Premium Essay

Raleigh - Rosse

In: Business and Management

Submitted By stoneashhi
Words 1828
Pages 8
Raleigh and Rosse (R&R) is a retailer of luxury goods such as clothing, handbags, accessories, footwear, jewelry, fragrances, and watches, etc. R&R had a total of 38 stores in USA as of 2009. R&R has established a good reputation for its extraordinary customer service since 1920. Beginning in 1992, R&R began to use the firm’s “Ownership Culture” program. The heart of the Ownership Culture was SPH (Sale-Per-Hours), the system to measure sales performance such as weekly sales, weekly revenues, and a customer satisfaction metric. In 2002, the company was named one of the “Top 100 Employers to work for” by Fortune magazine. Between 1995 and 2007, R&R grew by more than 225%. However, in the economic downturn of 2008 and 2009, this had a big impact on R&R, which revenues declined tremendously. Moreover, in 2007, Linda Watkins became the CEO of R&R. And later on in 2010, R&R sales associated filed a class action lawsuit under the Federal Fair Labor Standards Act (FLSA). Thus, Linda not only has to deal with the lawsuit but also has to build up the company’s image and reputation.
(Simons, 2011)

1. What is the cause of the problems described in the case? How serious are these problems? How would you quantify the potential financial risk to R&R.

The SPH program was the cause of the problems because it put a lot of pressure on store managers and sales. Even though this program stimulated the store managers and sales to work hard in order to be the one who sold the most multiple-item purchases in a given day, it made them stressful. In addition, the rewards program could help to motivate the employees to pay more attention to their jobs. According to Simon, “Repeated honorees were recognized as “client All Stars”; they received their frame photo hung above the customer service desk and additional discounts on clothing”. However, it…...

Similar Documents

Free Essay

North Carolina

...North Carolina Chante Oates 1st Period Table of Contents Page 1 – Title Page 2 – Table of Contents Page 3 – Counties: Alamance County Page 4 – Counties: Durham County Page 5 – Counties: Nash County Page 6 – Counties: Guilford County Page 7 – Counties: Lee County Page 8 - Famous people: Fantasia Barrino Page 9 – Famous people: J. Cole Page 10 – Famous people: James K. Polk Page 11 – Famous people: Sandra Bullock Page 12 – Famous people: Michael Jordan Page 13 – Cities: Raleigh Page 14 – Cities: Durham Page 15 – Cities: Winston-Salem Page 16 – Cities: Greensboro Page 17 – Cities: Charlotte Page 18 – Event that happen(s) in North Carolina: The first Flight Page 19 - Event that happen(s) in North Carolina: Dogwood Festival Page 20 - Event that happen(s) in North Carolina: NC State Fair Page 21 - Event that happen(s) in North Carolina: American Civil War Page 22 – Event that happen(s) in North Carolina: The Revolutionary War Page 23 - Bibliography Counties 1. Alamance The county seat is Graham. It was created in 1849. The origin was Orange County. The Battle of Alamance was made from the local Native American word “blue clay” found in the Great Alamance Creek. Paramount Theater serves as a dramatic presentation for the community. The population since 2009 is 130,800. The square mile area is 435 sq mi. The smallest town in Alamance County is a population of 357. Counties 2. Durham The county seat is Durham. It was created in......

Words: 2076 - Pages: 9

Premium Essay

Business Plan

...Executive Summary SoulSpace aims to be the premier spa/salon in the Raleigh, NC area. Through a unique combination of offered services and products, they will quickly gain market share. SoulSpace will provide customers with a relaxing, rejuvenating atmosphere where all of their mind and body needs can be met. The business will be set up as a partnership with Steve Long, Debby Long, and Linda Hill-Chinn owning equal portions of the operation. Products and Services SoulSpace offers a wide variety of mind and body healing services and products. The salon aspect of the business will provide both males and females with any type of hair styling services. The spa business is devoted to providing holistic methods of massage, body work, and energy work. This is all done in a relaxing, serene setting. Location SoulSpace has chosen Raleigh, NC as their city for the business venture. Raleigh has consistently over the last few years been voted the best place to work and live in the USA, frequently making the top five and ten lists of Forbes, Money, and Inc. magazines. Raleigh has one of the most educated populations that loosely correlates to earning potential, or at least indicates a higher average household income. Additionally, the downtown area has undergone a recent renovation that has attracted a lot of new businesses as well as become a hot urban area. Competitive Edge SoulSpace's competitive edge is their unique combination of services, location, and customer-centric......

Words: 9051 - Pages: 37

Free Essay

Preparedness of Raleigh Durham International Airport for a Terrorist Attack

...Preparedness of Raleigh Durham International Airport for a Terrorist Attack Daniel Hammer American Military University Spring 2011 Abstract This research paper will address the current security policies at Raleigh-Durham International Airport in Raleigh, North Carolina. The current security policies will be scrutinized and see if they are capable in deterring a terrorist attack. They will be compared and a number of fields, such as usefulness, cost effectiveness, and to foreign nations airport security policies, as well as other airports in America. Finally, the airport security policies will be checked for weak points and flaws that terrorists may utilize for an attack. Introduction to the Study America’s airports are a gateway in and out of the nation. Unfortunately, they are also a focus of terrorist attack. America’s airports have security measures in place to deter and stop terrorist attack, but are actually capable in doing so? Specifically, is Raleigh-Durham International Airport capable of withstanding a terrorist attack? How effective are the security measures in stopping a terrorist attack? Is the cost of the security measures reasonable? Are the security measures violating American rights? And, How effective are the security compared to both foreign nations, and to pre 9/11? These are the questions that will be addressed in this case study. Purpose of this......

Words: 3336 - Pages: 14

Premium Essay

Male Salon Business Plan Paper

...masculine atmosphere at a great value. We maintain a friendly encouraging environment that encourages idea exchange and collaboration. Situation Analysis This marketing plan begins with an analysis of the current market situation facing Male Salon. This includes an assessment of the company, customers, competitors and the external market environment. This information will be summarized with a S.W.O.T. (strengths, weakness, opportunities, and threats) analysis. Company Analysis Male Salon is located in Raleigh, North Carolina. Raleigh, North Carolina has an estimated population of 423,179 citizens in 2012. Raleigh is located within Wake County which has an estimated population of 952,151 citizens in 2012. Raleigh is part of a metropolitan area that includes Cary with a total estimated population of 1,188,564 citizens. Raleigh is also a part of the Raleigh-Durham-Chapel Hill triangle metropolitan area with an estimated 1,998,808 citizens all within a close proximity ( Male Salon will focus on the growing male grooming demand current experienced in major metropolitan areas. The salon will cater to middle to older businessmen who are both single and married. The clinic will not provide service for women. The salon will have 6 full time female stylists, 2 nail technicians, 1 esthetician, 1 massage therapist and 1 salon manager. Company and......

Words: 2486 - Pages: 10

Premium Essay

Banking Report ( Competitive Conditions Among the Major Portuguese Banks)

...rapidly its repressed banking system with deregulation, the opening of borders, the granting of new banking licenses, and privatisation. In a more integrated banking system, one would expect a higher level of competition. This paper reports an empirical assessment of the competitive condition among the major Portuguese banks. Using Rosse-Panzar methodology H-statistic for are reported for the panel data of 17 banks for the period 2007-2012. Introduction Following entry into the European Community (EC) in 1986, Portugal’s’ entry into the EC in 1986 transformed the then depressed banking system, a combination of deregulation, opening of new borders, new banking licenses, and privatisation. This paper reports an empirical assessment of the competitive condition among the major Portuguese banks. Using Rosse-Panzar methodology The present paper is structured as follows. Section 2, an historic perspective of Portuguese banking is summarized briefly. In Section 3, the sample of banks with data on inputs and outputs is presented. The sample retained for the study covers more than ninety percent of the industry. In Section 4, Rosse-Panzar methodology used to evaluate competitive condition is reviewed. Portuguese banks The backbone of today’s Portuguese banking system is relatively new, up until 1975 Portuguese banks were nationalised. Under the military coup governed by Conselho da Revolucao) The 1976 Constitution of the Portuguese Republic......

Words: 1678 - Pages: 7

Premium Essay

Raleigh Case

...4353 OCTOBER 10, 2011 ROBERT SIMONS MICHAEL MAHONEY Raleigh & Rosse: Measures to Motivate Exceptional Service Grasping the iconic “golden horseshoe” door handle, CEO Linda Watkins strode into Raleigh & Rosse’s Palm Springs, California, store and surveyed the sales floor. Ambient lighting was subdued while hidden halogen ceiling lamps artfully spotlighted merchandise and signage. Display cases made from polished exotic woods projected visual warmth and sophistication. A harpist played Mozart crisply in the background. It was just over a week into January 2010, and the store, swept clean of holiday decorations, had bright spring colors on display. Watkins noticed many sales associates engaged with customers, but foot traffic was below expectations for a Saturday afternoon. Her cellphone rang. “Linda, I got your voicemail. Raleigh & Rosse is being sued by its sales associates in a class action lawsuit?” asked Brian Rosse. He could barely contain his anger. Watkins moved to a quiet corner of the sales floor. “Sorry, Brian. R&R was served notice late Friday,” she said. “Looks like it’s a rehash of the ‘working off the clock’ charges that we dealt with last year. Logan [R&R’s general counsel] isn’t too worried about the merits.” “But think about the negative publicity, the damage to our brand and image!” “We’ve already engaged our PR agency to work on communications strategy. This is not great news, Brian, but I’m determined to find a way to manage it. Why don’t we discuss......

Words: 5250 - Pages: 21

Premium Essay

Raleigh and Rosse

...Also in 2007, Linda Watkins was hired as CEO and as one of the first officer in R&R that is not family related. R&R currently have a lawsuit due to its performance management system, the Sales per Hour (SPH). Case Problem: What can Watkins do to the current performance management system as part of the corporate culture, in order to prevent another lawsuit and recover from the current economic downturn? Facts & Considerations: • R&R Ownership Culture The Ownership Culture is the core culture and success of R&R to its famed customer service where the employees especially the sales person are given accountability to its customers. • The Sales per Hour (SPH) Program The SPH is the main driving force of the Ownership Culture where incentive programs are part of its reward system. Alternative Courses of Actions: Alternative 1: Status Quo or Continue with the Current HRM Process Watkins will continue with its current process, culture and performance management system. Pros: R&R will maintain its harmonious operations and will recover once the recession is over. Cons: The current system may once again produce lawsuits towards the company Elicited behavior might impact the company negatively amongst its employees Alternative 2: Improve the SPH program as per state laws Watkins will improve the current SPH program as per minimum requirement of the state law. Pros: Watkins will prevent future lawsuits related to the SPH program The......

Words: 551 - Pages: 3

Free Essay

Railegh and Rosse

...Raleigh – Rosse Case Summary Raleigh and Rosse is a luxury goods retailer which sells goods such as clothing, jewelry, handbags etc. R&R is reputable company with 38 stores nationwide and is known for its exceptional customer service and strong customer loyalty. The company was very successful and was even named one of the “Top 100 Employers to Work For” by Fortune magazine. The company started an “Ownership Culture” program which began in 1992 which uses a Sale per Hours system which measures the sales performance of employees in weekly sales, weekly revenues, and a customer satisfaction metric. The program was intended to create a more entrepreneurial and accountable working culture. In this program, R&R hired sales associates from college and focused on training them. Despite its success, the recession had a negative impact on R&R and resulted in declined revenues. Furthermore, in 2010, sales associates from R&R filed a lawsuit against R&R under the Federal Fair Labor Standards Act. R&R is faced with bad reputation due to the lawsuits and accusations of forcing employees to work overtime which resulted in a negative brand image and hurt revenues. The Sales per Hour program placed a lot of pressure on the sales associates leading to a more competitive work environment and forced the employees to work longer hours off the clock. R&R forced its employees to take customer satisfaction to extremes by running personal errands and doing personal favors for their......

Words: 354 - Pages: 2

Free Essay

English Gcse

...particularly emotional because it plays a stark contrast to the lives the two of them live now and the surroundings they are in, making them miss home even more. As well as this, the colour’s red, white and blue represent the Union Flag, enforcing the idea of home on to the characters and the reader. Talking about home with each other also offers Trotter and Osborne a form of escapism from the war, which also makes this passage particularly emotional. Another way that Sherriff makes this passage poignant and key is by touching on how Raleigh is coming to terms with how Stanhope has become a changed man during the war. At home, Raleigh viewed Stanhope as his hero but now he does not feel this way. Sherriff shows this by using the stage directions ‘with lowered head’ when Raleigh answers to Trotters’ question, “uncanny, wasn’t it Raleigh?” with regards to how Stanhope didn’t seem to know who Trotter was. This stage direction clearly suggests that Raleigh is very sad when he hears Trotter say this making us think that he is upset to finally realize and come to terms with the fact that Stanhope has become a completely different man to who he knew at school. This feeling of realisation is a very poignant moment in the play....

Words: 293 - Pages: 2

Premium Essay


...Dracula 1931 Directed by: Tod Browning and Karl Freund Writing Credits: Bram Stoker, Hamilton Deane, John L Balderston, Garrett Fort, Louis Bromfield, Tod Browning, Max Cohen, Dudley Murphy, Louis Stevens Producers: E.M. Asher, Tod Browing, Carl Laemmle Jr Cinematographer: Karl Freund Film Editing: Milton Carruth Art Direction: Charles D. Hall Production Management: John Hoffman, Herman Rosse Second Unit Director or Assistant Director: Scott R. Beal, Herman Schlom Sound Department: C. Roy Hunter, Jack Bolger, Jack Foley, William Hedgcock Art Department: John Hoffman, Charles A. Logue, Herman Rosse Camera and Electrical Department: Frank H. Booth, Joseph Brotherton, Roman Freulich, King D. Gray Script Supervisor: Cast: Count Dracula………Bela Lugosi Mina………………...Helen Chandler John Harker…………David Manners Renfield……………..Dwight Frye Van Helsing…………Edward Van Sloan Doctor Seward………Herbert Bunston Lucy…………………Frances Dade Maid…………………Joan Standing Martin……………….Charles K. Gerrard Innkeeper’s Daugher..Anna Bakacs Coach Passenger………..Nicholas Bela Innkeepers Wife………..Barbara Bozoky Harbormaster…………...Tod Browning Maid……………………Moon Carroll Dracula’s Wife…………Geraldine Dvorak Small Scientist………….John George Flower Girl……………..Anita Harder Coach Passenger……….Carla Laemmle Coach Passenger………Donald Murphy Surgeon……………….Wyndham Standing Dracula’s Wife………..Cornelia Thaw Dracula’s Wife………..Dorothy Tree Grace-English Nurse….Josephine......

Words: 2008 - Pages: 9

Premium Essay

Raleigh & Roses

...UNIVERSITI UTARA MALAYSIA SCHOOL OF ACCOUNTANCY COLLEGE OF BUSINESS BKAM3033 ADVANCED MANAGEMENT ACCOUNTING GROUP PROJECT Area of study : HUMAN RESOURCES MANAGEMENT Issue : Understanding The Subtleties Of Workers’ Qualifications Foundation survey, executives reported that the current disconnection between the skills fostered by education and those they actually need will represent a very considerable obstacle in the coming years. Part 1: Basic questions 1. What is your sex? Male Female 2. What is your status? Single Married Divorced 3. What is your age range? < 17 18 – 25 26 – 33 34 – 41 42 – 49 50 – 57 58 – 65 4. How long have you been working at Yayasan Sakti? < 1 year 2 – 4 years 5 – 7 years > 8 years 5. How many hours per week do you work on average? < 10 11 – 20 21 – 30 31 – 40 41 – 50 > 50 6. By which method do you earn wages? Hourly Monthly Others: _________________________ 7. What is your education background? SPM Matric/ STPM Degree Others Part 2 1. Do you face difficulties applying the skills fostered during your studies to your actual working environment? Yes ......

Words: 512 - Pages: 3

Premium Essay

Equity vs Expectancy Theory

...motivation and describe how people will adjust themselves (motivation) when they perceive their efforts may obtain outcomes that are consistent with their expectations. The assumption is that people calculate costs and benefits in determining course of action (Stecher & Rosse, 2007).  In both instances, we are dealing with individuals being motivated when they perceive their efforts will lead to the reward they expect; such as money or recognition. In both cases, we look at the valence of rewards- if employees do not perceive their efforts will pay off (effort –reward relationship), they will be less inclined to alter their behavior. However, the equity theory goes on to evaluate the outcome-to-input ratio comparison process and the cognitive and behavioral mechanisms to restore perceptions of equity (Stecher & Rosse, 2007).  It also looks at ways to reduce inequity by such means as employees changing their inputs to a level that matches their outcomes and attempting to change their outcomes to a level that matches their inputs. There is evidence that supports the theory's prediction that people respond to inequity by reducing work effort or increase effort to match the outcome (Stecher & Rosse, 2007). Strengths and Weaknesses Equity Theory The strengths of equity theory were directly related to the concept of sensitivity. The personal judgments of the workers directly assessed the equitable nature of their relationships in the work environment,......

Words: 1700 - Pages: 7

Premium Essay

Raleigh & Rosse Case Study

...    Human Resources Management Prof. Rita Campos e Cunha CASE STUDY: TEAM MEMBERS: ANA MARTA GAMAS #2792 JOÃO TIAGO GALHOFO #2773 JOÃO MIGUEL MATOS #2617   1)   What   is   the   cause   of   the   problems   described   in   the   case?   How   serious   are   these   problems?     The  case  study  bring  us  Raleigh  &  Rosse,  one  of  the  greatest  retailers  of  luxury  goods,   including   clothing,   accessories,   shoes,   and   fragrances   in   the   US.   Born   in   New   York   in   1903,  it  soon  became  a  family  business  heating  his  fasted  development  in  the  90s  by   taking  advantage  of  the  increased  entry  of  European  luxury  houses  in  the  US  market.   In  2002  was  retail  leader  and  perceived  has  a  reference  in  the  industry  when  it  came  to   sales  service.  Plus,  it  was  even  referred  as  one  of  the  “Top  100  Employers  to  Work  For”   by   Fortune   magazine.   R&R’s   customer   service   was   the   envy   of   the   industry   in   terms   of   their  quality  and  personalized ......

Words: 1592 - Pages: 7

Free Essay

Pad 505 Assignment

...Part I: The Operating Budget for the City of Raleigh PAD505 April 27, 2016 Introduction The city government in Raleigh North Carolina is made up of a number of different departments. These include the Budget and Management Services, City Clerk, City Manager, Development Services, Finance, Fire, Hosing and Neighborhoods, Parks, Recreation and Cultural Resources, Public Affairs, and others that help maintain the city and surrounding areas throughout the year. With all of these departments you will see a multitude of goals and missions. However, by taking a look at the city council of the city it is clear to see that sustainability is a huge goal for the city. In December 2009 the city council reaffirmed its mission statement to include sustainability. “We are a 21st Century city of innovation focusing on environmental, cultural, and economic sustainability, we welcome growth and diversity through policies and programs that will protect, presser and enhance Raleigh’s existing neighborhoods, natural amenities, rich history, and cultural and human resources for future generations.” (Raleigh's Commitment,) The goal of the city is to be able to work with the universities, colleges, citizens and regional partners to promote emerging technologies, create new jobs and cultivate local businesses and entrepreneurs. These goals can be seen when looking at things like the large Research Triangle Park that provides numerous jobs, and learning opportunities for residents. To obtain......

Words: 1579 - Pages: 7

Premium Essay

Officer Selection Process

...Selected groups of the most qualified are selected from the pool and are then subject to extensive testing. The testing varies slightly based on the department but it’s usually a combination of several tests. The recruits are then official police officers assuming they pass the tests. The test which most recruits part take in includes: personal interviews, criminal record checks, background investigations, driving record checks, medical exams, psychological evaluations, drug tests, written aptitude tests, physical agility tests, polygraph exams, and voice stress analyzers. Ideally, the best results on these tests lead to better outcomes when the hiring process begins. The Raleigh Police Department in particular exercises the hiring process in several phases. The first step in order to apply for the Raleigh Police Department is to present and application along with civil conduct information and a driving record. The recruiters then analyze the applications and select the most qualified for interviews and further testing. Once the appointments are made with the applicants, they are then subject to reading comprehension and physical abilities testing. The applicants which pass these tests with sufficient scores must then take part in pre-employment tests. The pre-employment test includes Initial interview, polygraph exam, written aptitude test, and finally a background investigation. Throughout the testing process for the applicants, the recruiters have the responsibility to......

Words: 1383 - Pages: 6