Premium Essay

Organization Development and Change

In: Business and Management

Submitted By ZarKyiMin
Words 2463
Pages 10
1.0 Introduction According to Beckhard, “OD is an effort planned, organization-wide, and managed from the top to increase organization effectiveness and health through planned interventions in the organization’s “processes,” using behavioral science knowledge.” (Cummings & Worley, 2008). In other words, it is a systemwide application and transfer of behavioral science knowledge to the planned development, improvement, and reinforcement of the strategies, structures, and processes that lead to organization effectiveness. Organizational Development theories can be differentiated into two main categories: Change process theory i.e. How does change take place? and Implementation Theory i.e. How can change strategies be put into practice?
Change process theory helps the managers to learn how organizations improve and change. According to Lewin, there are three distinct and vital stages of change. The first one is ‘unfreezing’, a reduction in the strength of old values, attitudes or behaviors. The second one is ‘moving’, a process of change in thoughts, feeling, behavior or all three, that is in some way more liberating or more productive. And the last one is ‘refreezing’, the stabilization of change at a new stage of equilibrium. Without refreezing it is easy to backslide into the old ways. Implementation theory concerned with how specific intervention strategies are designed and carried out. “An intervention is a set of sequenced and planned actions or events intended to help the organization increase its effectiveness.” (Cummings & Worley, 2008). Interventions are aimed at helping the group become better able to use its own resources to identify and solve interpersonal problems and devise more effective ways of working. There are four types of interventions namely Human Process Interventions, Technostructural Interventions, Human Resources Management…...

Similar Documents

Premium Essay

Preparing Organizations for Strategic Change

...Preparing Organizations for Strategic Change The following assignment options provide the opportunity for you to identify how a health care process might be updated, streamlined, or implemented in a health care organization. Select and complete one of the following assignments: Option 1: Microsoft® PowerPoint® Presentation Option 2: Brochure Option 3: Video Presentation Option 1: Microsoft® PowerPoint® Presentation Use the organization, process, and audience you selected in Week Two from the following lists to complete this assignment option: • Health care processes to be updated, streamlined, or implemented o Electronic medical records o Communicating new policies and procedures o Creating work schedules o Community plan for emergency preparedness o New human resources system o A process of your choice, approved by the instructor • Organization in which the process will be updated, streamlined, or implemented: o Long-term care o Emergency management o Health management o An organization of your choice, approved by the instructor Prepare a 15- to 20-slide Microsoft® PowerPoint® presentation, including title and reference slides, on this health care process. Address the following points in your presentation: • How this health care communication process might be updated, streamlined, or implemented • What team structures, functions, goals, obstacles, and communication will be used in the selected process • How to integrate......

Words: 893 - Pages: 4

Premium Essay

Change in Organization

...Organizational Change Wanda Martin Change in Organization April 19, 2010 Organizational Change Organizational change can be a difficult process. When change is implemented incorrectly, resistance can be encountered. Kurt Lewin’s theory provides three stages to change. “It is important that members of the affected work force understand the reasons for change and participate in the design of new approaches” (Borkowski & Maxwell, EdD, 2005, Resistance to Change, p. 385). he first stage in the model is Unfreezing. The moving stage consists of implementing new skills, reorganization, and dismal of resisters (Implementing Organizational Change, 2010). Participation is important in this stage.he new behaviors taught in this stage will create equilibrium in the next stage. The final stage in the change model is refreezing. Kurt Lewin’s theory of change would have decreased conflicts encountered in this change. One conflict the bookshop encountered was; the employees were not given a precise reason for the change. The employees were told that finances were a problem and also the management structure was not working for the company. Change in an organization is an ongoing process. When implemented correctly, change can be rewarding to the organization and employees. Unfreezing, moving, and refreezing will help decrease resistance to change. There will always be some type resistance met with change. Determining the reason for resistance is important.......

Words: 311 - Pages: 2

Premium Essay

Leading and Managing Change in Organizations

...Leading and managing change in organizations: Importance of human resource capacity building Term Paper (Individual Assignment) MCP 2135 – Leading and Managing Change in Organizations MBA in Human Resource Management Semester II – 2010/2012 Course Director : Prof. Sudatta Ranasinghe Professor of Management Name of the Student : Gamini Hettiarachchi Student Registration No. : 110046980 Date Submitted :16.05.2011 Word Count : 1662 words, 5 single side A4 pages Leading and managing change in organizations: Importance of human resource capacity building Term Paper (Individual Assignment) Abstract This term paper addresses human resource capacity building as a strategic instrument in leading and managing change in organizations. After describing the process and the basic steps in leading and managing change, the article has taken an effort to identify the role of leaders and the managers to derive a conceptual frame of reference to develop arguments in strategic importance of human resource capacity building in the process of leading and managing change in organization. To meet the challenges, negative as well as positive, HR capacity building is needed in most of the steps and stages in the process of leading and managing change in organizations. Further, developing human capacities has highlighted as one of the major roles and core functionalities of leaders and managers. Viewing human resources as human capital and beyond, the term paper argues that......

Words: 2464 - Pages: 10

Premium Essay

Organization & Planned Change

...Organizational Development and Planned Changed Lashawnda Norris Everest University Online MAN 5285 Organizational Development and Change Dr. Jimmie Flores Organizational Development and Planned Change Organizational development is a set of planned-change techniques or interventions designed to improve organization effectiveness and employee well-being (Balzac, 2011). According to Worren, et al. (1999) stated: “change management is clearly broader than OD in that it includes a wide range of intervention strategies that may enhance human performance directly or indirectly, including process consultation, work restructuring, strategic HRM planning, and the design or development of information technology (IT) solutions (e.g., user interface design) A crucial feature of change management is that it is seen as only one component of a larger organizational change effort, the other components being strategy, business processes, and technology”. In many organizations, organizational development is primarily concerned with managing change in such a way that knowledge and skills are transferred to build the organization’s ability to achieve goals and solve problems (Cummings, et al., 2009). Worren & Ruddle (1999) states: “Organizational development places specific emphasis on the human resources and organizational culture functions. Talent must be attracted, retained and shepherded in order to achieve long-term success in an information economy.......

Words: 1249 - Pages: 5

Free Essay

Organization Development and Change

...BASIC ELEMENT FOR SUCCESS: BASIC ELEMENT FOR SUCCESS Prepared by Thomas Zachariah, Master Trainer -BICS Academy A GAME WITH ENGLISH ALPHABETS Slide 2: A= 1 B= 2 C= 3 D= 4 E= 5 F= 6 G= 7 H= 8 I= 9 J= 10 K= 11 L= 12 M= 13 N= 14 O= 15 P= 16 Q= 17 R= 18 S= 19 T= 20 U= 21 V= 22 W= 23 X= 24 Y= 25 Z= 26 Prepared by Thomas Zachariah, Master Trainer -BICS Academy Put the ordinal values to the alphabets Slide 3: 3+15+14+6+9+4+5+14+3+5=75% So confidence will do a lot for your success but it is not the only thing for it! Prepared by Thomas Zachariah, Master Trainer -BICS Academy CONFIDENCE Slide 4: 7+21+9+4+1+14+3+5=64% See it plays a big role in success but it is still less than CONFIDENCE! Prepared by Thomas Zachariah, Master Trainer -BICS Academy G U I D A N C E Slide 5: 8+1+18+4+23+15+18+11=98% !!! Nearly 100% !!! But still 2% is lacking! .Let’s see other essential features for success, then. Prepared by Thomas Zachariah, Master Trainer -BICS Academy H A R D W O R K Slide 6: 11+14+15+23+5+4+7+5= 84% So important in your life but…? It is not the only thing to for a winning life, isn’t it? Prepared by Thomas Zachariah, Master Trainer -BICS Academy KNOWLEDGE Slide 7: 12+21+3+11=47% Indeed, it is a below average feature to contribute for success but many rely on it ! Prepared by Thomas Zachariah, Master Trainer -BICS Academy LUCK Slide 8: 16+15+23+5+18=77% Power can be anything in life, but it too is not the aspect to gain success. Then… what?......

Words: 396 - Pages: 2

Premium Essay

Managing Organization Change

...some details have been changed for legal reasons. Home Health-care is a non-for-profit organization that focuses on family members in need of assistance with health-care, education awareness and daycare assistance. The services are provided through two of their subsidiaries, Mom‟s Daycare and Healthy For You. Home Health-care who owns and operates both organization functions as a corporate office. Home Health-care has identified a need for both its subsidiaries, Mom‟s Daycare and Healthy for You to consolidate their operations and mission. The goal is to release Home Health-care of total financial obligation in the existing structure of these two affiliates; while fostering the affiliates into an organization that may thrive. Both subsidiaries were in the decline stage of their business. Due to the change of the economy and society, patient flow and customers were declining resulting in a loss of revenue. Because of the decline, Home Health-care has been obligated to cover lost earnings and payroll. The goal is to enhance the existing two affiliate‟s structure into an organization that will achieve both vision and mission, enhance productivity efficiency, and becoming fiscally responsible. The Administrative and Resource Development Consolidation will consist of the reorganization of the board of directors, management and administrative offices both entities, starting with an interim organization. Mom‟s Daycare and Healthy for You board members were asked to vote on, and......

Words: 1236 - Pages: 5

Premium Essay

Organization Development

...GROUP 1 THEORIES AND APPROACHES OF ORGANIZATIONAL DEVELOPMENT Classical Organizational Theory Four Principles: 1. Organization exists for economic reasons and to achieve productivity goal. 2. Scientific analysis will devise and orchestrate methods for production. 3. Specialization and strategic deployment of labor will maximize production. 4. Both employees and the organization act in accordance with rational economic principles. Bureaucracy Fundamentally the exercise of control on the basis of knowledge Division of Labor - each position has its own set of responsibilities Traditional Organizational Hierarchy - represents a top down organizational structure. Delegation of authority - work is distributed to a defined responsible participant. Span of Control- neutralizes workforce delegation in equal basis. Humanistic Organization Theory The theory of organizational humanism emphasizes the use of intrinsic motivation to grow personnel qualifications, thereby increasing the economic efficiency of an organization. This theory stresses the need to formulate management goals, which incorporate humanistic values.  Open System Theory This theory drives a constant feedback cycle of lessons learned to drive continuous improvement efforts. - Open system is also known as constant volume system and flow system -  A system which continuously interacts with its environment or surroundings. The interaction can take the form of information, energy, or material......

Words: 4305 - Pages: 18

Premium Essay

Organization Change

... HRM/310 McDonald’s Plans to Change U.S. Structure, by Bob Cramer Article Summary McDonald’s Corporation has been going through a series of underperformances over the past three years, mostly marred by unwarranted restaurant outlays and menu changes. This has resulted in a slump in its market share as customers walk away from the fast food giant, often mentioning dissatisfaction in their experiences at their outlets. The company’s management credits this to poor service delivery and the institution of menus that are irrelevant to their target market’s needs. With this observation, the company has taken it upon itself to institute a number of changes to the organization structure it has in the US. This will be done by altering its management layers, which should resultantly place it at a better position to respond to its customer tastes and trends. In order to achieve this, the McDonald’s is dividing its 22 regions across the state into four zones: Central, Northeast, South and West, from its previous three: Central, East and West. This is in a bid to have each region systemized around its local preferences. In another move to target a similar notion, the company has granted its executive across the 22 regions autonomy in their decision-making and menu structures to suit their individual consumer tastes in their respective managerial areas. This decision was followed by an explanation mail from its US president Mike Andres to the corporate staff and franchises stating, “The......

Words: 1531 - Pages: 7

Premium Essay

It and Organization Development

... INFORMATION TECHNOLOGY AND ORGANIZATION DEVELOPMENT Abstract Over the years information technology (IT), has increasingly become an important factor and fundamental to support organizational processes and development. When one hears the terms Information Technology and Organizational Development, one may think of two different completely opposite entities and industries. However, there are many theories that recognize information technology (IT) as a critical infrastructure in many organizations and also developing as an effective contributor to organizational performance. In this paper, I will determine if there’s an association between the two industries as it relates to organization development efforts of an organization. I will also determine the effects information technology has on organization development. Introduction Information Technology What is Information Technology? According to Dictionary.com, Information Technology (IT) is “the development, implementation, and maintenance of computer hardware and software systems to organize and communicate information electronically.” It is referred to as anything that relates to computing technology, such as networking, hardware, software, the Internet and etc. It is very obvious that we live in a technology driven world. Information technology (IT) is recognized as a critical infrastructure in many organizations. IT is also emerging as an effective contributor to organizational performance. It is often argued that......

Words: 2715 - Pages: 11

Premium Essay

Organization Development

...process-based structure to adapt to environmental changes, thus increasing the current customer's satisfaction and enhance employees’ involvement. By using the Integrated Strategic Change model, it will allow the management to have a clearer view of implementing the strategic change plan by assessing, understanding and aligning its current capabilities to the market conditions. To decrease the high turnover rate, High Involvement Organization (HIOs) can be implemented to motivate employees’ involvement in the organization. Knowledge Management system (KM System) will also improve on the organization’s knowledge through a common communication platform which encourages constant improvement and knowledge sharing. 1. Introduction 2.1. Templeton Hardware, Australia’s prime hardware chain, acquired two successful family-owned businesses, The Great Outdoors and Lodestone Landscapes. Subsequently being renamed as Templeton Caravans and Templeton Landscape Solutions. The reason for this two acquisition was to reinforce its position as the top retailer of everything outdoors. However the absence of sales was unanticipated therefore in this report we would define the problems, generate solutions and provide the best recommendation to turn around Templeton’s business. 2. Current and Desired State (Appendix 1) 3.2. Currently Templeton Hardware utilizes mechanistic design and implements it throughout the organization. However the result is......

Words: 3978 - Pages: 16

Free Essay

Organization Development

...person, and whether the information is known or unknown by others in the team. I find it interesting because it is a simple and useful tool for understanding and training self-awareness, personal development, improving communications, interpersonal relationships, group dynamics, team development and intergroup relationships. In productivity interventions, Ishikawa Diagram or Fishbone Diagram is the topic that I found to be noteworthy. Through this diagram, you are able to think about possible causes and reasons leading to an effect or a problem and then find solution for preventing those problems. In the Ishikawa Diagram, you need to sketch it and indicate the needed causes, work the main and side causes out, check the completeness, weight the main and side causes in terms of meaning & influence, check the selected causes for rightness and then the team discusses about the solution. Strategy Maps is the remarkable topic under Strategy Interventions because it describes the logic of the strategy, clearly showing the objectives for the critical internal processes that create value and the intangible assets required to support them. Furthermore, it shows how the multiple measures on a properly constructed balanced scorecard provide the instrumentation for a single strategy. Organizations can formulate and communicate their strategies with an integrated system of approximately two to three dozen measurements that identify the cause-and-effect relationships among the critical......

Words: 291 - Pages: 2

Premium Essay

Organization Change Plan Iii

...Organizational Change Plan III Christian Malone HCS/587-Creating Change within Organizations February 12, 2011 Dr. Margaret Walker Organizational Change Plan III Employees may be one of the hardest stakeholders to agree to change. “Employees resist because they believe the management is mishandling the process” (Bert Spector, 2010, p.). The individuals suffering from the unfair scheduling are ready for this change. They have expressed their unhappiness, and have even limited their availability, making it difficult to have enough staff on hand. By repeatedly emphasizing the importance of employee cooperation and fair scheduling, individuals will believe in the system, and continue to become better so business can remain successful. A work schedule is made to benefit the needs of the business first, and the employee second. A flexible employee allows the company to make schedule changes at the last minute or even pull a double shift if a co-worker calls out. The employees that are not flexible make it difficult to make a schedule to benefit the needs of the business, and he or she is not able to work extra hours. A rotating schedule is the solution to an unfair work schedule. One option a manger has is a rotating schedule, and this will allow each individual to work his or her promised hours. By doing this, he or she does not have to work the same days each week, gives the individual more time to spend with the family or just attend to their personal needs. The......

Words: 1563 - Pages: 7

Premium Essay

Organization Development

...employee within the organization or as an external consultant. Internal consultants are the members of the organization and may be located in the human resource department. They perform the OD role exclusively and combine it with other tasks such as compensation practices, training or employee relations. The internal consultants have a variety of clients that includes both line and staff departments. External consultants are not the members of the organization. They typically work for a consulting firm or are self-employed. External practitioners are generally hired to provide a particular expertise that is unavailable internally to bring a different and potentially more objective perspective into the organization development process, or to signal shifts in power. Internal consultants have an advantage over external consultants because they have ready access to and relationship with the client, know the culture of the organization and have insight about the root cause of the problem. Apart from this, internal consultant have vast amount of information, reports and direct observations. External consultants, however, have the advantage of being able to select the clients they want to work with according to their own criteria. The contracting phase is less formal for internal consultants and there is less worry about expenses, but there is less choice about whether to complete the assignment. During the diagnosis process, internal consultants already know most organization......

Words: 2759 - Pages: 12

Free Essay

Organization Development

...rural isolation, create more transparency for farmers, and improve their productivity and incomes. [edit]Corporate philanthropy ITC e-choupal creatively leverages information technology to set up a meta-market in favour of India's small and poor farmers, who would otherwise continue to operate and transact in 'un-evolved' markets. As of July 2010, services through 6500 Echoupal across 10 states, reach more than 4 million farmers in about 40,000 villages. Free access to Internet is also opening windows of rural India to the world at large. ITC e-choupal is now being regarded as a reliable delivery mechanism for resource development initiatives. Its potential is being tested through pilot projects in healthcare, educational services, water management and cattle health management with the help of several service providers including non-governmental organizations. Classmate notebooks were launched with the initiative of contributing 1 rupee towards the education of poor children,from every four notebooks it sold. Classmate, has launched a programme called Classmate Ideas for India challenge. The programme would be a part of the company's centenary initiative.[3] The nation-wide programme would invite ideas of the youth, who have the potential to transform India. Classmate Ideas for India challenge plans to reach out to 25 lakh students across 30 cities, 500 schools and 200 colleges across the country.[4] [edit]Forbes ranking ITC features on the Forbes Global 2000......

Words: 3040 - Pages: 13

Premium Essay

Organization Development

...ORGANIZATIONAL DEVELOPMENT RESEARCH Organizational Development and Change Park University November 2011 TABLE OF CONTENTS Page INTRODUCTION 3 BODY 3 Anticipating the Need to Change, Problem and Area for Improvement 3 Impact of Organization’s Culture 4 Client and Practitioner Considerations 5 Diagnostic Process and Data Collection 6 Overcoming Resistance to Change 7 Institutionalization Action Plan and Timeline 9 Action Plans, Strategies, and Techniques 9 Specific Intervention Analysis 10 CONCLUSION 11 REFERENCES 12 INTRODUCTION The 366th Dental Clinic is located within the Medical Group located at Mountain Home Air Force Base in Mountain Home Idaho. Lead by a fearless commander, the dental clinic main mission is to “achieve oral health to ensure readiness, achieve the best value and to achieve excellence in all they do” (strategic, 2008, p.1). Servicing over 100 gunfighters daily, they continue to strive towards the mark of their mission statement with every patient encounter. The 366th dental plays a vital role in supporting the mission for both the medical group and fighter wing mission. In order to do so, the 366th dental clinic not only services military members that are ready to deploy, but also those PCSing overseas, processing into the base, members...

Words: 3195 - Pages: 13