizations and management are able to keep their business current and follow the latest trends and requirements as demanded by the external environmental factors that are constantly changing. It is extremely important that on its way to growth and improvement, the organizational management must look out for any new developments like technological advancement, globalization, new regulations, and laws or policies with regards to their business industry in order to maintain the performance and reputation of the business. On their way towards growth many leaders and management often ignore and forget the importance of business ethics and......

Words: 3461 - Pages: 14

Premium Essay

Business Research Report

...Business Research Report Online Marketing Plan for "Talking Cookbook" Presented to: Executive Teams Assessment Code: RWT1 Student Name: Cathy Everett Student ID: 000267052 Date: August 24, 2013 Mentor Name: Janie Chromcak   Table of Contents Executive Summary 3 Introduction 3 Research Findings 3 Advantages and Disadvantages 4 Online Impact on Sales 4 Requirements for a Successful Campaign 5 Recommendations 6 Conclusion 6 References 7 Executive Summary The purpose of this report is to provide research and recommendations for the company to decide if expanding into the online market is beneficial. The company already has a very large customer base in all stores and is well respected within the communities that it currently operates. This report will show that while there are some disadvantages to starting an online campaign, the advantages overshadow them by having a big impact on sales with minimal requirements from the company itself. Introduction Currently, the company is only offering "Talking Cookbook" in retail stores. Business is good and the company wishes to continue selling them in retail stores. In addition, the company has recently decided to expand into the online sales business. This report has been created to help the executive team and board of directors determine if the advantages of an online marketing campaign will outweigh the potential disadvantages in using the internet and worldwide web to increase the customer base and......

Words: 1879 - Pages: 8

Premium Essay

Wgu Rwt1 Business Research Report Benefits of an Ehr

...Business Research Report Benefits of an Electronic Health Record Assessment Code: RWT1 Student Name: Student ID: Date: Mentor Name: Table of Contents Executive Summary 3 Introduction 5 Research Findings 5 Opportunity for Financial Incentives 5 Improved Quality of Patient Care 6 Increased Productivity and Efficiency 7 Recommendations 8 Conclusion 9 References 11 Executive Summary The benefits of successfully implementing an electronic health record are both vital to the future of our business as well as rewarding. The purpose of this report is to clearly demonstrate the need for implementation of an electronic health record and provide explanation of the benefits available to us with successful implementation. . The three main benefits I will be presenting research on are the financial benefits of an electronic health record, the ability to provide better quality patient care and the opportunity to increase productivity and efficiency through implementing an electronic health record. There are significant financial incentives for implementing an electronic health record and meeting Medicare and Medicaid’s requirements for meaningful use. Eligible providers can earn up to $44,000 through the Medicare EHR Incentive Program and up to $63,750 through the Medicaid EHR Incentive Program. There are three stages involved in meeting meaningful use the first stage consists of data capture and sharing, the second involves advanced......

Words: 3353 - Pages: 14

Premium Essay

Business Research Team Report

...Acquisition of Beats Research problem and purpose In recent years, industries worldwide have experienced slow growth consequently the effects of the economic crisis and recession. Buying habits and consumer behavior have become more conservative, plagued by uncertainty brought about by market instability. In an effort to stabilize the market and gain a competitive edge, Apple has acquired Beats Electronics. Shinal (2014), “Apple's acquisition of Beats Electronics gives the technology giant a small but much-needed product refresh in both hardware and software” The support of Beat’s audio gear design and online music services is what Apple has in mind. The integration of technologies is accompanied with a mixture of ideas, concepts and business approaches. Business executives and managers from both companies will face a common management dilemma in the acquisition of Beats Electronics. Research questions are relevant to the success of Apple Corporation’s move toward revolutionizing the music and technology industry. Furthermore, to answer the management dilemma: How can the organization successfully market technology within the music industry? The development of relevant questions for information gathering is paramount for business success. Significance, scope, magnitude, and feasibility of finding a solution to the issue, opportunity, or problem It is important that Apple find a solution to its stagnant growth so that sales will increase and the business can......

Words: 1825 - Pages: 8

Premium Essay

Rwt1 Business Report

...Business Research Report OS of Champions Assessment Code: RWT1 Student Name: Date: May 18, 2014 Table of Contents Executive Summary 3 Introduction 4 Research Findings 5 Apple IOS 5  Pro’s and Con’s 5  Ease of use 6  Versatility 6  Security 6  Analysis 6 Android OS 6  Pro’s and Con’s 6  Ease of use 7  Versatility 7  Security 7  Analysis 8 Microsoft Windows OS 8  Pro’s and Con’s 8  Ease of use 9  Versatility 9  Security 9  Analysis 9 Recommendations 11 Conclusion 12 References 13 Executive Summary As we prepare to arm our Sales Managers with a devise that will not only keep us competitive in the market, but give us a technological advantage over our competitors. Allowing them to: • Present sales pitch to the customer • Analyze sales performance • Track Sales in real time • Manage Sales Force • Manage Accounts • Conduct training • Keep our data secure • Order equipment direct to the market We must decide which OS best fits our needs. We have researched in depth the three leading operating systems on the market. Apple IOS, Android Jelly Bean, and Microsoft Windows 8.1. While each operating system had great advantages and disadvantages we found the following to be true: Microsoft Windows 8.1 is the clear winner. I recommend we provide each Sales Manager with a phone and tablet computer running the Windows 8.1 operating system by Microsoft. It will give them everything......

Words: 4102 - Pages: 17

Premium Essay

Rwt1 Research Paper

...Business Research Report New product line recommendations Table of Contents Executive Summary 3 Introduction 4 Research Findings 4 Finding Number 1 4 Finding Number 2 5 Finding Number 3 5 Recommendations 5 Conclusion 6 References 7 Executive Summary The company has recently decided to expand its product line to include a product that is a deviation from our traditional offerings. The expansion presents two potential outcomes. Outcome one has a potential for profit, incremental growth, and additional market share for the company. Outcome two has a potential for financial loss, reputation or brand damage and reduced market share. We have analyzed our current assets, liabilities, revenues, operational expenses, and credit history in order to make realistic and informed decisions about the expansion. In addition, a clear understanding of the company’s current capabilities in regards to financing, marketing and production had to be ascertained in order to develop and recommend a course of action. The research and analysis that was conducted was showing a clear need for the new product line in the desired market and the financial portion of the analysis showed that the potential gains of venturing into the new product line outweigh the risk to the company’s finances and brand. The recommendation to proceed will be cautious but aggressive and in two phases. Phase one will involve small-scale implementation of all needed infrastructure for the new......

Words: 2167 - Pages: 9

Premium Essay

Business Research Report Proposal

...BUSINESS RESEARCH REPORT PROPOSAL Student’s Name University Affiliation Business Research Report Introduction After a great talk with the Holmes Institute students, we decided that our research will be based around the various problems that owners were getting from their iPhones.The various issues obtained from research include; battery life and strength of the signal. Due to the obvious truth that apple have dominated the whole market in mobile phones since it was released in 2007, we decided that this will be our topic of research. According to recent research 44.9% of the mobile phone market is owned by the Apple. It should be noted that several additional articles were actually published that were addressing the various problems which were being experienced by the Apple users. It should be fascinated if we investigate whether the same number of problems was also facing the students in the Holmes Institute. The research proposal will be founded and be discussed in details and in systematic order. The background information will discuss the literature review of the proposal in depth hence establishing the relationship that can be found in the research work. The problems and the objectives will also be discussed to form the basis for the real discussion. The mechanism and the techniques of the research and data collections will also be discussed in the report. Finally the report findings and conclusion will be drawn to finalize the research work. Background......

Words: 2575 - Pages: 11

Premium Essay

Rwt1 Report

...Business Research Report MOVING TO ONLINE MARKETING Presented to: Management Assessment Code: RWT1 Student Name: Michella Dresselhuys Student ID: 000174834 Date: 08/12/2010 Mentor Name: Lindsey Wicks Table of Contents Table of Contents 2 Table of Contents 2 Table of Contents 2 Table of Contents 2 Table of Contents 2 Table of Contents 2 Table of Contents 2 Advantages & Disadvantages of Online Marketing 5 Increase in Internet Usage & Sales 6 Online Marketing Tools Available 7 References 11 EXECUTIVE SUMMARY This report reviews some issues that should be considered when marketing a business online and presents recommendations to start marketing online. The Advantages and Disadvantages of Marketing Online There are several pros and cons to marketing a business online and each one should be considered. Costs can be lower with online advertising but this does not mean that marketing online altogether is going to be low cost. Online marketing allows for a more global reach and this gives us the potential for new customers and an increase in sales. Many customers have concerns about shopping online because of security but disadvantages like these can be overcome with extra security tools that are offered online. There are many more advantages than disadvantages and many of the disadvantages can be fixed. The Increase in Internet Usage and Sales Statistics show that overtime the amount of people using the internet has increase and the...

Words: 3620 - Pages: 15

Premium Essay

Wgu-Rwt1 Compensation Report

...Business Research Report Compensation Strategy Presented to: Assessment Code: RWT1 Table of Contents Executive Summary 3 Introduction 4 Research Findings 4 Finding Number 1 4 Finding Number 2 5 Finding Number 3 5 Recommendations 6 Conclusion 7 References 8 Executive Summary This report provides an analysis and evaluation of three different compensation strategies for potential implementation into our firm. Performance based, skill based, and piece rate pay plans are defined and analyzed. The focus of the topics included in the analysis includes employee retention, recruitment, morale, and productivity The performance based compensation considered is individual and team based bonus programs. This seems to be the most common form of incentive based compensation and has shown to be effective in many cases. This is also a relatively easy strategy to implement. Skill based pay is a strategy that puts emphasis on developing employees into skilled workers, as well as recruiting skilled workers. Employees are paid based on their skills rather than on the job that they fill. Its goal is to garner a quality producing team. This strategy is a bit more difficult to enact as the technical skills required in our industry are ever changing. Piece rate pay is a pay structure that offers a set amount of compensation per item produced. It has been shown to dramatically increase production while......

Words: 2147 - Pages: 9

Premium Essay

Business Research Report

...Business Research Report #2 Kimberly Pace BUSI 1033 Introduction to Business, 7-Nov-15, Lisa Allen Yorkville University Business Research Report #2 As part of my Business Research Report I have chosen the following companies: The Second Cup Ltd. And DAVIDs Tea Inc. Throughout the course, there has been so much discussion regarding coffee that I thought I would delve into the coffee and tea world a little deeper. Davids Tea first opened in 2008, in Toronto by David Segal and Herschel Segal. David was a tea loving entrepreneur and his cousin Herschel a Canadian Retail Pioneer and founder of Le Chateau. The two are passionate about tea and opened a tea company because they felt that tea brings people together. It is healthy and delicious and is the second most popular drink second only to water. Davids tea carries over 150 types of teas, including exclusive blends, limited edition seasonal collections, and exotic teas from around the globe. David’s teas have unique names such as the sweet blends named Read My Lips or Red Velvet Cake that tastes like red velvet cake. They carry premium green teas such as Sencha Ashikubo or Dragonwell. They also sell tea accessories to assist you in making the best cup of tea possible (The Davids Tea Experience, 2015). The company now has 136 tea shop locations across Canada and 25 in the United States, offering the public 5.1 million shares in June of 2015 for $19 U.S. per share (Davids Tea debuts, 2015).......

Words: 1946 - Pages: 8

Free Essay

Businesss Research Rwt1

...Business Research Report Implementation of Three Technological Advances Assessment Code: RWT1 Student Name: Student ID: Date: March 10, 2014 Mentor Name: Table of Contents Executive Summary 3 Introduction 4 Research Findings 5 Social Media (Foursquare and Twitter) 5 iPad Tablet 7 Square Reader 8 Recommendations 9 Conclusion 10 References 11 Executive Summary The purpose of this report is to investigate the possibilities of an instant increase in customer traffic and expediency in payment with our rollout of food trucks. As a competitor in the mobile food industry that caters to people on the move who do not have the time for a sit down meal, we have to focus on two specifics aside from a desirable food product: awareness for the customer to know where our trucks are going to be and keeping the line in constant motion. Within this report, I have included three different technological advances that have become widely used in the last five years that should be implemented to advance our organization to the forefront of the canteen business. All three advances are around five years in age, but have made dramatic progressions in their usefulness and purpose over the course of their existence. With everyone on the go, the need to have access to information in almost real time is paramount in this age. Social media plays......

Words: 2981 - Pages: 12

Free Essay

Business Research Individual Report

...Detailed Assignment Information: Assignment 2 Module title | Starting and Developing a New Venture | Assessment title | Assignment 2: | Submission details | You are required to submit your work in Microsoft Word format using the Business School’s ‘Assignment Submission’ procedure. Make sure that you include your enrolment number on the submission:Note: All submissions should be made electronically via TurnitinBy submitting your work in this fashion you are agreeing to abide by the University’s regulations on plagiarism. | Final submission date | 11.59pm on 6h May 2012 | Work will be marked out of | 100 | Absolute value of work | 60% | Critically appraise the following statement: ‘Launching a SME need not be regarded as a futile activity in nationally poor economic conditions’ The essay should be no longer than 2,500 words Students will be encouraged to fully research the assignment topic with extra reward being given to students who look to additional sources of information outside the key text and lecture notes to produce the report. Learning Outcomes and Assessment Criteria This piece of assessed work relates to learning outcome 2 of this module. Assessment Criteria The following criteria will be used to determine the extent to which the candidate has met the learning outcome of this assignment. The ability to * Demonstrate a critical understanding of the material introduced throughout the module * Critically evaluate......

Words: 527 - Pages: 3