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Itil Foundation Guide

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ITIL® v3 Foundation Study Guide
Release Version 4.2.2.5

About taruu ................................................................................................................................................... 5 Overview ....................................................................................................................................................... 5 Additional Exam Resources........................................................................................................................... 5 General Exam Tips......................................................................................................................................... 6 What’s On the Exam ..................................................................................................................................... 7 ITIL Core Concepts ...................................................................................................................................... 12 Services ................................................................................................................................................... 12 Service Management .............................................................................................................................. 12 ITIL as a Good Practice Framework ......................................................................................................... 12 The Service Lifecycle ............................................................................................................................... 12 Processes................................................................................................................................................. 13 ITIL Processes by Lifecycle Phase…...

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