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Quality Control and Tqm

In: Business and Management

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Abstract Number: 002-0075
COMPARISON

OF

TQM

AND

ISO

9000

EFFECTS

IN

COMPANY

PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES
SECOND

WORLD

CONFERENCE

ON

POM

AND

15TH

ANNUAL

CONFERENCE, CANCUN, MEXICO, APRIL 30 - MAY 3, 2004.

AUTHORS:
Micaela Martínez-Costa
University of Murcia, Spain mili@um.es Facultad de Economía y Empresa, Campus de Espinardo 30100, Murcia
Phone: +34968367801 Fax: + 34 968 367537

Angel R. Martínez- Lorente
Polytechnic University of Cartagena, Spain angel.martinez@upct.es Facultad de Ciencias de la Empresa, Paseo Alfonso XIII, 50, 30203, Cartagena
Phone: +34968325618 Fax: +34968327008

POM

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COMPARISON OF TQM AND ISO 9000 EFFECTS IN COMPANY
PERFORMANCE: AN EMPIRICAL STUDY IN SPANISH COMPANIES
ABSTRACT
The effect of Total Quality Management (TQM) and ISO 9000 on performance has been extensively analysed by researchers, but this sort of research has usually been developed in separated cells. However, there are few articles analysing the effect of both systems within the same sample of companies. Our paper analyses both the effect of a TQM system and the
ISO 9000 implementation in company performance. A structured questionnaire using the
Flynn et al. (1994) scale for measuring TQM has been used to get the data. A postal survey to nearly 3000 industrial Spanish companies with more than 100 employees was sent. This questionnaire was answered by 713 quality managers. The results show a positive relationship between TQM application and hard and soft results while only an improvement in hard results after the ISO 9000 implementation has been found.
1. INTRODUCTION
Over the last two decades quality management has been an important research topic as it can be seen by the important number of publications in…...

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