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Rr Itsp Assignment

In: Computers and Technology

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Shahzeb Khan 2/7/16
IFSM 301 6382 Foundations of Information Systems Management (2162)

Rusty Rims ITSP Part 1 Assignment

1. Business Statement: RR is a regional transportation and distribution company in operation for over 60 years. The company serves major cities in the Mid-Atlantic region. They are headquartered in Wilmington, Delaware and have a staff of 400 employees including truck drivers. There are 6 distribution terminals(Philadelphia PA, Baltimore MD, New York City, Washington DC, Newark NJ and Wilmington DE)for consolidating freight,and 100 delivery vehicles including 20 tractor/semi-trailer units, 40 box trucks and 40 panel vans. The company operates in a highly competitive business environment. Current revenue is about $39 million a year with profit running at 4%.

2. Business Strategic Objectives:

* Support Delivery: Support makes up all of the break-fix activity of the IT operations. It is the most fundamental and, in many respects, the most important activity the IT organization engages in. Support includes the help desk and monitoring organizations but also aspects of technical operations, such as system administration, database administration, development, and business process analysts. All aspects of the IT organization provide some level of support back to the business. Support delivery is critical not because it is strategic but because it is the foundation from which everything else is built. Put in simpler terms, if you are in the CEO's office and her personal computer is broken, what do you expect you will be discussing with her when you meet: supply chain strategy, or why her PC has been down for the past four hours? Support is the function that all IT organizations are engaged in regardless of size. In some IT organizations, support is all they are engaged in. Support delivery involves several management decisions…...

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