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Managing People and Organisations Outcome 1

In: Business and Management

Submitted By millymillicent
Words 1004
Pages 5
1.
Suzys main goal when starting Joy of Chocolate was survival. Her consumer goals were to create gourmet chocolate, attention to detail and to offer a unique product.
Suzy built up a good reputation by offering a unique, high quality product and by always delivering orders on time. These are her product goals.
Organisational goals refer to running of the organisation so as to make the most of management skills, technology and resources. Joy of chocolates operational goals are; training for production staff to ensure a high level of expertise, support staff development. Hafiz uses job rotation to further staff knowledge and also holds a personal development review every four months to ensure that staff are given feedback.
Goals which are not classed as a priority by an organisation are called secondary goals. Joy of chocolates secondary goals are; limiting the number of suppliers so as to develop a close working relationship and not run the business based on price, offering products using local produce.
Suzys objective was to find fair trade suppliers.
Her main policies were; health and safety, food production regulations and low wastage. Having policies in place ensures that all staff are giving a consistent approach to work and that everyone is following the same guidelines.
2.
Formal organisations are more formal and strict. Informal organisations are often more creative and relaxed. These are more fun and almost like a small family. Formal organisations are based on structure, rules and following order. These types of organisations have boundaries.
Informal organisations are places like local shops. Many of these have rules but are not followed as strictly as they would be in a formal organisation. Within informal organisations management are normally more approachable and the overall working environment is more relaxed.
Formal organisations are…...

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