Premium Essay

International Organisation for Standardisation

In: Business and Management

Submitted By keshav796
Words 2865
Pages 12
International Organisation for Standardisation (ISO)

The ISO 9001 certificate is a proof that a company is functioning in compliance with all international and national quality standards and that it regularly surveys the quality system that have been included in its business practice. The implementation of Quality Management System ISO 9001 in a hotel demands a lot of paperwork; it is time consuming and increases additional costs. In a research carried out by Adanur–Allen (1995), he stated that the main advantages of a successfully implemented ISO 9000 are improved business efficacy, greater consumer satisfaction and improved competitiveness. Since customers are very demanding when it comes to the quality of service in the hotel industry, organisations are competing to become quality leaders through ISO.

The adoption of a quality management system should be a strategic decision of an organization. The design and implementation of an organization's quality management system is influenced by * a) its organizational environment, changes in that environment, and the risks associated with that environment, * b) its varying needs, * c) its particular objectives, * d) the products it provides, * e) the processes it employs, * f) its size and organizational structure.

This International Standard can be used by internal and external parties, including certification bodies, to assess the organization's ability to meet customer, statutory and regulatory requirements applicable to the product, and the organisation's own requirements.

Process approach
This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
For an organization to function effectively, it has to…...

Similar Documents

Premium Essay

Organisation

...an area of study whereby organizations serve as the phenomenon of interest for theorization and explanation. The modernist perspective views organizations as objectively real entities operating in a real world and takes a positivist approach to generating knowledge. When well-designed and managed, organisations are systems of decision and action driven by norms of rationality, efficiency and effectiveness for stated purposes. Organisations in a modernist perspective are free of human constructions and drives towards achieving common goals. The symbolic interpretivists view organizations as continually constructed and reconstructed by their members through symbolically mediated interaction. The symbolic interpretive perspective focuses on the organization as a community sustained by human relationships and uses a predominantly subjectivist ontology and an interpretive epistemology. Organizations are socially constructed realities where meanings promote and are promoted by understanding of the self and others that occurs within the organizational context. Symbolic interpretivism focus of organizations evolves around interpretation through language and people in organisations tend to objectify themselves. The postmodernists view organizations as sites for enacting power relations, oppression, irrationality, communicative distortion or arenas of fun and playful irony. There is no existence of tangible or objective organization, only disorganization occurs. Organizations...

Words: 311 - Pages: 2

Premium Essay

Organisation

...established a declining unemployment rate, which does not necessarily means opportunities for workers are increasing. It is understood that those leaving the workforce to retire are older, more highly skilled workers, while those entering the workforce are younger and unskilled. In Jamaica, job training and secondary education is generally poor, hence the younger workforce cannot expect high paying jobs. Unemployment is particularly high among women and younger workforce. Trade Unions Labour unions existed in Jamaica before political parties came into being: the Bustamante Industrial Trade Union was formed in 1938 to protect the rights of workers. The government of Jamaica supports workers rights convention supported by the International Labour Organisation (ILO) and has set conditions governing industrial and human relations, established minimum wage standards, and protected low-wage workers from income tax. Additionally, these benefits are provided: social security benefits, which include a retirement pension, food stamps, employment injury, rehabilitation and training. Despite the protection offered by unions and government regulations, conditions for workers in Jamaica are not ideal. Labour actions, strikes, slowdowns and protest have frequently disturbed worked life. The education and training system is Jamaica is of such low quality that few workers have the skills to secure higher paying skilled jobs. The adult literacy rate is significantly higher in......

Words: 658 - Pages: 3

Premium Essay

Organisation

...materials, machinery, equipment, etc. This is the point when organising becomes necessary. As more people are appointed, there has to be further division and sub-division of work among them. When an organisation becomes large, separate departments are created to perform different functions. Each department has to be divided into a number of smaller units. Ultimately, the work of the organisation is divided into a number of positions of employees and managers. Relationships are then established among the different positions in the organisation. The outcome of the organising process is a set of formal relationships which is known as organisation structure. In this lesson, we shall study about the process of organising which leads to the setting up of an organisation structure. 13.2 OBJECTIVES After studying lesson, you will be able to : � state the meaning and the process of organising; � enumerate the steps in the organising process; � explain what is done in each step; � state the meaning of authority, responsibility and accountability; � recall the meaning of organisation structure; � describe how an organisation structure is created; � outline the principles of organisation; � describe the types of authority relationships; and � distinguish between formal and informal organisations. 13.3 MEANING AND PROCESS OF ORGANISING Organising refers to the way in which the work of a group of people is arranged and distributed among group members. The function of......

Words: 4429 - Pages: 18

Premium Essay

Organisation

...organisation -organisation is a person or group of people intentionally organized to accomplish an overall or set of goals. -organisation is primarily driven by set of goals and aims. -an organisation will have controlled performance with standards, its members identifying: goals, measurement and comparisons of actual versus plan, corrective action. -the most basic organisation will have function such as finance, production and sales. -organisations have a purpose whether it is a company producing and selling ice cream, a charity, a tennis club. -organisations are made up at least 2 people. They have purposes, they use resources, to achieve the purposes. They perform activities in a planned and controlled manner. -the common characteristics of organisations are as follow: -each has an identity_ such as name -each has a purpose or objective_ such as written constitution -each relies of people to achieve objectives -each has a form of structure co-ordinating the people in the achievement of their tasks. Types of organisations There are different types of organisations: 1-Sole traders 2-The partnership 3-Companies 4-Franchising The sole trader The sole trader is the most common form of business ownership and is found in a wide range of activities (e.g. window cleaning, plumbing, electrical work, busking). No complicated paperwork is required to set up a sole trader business. Decisions can be made quickly and close contact can be kept with customers and......

Words: 1740 - Pages: 7

Premium Essay

Risk Management in an Organisation

...Date: 18th February 2014 Introduction Risk management is a method that organisations use to address the risks that are involved with their particular activities with the main purpose of achieving their objectives. These objectives form part of the sustainability of the organisation’s activities (Institute of Risk Management 2002). Historically risks were associated with being a negative aspect of an organisation’s activities. However, within recent times, it has been proven that risks also have elements of positive opportunities. There are many reasons in which organisations invest in the Risk Management Process. At many firms, the ability to complete projects on time and within budget with minimum incidents is at the core of their success. For this reason, project management is a vital tool for the company’s survival. A project that experience cost over-runs and extended beyond the scheduled time affects not only the specific project team but also the entire organisation. As reported by Vallee B.H in the Gallup Business Journal (2012), Pricewaterhouse Coopers studied 10,460 projects from 200 companies in 30 countries and found that only 2.5% of these projects were 100% completed. Project overrun was the main contributory factor of this failure. Most projects fail due to inadequate or lack of risk management process. Risk management and risk analyses techniques play a very vital part in any organisation to guide management to make better decisions such as that of the......

Words: 4297 - Pages: 18

Premium Essay

International Standard Organisation

...ISO (the International Organization for Standardization) ISO (the International Organization for Standardization) is a worldwide federation of national standards bodies (ISO member bodies). The work of preparing International Standards is normally carried out through ISO technical committees. Each member body interested in a subject for which a technical committee has been established has the right to be represented on that committee. International organizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. ISO 9000 The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. Standards in the ISO 9000 family include: * ISO 9001:2008 - sets out the requirements of a quality management system * ISO 9000:2005 - covers the basic concepts and language * ISO 9004:2009 - focuses on how to make a quality management system more efficient and effective * ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems. ISO 14000 The ISO 14000 series of standards was developed by ISO Technical......

Words: 1576 - Pages: 7

Premium Essay

International Strategic Management

...SEPTEMBER 2014 INTERNATIONAL MARKETING STRATEGY (Assignment) Instructions to candidates You are required to select an organisation that you are familiar with, either in your own country or elsewhere. The selected organisation should be one for which you can access detailed information about its international marketing activities. These can be secondary sources such as journal or magazine articles or information via the website or alternatively direct from the organisation, including company reports. You are required to produce a strategic formal report, based on your chosen organisation of 4,000 to 5,000 words. You should include theoretical perspectives to support your work, and these should be applied to your organisation. You will need to conduct a detailed research assessment of the chosen organisation with respect to its international activities in order to understand the international decisions and strategies specific to that organisation. Some International examples of organisations are provided below. Note that the choice of a specific organisation should be discussed with your lecturer/subject supervisor. The project will outline all of the firm's international activities but should focus upon a single key geographical market or region. For example, you could look at: Coca-Cola, development of the market in Africa. Danone, the French food and drinks firm, and its activities in China. L'Oreal, the French cosmetics company and its entry to Thailand. McDonalds, and its......

Words: 453 - Pages: 2

Premium Essay

Organisation Behaviour

...structure have less diversity of ideas and are likely to be more consistent * Strategic decisions in a centralised structure have less diversity of ideas and are likely to be more consistent * Structure limits strategic thoughts. Solutions to problems are based on organisations can do with the current structure Structure is the division and coordination of labour Vertical division – appointing authority at various levels in a hierarchy * More levels, less room for decision-making and less authority * More difficult to communicate due to filtering Horizontal division – group basic tasks into jobs and then into departments * Job design – how employees will work together and the degree of coordination necessary * Differentiation – separating units, functions or departments according to their goals, time spans Porter’s Five forces and competitive strategies 5 forces * Competitive rivalry * Threat of new entrants * Threat of substitutes * Supplier’s bargaining power * Buyer’s bargaining powerLittle rivalry, high entry barriers, few potential substitutes, weak suppliers and buyers gives higher profitability.Competitive strategies – 1. Cost Leadership – organisation tries to be the lowest cost producer in its industry. Must be the leader and product must be of acceptable standard 2. Differentiation – firms try to make product different and unique. E.g. Emphasise quality, innovative design. Good profit margins 3. Focus strategy –......

Words: 2355 - Pages: 10

Premium Essay

Organisation

...How does personality influence employee job satisfaction and organizational commitment? Introduction Organisations over the years are facing one of the toughest challenges of having a committed workforce in order to feature in the worldwide economic competition. Besides that, the leading challenge in management is how to assign suitable working position for employees. An employee who is satisfied with their job would perform and commit to their job and organization. Schultz and Schultz (2001) define personality traits are unique; this is because it can be internal or external aspects of a person’s character that will influence behavior. Personality traits are an important construct that has been used to predict job commitment (Judge,Heller & Mount, 2002). Besides that, personality five-factor model is also correlated with overall level of job satisfaction experienced by employees (Judge et al, 2002). Early researches tend to focus on job satisfaction as the key attitude related to employee behaviour such as job commitment and turnover (Locke, 1976).The relationship between job satisfaction and organizational commitment has been investigated extensively (Okpara, 1996) found that overall job satisfaction is significantly positively correlated with organizational commitment. However, it does not mean job satisfaction and organizational commitment is same. The objective of this assignment is to discuss and explore how personality traits can influence Job Satisfaction and......

Words: 1210 - Pages: 5

Free Essay

Compare Changeover Methods for an International Ict Organisation (Direct and Phased)

...of the system remains the same. Once any problems are ironed out with the new modules then extra modules will be introduced. Effectively the installation happens in small chunks. In this scenario i would recommend that the organisation use the phased method of changeover when it comes to implementing the new operating system. This would allow them to test the functionality of the system in certain areas which may be vital to the running of the business before rolling out the new operating system across the whole company. When the new operating system is implemented they also need to test the communication and compatibility between mobile devices and PCs. The reason for this is that there could be some compatibility issues with the new system which in place causing problems with the system between PCs and Mobile devices. In using a phased method of change over it is justified by the fact that not all devices will be using the system allowing the company to identify any problems which are caused on a much smaller scale. Also with a directv changeover it could not be fully compatible with the new system which could the system from working all together. One point which needs to be taken into consideration is the fact that the company operates on an international scale. The new operating system may not be available in some countries at the time of implementation which could cause problems with use of the system between the old and new operating systems. They also need to consider......

Words: 378 - Pages: 2

Premium Essay

Mcdonalds International Marketing Approach

...Standardisation vs. adaptation international marketing approach with regards to McDonald’s operations in India Introduction The central purpose of the study is to determine the best international marketing strategy for McDonalds in India and shedding light on these strategies- Standardisation or Adaptation. Background McDonald's™ is a pioneer in the foodservice industry with over 32,000 restaurants in about 130 countries. The brand is handled and overseen by two following business organisations in India: * Connaught Plaza Restaurants Private Limited, headed by Mr. Vikram Bakshi, JV Partner and Managing Director, East and North India * Hardcastle Restaurants Private Limited, headed by Ms. Smita Jatia, Managing Director (MD), West and South India McDonalds believes in Q-Quality, S-Service, C-Cleanliness and V-Value. This motto is their driving force in the Indian marketplace. For McDonalds, India was the first country wherein no-beef or pork products were served. McDonalds in India catered to wants and needs of the people, with different menus as well as food processing plants for vegetarian and non-vegetarian customers. Currently, in India there are 300 McDonalds. Discussion Standardisation approach is quite different from the adaptation international marketing approach. When the needs and wants of the target market are same, standardization strategy comes into the picture. On the other hand, if the wants and needs of the target audience are different, and......

Words: 595 - Pages: 3

Premium Essay

International Financial Organisations

...Course Overview This course seeks to examine the major international financial organizations which have emerged and survived in the international system in the post World War II era. Emphasis will be placed on the Bretton Woods institutions, namely the International Monetary Fund (IMF) and the World Bank (WB). Course Objectives • To show the relationship between the theoretical and practical dimensions of International Financial Organizations in relation to mainstream IR theories and in the subfield of International Relations known as International Political Economy • To introduce students to the major international financial institutions which have impacted on world politics in the post World War II era • To critically assess the roles, contributions, operations and prescriptions of these organizations particularly in the context of developing countries • To locate these organizations within the theoretical realm of the development problematique of the Third World You can realize these objectives by • Regular and punctual lecture and tutorial attendance. • Tutorials are mandatory, roll will be taken and there will be no pandering to absenteeism. Students must attend 75% tutorials otherwise students will be debarred from writing exams. • Frequently assimilating and reviewing lecture notes • Reading all recommended articles and relevant chapters from the designated textbooks before attending class since lectures frequently make references to and offer......

Words: 2386 - Pages: 10

Premium Essay

Critical Review: Standardisation vs Adaptation

...A critical review of Viswanathan, N. & Dickson, P. 2007, ‘The fundamentals of standardizing global marketing strategy’, International Marketing Review, vol. 24, no. 1, pp. 46-63. Introductory Academic Program – Academic English The issue of standardisation versus adaptation, which affects all international business organizations, continues to evolve as markets and technologies develop further. In the article ‘The fundamentals of standardizing global marketing strategy’ (2007), Viswanathan and Dickson contribute to the discussion by examining the considerations related to the standardisation of a multinational company’s marketing practices. The authors subsequently propose a new theoretical framework that identifies three complex drivers to be considered in evaluating the degree of marketing standardisation possible: the similarity of consumer response to the marketing mix, the transmissibility of competitive advantage, and similarities in the amount of economic freedom in different markets. The article imparts perceptive insights on the latter two drivers, which, according to the literature review, have been relatively ignored by researchers in comparison to the role of consumers. This critical review assesses the structure and practicality of the proposed conceptual framework, as well as the comprehensiveness of the authors’ exploration of the issue. The proposed theoretical model, intended for the use of marketing practitioners as an instrument in......

Words: 981 - Pages: 4

Premium Essay

International Marketing

...International Marketing Planning: Adaptation and Standardisation Professor Demetris Vrontis International Marketing Planning: Adaptation and Standardisation Professor Demetris Vrontis Dean, School of Business, University of Nicosia President, EuroMed Research Business Institute (EMRBI) Chairman, EuroMed Academy of Business (EMAB) Founding Editor, EuroMed Journal of Business (EMJB) 1 www.emrbi.com www.emeraldinsight.com/emjb.htm 2 International marketing planning (Vi.Mi.S.O.S.T.I.C.) Vi: vision - what is the desired future, principal goals and direction of our organisation? Mi: mission - what are the core corporate values? S: situation analysis - where are we now? O: objectives - where do we want to go? S: strategy - how do we get there - the broad direction? T: tactics - how do we get there - the details of strategies? I: implementation - what are the specific actions required to put the plan to work? C: control - how do we know we have arrived? 3 The screen versions of these slides have full details of copyright and acknowledgements 1 International Marketing Planning: Adaptation and Standardisation Professor Demetris Vrontis International marketing planning (Vi.Mi.S.O.S.T.I.C.) adaptation and standardisation Vi: vision Mi: mission S: situation analysis O: objectives S: strategy T: tactics (adaptation and standardisation) I: implementation C: control 4 International marketing planning International marketing planning can be defined as......

Words: 2573 - Pages: 11

Premium Essay

Mulit National Organisations

...A multinational organisation will allow for greater economies of scale, lower labour costs, reduced manufacturing and distribution costs and access to new technologies and methods. However with multinational corporations operating a largely as they are it is important to ensure that the management of such organisations is correct. Should this management be rigid and controlled in the way of UPS where each employee is given a set of rules, or more relaxed as in the case of SOL where each employee decides their own rules? Does being a multinational organisation make a difference to this decision? One thing that is for sure if that the management has to be strong whether it be strong and uniform across all countries, or whether it is strong and very different across all countries. This essay will analyse whether all parts of a business should operate in an integrated fashion or whether it is more successful to allow individuality amongst the subsidiaries. It will look at and compare the operations of existing companies and make a decision about the best practise. Organizations are always pulled by the two forces of uniformity and diversity. By nature they would prefer uniformity. That way lies predictability and efficiency. (Handy, 1976, pg 260). By operating in a tightly integrated fashion a business will have more control over what each of its subsidiaries is doing. A good example of this would be Dell, they are one of the worlds most efficient organisations. It applies......

Words: 2277 - Pages: 10