Free Essay

Human Resources

In: Business and Management

Submitted By bella2016
Words 911
Pages 4
New Year's Day reservations -- Café Paris? (Too much $$?)

Tim O'Connell paused, pen hovering above his Driscoll Software notepad, to watch the snow swirling outside his window. Then, decisively, the ballpoint descended: More stamps.

The phone rang, and he reached for it, his mind still on his to-do list. What am I forgetting? "This is Tim O'Connell," he said. The conversation that followed drove all holiday thoughts from his mind.

Twenty minutes later he put the handset back in its cradle.

The Client That Stole Christmas

Chewing a large bite of turkey sandwich, Kristen Hammersmith pressed her palms together behind her back, relishing the series of cracks and pops between her shoulders. It had been a long year, and she'd spent too much of it hunched over this desk. She believed that Driscoll did important work -- building reliable, if expensive, software for businesses whose systems couldn't afford to fail -- but it could be stressful. Sometimes she had nightmares about a bug in the Driscoll system that operated airplane landing gear.

The past few months had seen more turmoil than usual. Kristen's boss, Alessandra Sandoval, had decamped to set up her own business as a technical consultant. The move had come as a relief, because Alessandra and Tim, the unit head, didn't exactly mesh. Tim was a classic software geek -- methodical, khaki-clad, and, unless you were cracking jokes about binary code, fairly reserved. He had been visibly uncomfortable with Alessandra's almost hackeresque persona: her sarcastic sense of humor, visible tattoos, and odd hours. Her Vespa was more likely to be in the company lot at 9:00 PM than at 9:00 AM. She could find bugs faster than anyone else in the company, but a reorg had left her reporting to Tim, and six months later she had announced she was leaving.

Tim had responded by promoting his next-best programmer -- Kristen -- to fill the position. And although Kristen was excited by the opportunity to be a manager, things had not gone as smoothly as she'd hoped. Alessandra's chartreuse cowboy boots had turned out to be very tough to fill.

Kristen was looking forward to a week off between Christmas and New Year's -- with her mother doing all the cooking -- as a much-needed chance to unwind. Most of her team was taking time off, too. So not a creature will be BlackBerrying, she thought with quiet glee. She took another bite of sandwich just as Tim poked his head around her cubicle wall.

"Kristen, I'm sorry to interrupt your lunch," he said, "but I need a quick word with you."

"Mmkay." She grabbed her notebook, hastily swallowed, and followed him back to his office.

Tim closed the door. "Remember Hybara Casinos?" he asked.

"Of course," she replied. "One of our biggest customers, until they decided last year that our software was too expensive."

"Well, they'd like to come back. Effective immediately."

This should have been good news, but Tim didn't sound pleased. "What's the catch?" Kristen said.

Tim leaned back against his desk and folded his arms across his chest. "Their new cheapo setup has been crashing, and the lost revenue is more than what they would have paid Driscoll for a system that doesn't fail. When it goes down, the slot machines don't work, the staff can't make or access any hotel reservations -- everything basically comes to a standstill. Even the bartenders rely on the system to keep track of the high rollers' favorite cocktails. Hybara is understandably upset, and wants the problem fixed in time to make a clean start in the new year."

He paused, and Kristen finished the thought for him: "Which is only two weeks away."

"You've seen our numbers this year," he said baldly. "People have a hard time investing in expensive systems in this economic climate. Driscoll needs this revenue." Tim usually displayed all the emotion of a mouse pad; Kristen was startled by his intensity now.

"And I'm assuming they want the bells and whistles they're accustomed to?" she said. "Meaning someone has to show up in person at their Barcelona headquarters?"

She'd meant it as a question, but Tim merely put on a grateful smile and moved to open his office door. "Thanks, Kristen. I knew you'd see the urgency."

"Wait a minute, Tim," Kristen said. "You told them yes? This type of project would normally take us six weeks! You told them we could do it in two?"

"Kristen," he replied gravely, "Hybara is crucial to us. I'm counting on you and your team to deliver. I'm sorry about the timing, but it is what it is. I know it's asking a lot, but without this revenue we may be looking at staff reductions next year."

Kristen tried to keep her voice even. "Given the timing, someone will have to be in Spain over the holidays -- in all likelihood, on Christmas Day. Plus, most of my team -- including me -- has vacation plans. What do I tell them?"

"This is going to be one of your first big challenges as the new team manager. Be clear, and be firm. Tell them that company policy is always that vacations are subject to business needs. I have faith in you, Kristen -- that's why I promoted you. Please get back to me by the end of the day."

He opened the door, and Kristen knew the discussion was over. She returned to her cube and her now-soggy sandwich, her appetite gone.…...

Similar Documents

Premium Essay

Human Resources

...Human Resources Summative Reflection The human resource role has changed significantly and in doing so the emphasis has been placed on strategic human resource management. The new phase of human resource also focuses as an integral part of bridging management with employees through measurable goals to achieve the overall goals of the organization along with their mission statement. Human resources now focus on organization development which focuses on the big picture. Individual development is also important as to encourage employees to obtain new skills and promote cross training. Human resources are also responsible for organization design, job design, and placing the right people in the right jobs to so all employees make an effective contribution to the success of the organization. The legal and ethical hiring practices are managed by the human resource department to uphold government and federal laws and regulations to prevent discrimination and unfair practices. Compensation is also a major component human resources are involved in performance appraisals. The author Mathis states that results-based information considers employee accomplishments. This type of performance depends upon the organization mission and beliefs. It is imperative human resources maintain accurate records to help fair and reasonable appraisals to avoid litigation and unnecessary lawsuits. Human resources effects the business environment especially with strategic management in place, once......

Words: 386 - Pages: 2

Free Essay

Human Resources

...The Laws and Acts of Human Resources There are many laws and acts in human resources. In the following paragraphs I will define and explain each one. I will also choose two that I believe are most important and explain why I chose them. The Americans with Disabilities Act was signed in to law on July 26, 1990 and it prohibits discrimination and guarantees equal opportunity and access for all persons with disabilities. There are five titles included in this act. The first title requires employers to provide reasonable accommodations for applicants and employees with disabilities and prohibits discrimination on the basis of disability in all parts of employment. The other titles cover areas such as public services, public accommodations and telecommunications. The Family Medical Leave Act is a law that provides employees with up to 12 weeks of unpaid and job-protected leave from their job. There are times when employees must take time off such as for the birth of a newborn, care of a newborn, adoption of a child etc,. Under The Family Medical Leave Act the employer is required to give an employee their exact job or a similar job as they had prior to leave. The pay and benefits are also required to be the same. Age discrimination is when an applicant or employee is treated differently because of their age. The Age Discrimination Act prohibits discrimination against persons over the age of forty and restricts mandatory retirement requirements, except where age is a...

Words: 700 - Pages: 3

Premium Essay

Human Resource

...to get democratic privilege! Human Resource is regarded as the greatest resource in any business. It is responsible for the strength, character, compassion and promoting the sense of brotherhood on which a company relies for its future. It’s also responsible to restore the prominence of the company. A HR person must be able to inspire the whole company. In Human Resource department of a company, a person is employed to encourage the aims of the organization in such a manner that they become his own goals of life. The levels of awareness on the subject of human resource are constantly changing and to thrive, students have to recognize every piece of this change. Students are demanded resourceful essays by their teachers so that they can learn all the tactics of modern day human resource. Most of the students are worried about their essays as they have to provide research based work. Even the most brilliant students require vital network of social support especially from their teachers. Are you also one of those students who are thinking “who can help write my HR essay?” We provide solution to all your essay problems. When you hire HRM essay writers from our company, they all work at their best to help students at the highest level of genuine inquiry. Our writers take imagination as part of their work. They all express the unfamiliar areas of human resource knowledge in your essays and then further add a taste of natural and involuntary resources in your work. They always......

Words: 488 - Pages: 2

Free Essay

Human Resources

...10/27/2010 Human Resources Management Teacher: Student: Extra Credit Exam #2. Discussion question#1 page 172. The essential elements of forecasting the supply of and demand for human resources have a number of ingredients. According to our text, one important ingredient is the organization’s own strategic plans regarding anticipated growth, stability, or decline of the need for human resources. Demand trends also influence forecasting. Information about what kinds of people will be in demand as well as the kind of potential employee availability when making staffing decisions. The information related to demand and availability can help to build a diverse organization and serve as a set of constraints on what management can accomplish to meet organizational goals. Discussion question #1 page 205. An organization can temporarily increase the size of their workforce in a number of ways. The organization can outsource work or production to vendors which would increase their potential workforce by the use of outside labor resources. In this way, an organization can expand the quantity of products it is physically capable of producing. An organization can also outsource other tasks that may be unimportant or less technical such as janitorial work which would also temporarily increase their workforce. Another way in which an organization can temporarily increase their workforce is the use of a Temporary Work agency which has a pool of potential employees that......

Words: 642 - Pages: 3

Premium Essay

Human Resource

...Economics ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- A Book Review on: ------------------------------------------------- ------------------------------------------------- Human Resource Management: Linking Strategy To Practice ------------------------------------------------- Greg L. Stewart and Kenneth G. Brown ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- ------------------------------------------------- In Partial Fulfillment of the Requirements of ------------------------------------------------- BA-HRDM-21- Introduction to Human Resource Management ------------------------------------------------- 10:30 – 12:00 PM – MW - EH106MC - 1st Semester AY......

Words: 1901 - Pages: 8

Premium Essay

Human Resource

...The Best of Many Worlds: Human Resources in the Singapore Business Environment A Regional Research Report Prepared By Salman Khan, Carly Rae Jepsen, Psy and Anita Mui S P Jain School of Global Management Global BBA Program, Singapore April 3, 2012 Executive Summary Human Relations: The department or support systems responsible for personnel sourcing and hiring, applicant tracking, skills development and tracking, benefits administration and compliance with associated government regulations. (Entrepreneur.com) The human resources (HR) role is becoming increasingly important in the business world. Human resources includes the combination of traditionally administrative personnel functions with performance management, employee relations, and resource planning. The field draws upon concepts developed in industrial/organizational psychology. In the past, HR personnel did a lot of administrative work. This is changing with the global shift to service-based industries. As the role evolved, HR practitioners wanted to become business partners and actually engage more in the organization’s core business. At present, we see the function of HR going beyond being that of just a business partner to being at the forefront and, in some instances, heading business initiatives (Jones, 2012). We became interested in the field of HR for several reasons. One, it offers an attractive area of employment for business students. Also, it requires a good mix of......

Words: 4561 - Pages: 19

Premium Essay

Human Resource

...  Human resource management consists of all the activities undertaken by an enterprise to ensure the effective utilization of employees toward the attainment of individual, group, and organizational goals. It consists of practices that help the organization to deal effectively with its people during the various phases of the employment cycle, including pre-hire, staffing, and post-hire. Human resource has a historical background since ancient times. Traditional HR it separate functions such as staffing, training and development, compensation, safety and health, and labor relations were created and placed under the direction of human resource manager or executive. Large firms might have had a manager and staff for each HR function that reported to the HR executive. The HR president worked closely with top management in formulating corporate policy. Today, HR tasks are often performed differently than they were even decade ago. “As more and more companies use alternative means to accomplish HR tasks, the role of traditional HR manager has changed. HR is now involved more in strategic HR, focusing more on the bottom line of organization and leaving the more administrative tasks to technology or others”, Mondy, R., & Mondy, J. (2012). Human Resource Management, page 39. It has reached its peak in approach and structured practices. There has been a vast change in the implementation compared to system followed at earlier days. Although field of HRM is......

Words: 1348 - Pages: 6

Premium Essay

Human Resource

...Introduction Human resource managers oversee employee affairs in a healthcare organization. The human resource department (HR) is a major component of any mangers job, and is gaining acceptance in the workplace because it expresses the belief that workers are a valuable and sometimes irreplaceable resource. Human Resource Management Roles in Health Care Human resource management has a plethora of roles with the health care industry. They develop strategies and implementation plans of the organization and provide rules, guidelines and regulations to support the workplace. One role is selecting employees in order to ensure that they are able to adequately perform their duties. They also can provide initiatives to cope with workplace changes and trends that are important in helping the organization keep up with new ways of doing business. It is also important for the HR department to prepare job descriptions and specifications for the employees. One of the biggest roles the HR department plays is to develop policies and procedures to protect human resource information systems so that employees and patients’ privacy right are maintained. They also design the organization and help them achieve the goals most effectively. The management roles of the human resource department must keep in mind the organization’s mission, vision, and values. Functional Roles of the Human Resource Department The most common functional roles of the human resource department are:......

Words: 383 - Pages: 2

Premium Essay

Human Resource

...International Human Resource Management | Module Tutor – Chris Collins | | | The Human Resource Management in three countries, with distinctive cultural context activities (India, Pakistan and China). Approx – 5ooo words | Deepen Gurung : u0976207 | 12/16/2010 | | IHRM 2010/11 CONTENT INTROODUCTION .............................................................................................................. 3 .*Figure 1. Typical structure of HR function in a Med-size Org ..................................... 4 .*Figure 2. Typical structure of HR department in Large-size firm ................................ 5 .* Objectives of HRM .......................................................................................................... 5 .*Table 3. Div. Of Responsibility for HR activities ........................................................... 7 .*Indian Implementation of HRM Practices ...................................................................... 8 .*Selection ........................................................................................................................... 8 .*Selection Process..................................................

Words: 5581 - Pages: 23

Premium Essay

Human Resources

...Human Resource Management There are a variety of human resource management methods and practices; however, the primary goal of all of them is to ensure success. The HRM staff must consider many things when creating a plan to reach organization goals; some of which include, benefits, compensation, staffing, leading, organizing, etc. Throughout this document we will discuss various topics that the HRM staff must take into consideration to increase productivity and the effectiveness of employees. I will also discuss how human resources affect me at my current place of employment and how an understanding of human resources will help me reach my future career goals. First off I will summarize my career goals. I hope to become a mortgage trainer at Cole Taylor Mortgage within the next year. I believe that the knowledge of Human Resource management has enhanced my knowledge and understanding of organizational management on a new level. The knowledge I have received will allow me to create and implement training material for new hires so they will have a better understanding of the HR role in the organization. My goal at the beginning of the BUS 303 class was to obtain a piece of “big picture.” I stated, “This course is a piece of the organization or “big picture” that I’m slowly putting together.” However, I now believe that the human resource function is much more than just a piece of a puzzle. I believe human resource management would make up at least a third of the......

Words: 2273 - Pages: 10

Free Essay

Human Resources

...Purpose and principles: Multinational companies recognize that human resources play an important role in developing and sustaining a competitive advantage in today’s highly competitive global business environment. As a result, Multinational companies increasingly use expatriates on short-term and long-term international job assignments for a variety of purposes, such as to acquire and transfer knowledge, to manage a foreign subsidiary, to fill a staffing need, to maintain communication, coordination, and control between subsidiaries and corporate headquarters, and to develop global leadership competence. Given this, successful expatriate assignments are indispensable to Multinational companies for both developmental and functional reasons. Training: An expatriate’s success in the host country is largely determined by his or her cross-cultural adjustment to the host country. While immersed in the new culture, expatriates are ‘removed from the comfortable environment of their parental culture and placed in a less familiar culture’ and are susceptible to adjustment problems because of numerous challenges that inhibit their cross-cultural adjustment like the need to speak the foreign language, to cope with culture shock, to understand different laws and customs, and to interact with local nationals. Scholarly research that has been conducted in recent years suggests that expatriates who are not prepared to confront the challenges (e.g., to cope with culture shock) find...

Words: 3728 - Pages: 15

Premium Essay

Human Resources

...National Human Resource Standard Competencies Framework & Body of Knowledge PEMBANGUNAN SUMBER MANUSIA BERHAD 2014 0 TABLE OF CONTENTS TABLE OF CONTENTS ....................................................................................................................... 1 THE STANDARDS ~ AT A GLANCE ................................................................................................... 2 THE FIVE DIMENSIONS ..................................................................................................................... 3 THE THREE LEVELS OF HR PROFESSIONALS ............................................................................... 4 HR COMPETENCIES .......................................................................................................................... 6 HR CORE COMPETENCIES ............................................................................................................... 7 HR FUNCTIONAL COMPETENCIES .................................................................................................. 8 HR COMPETENCIES FRAMEWORK.................................................................................................. 9 HR COMPETENCY LEVELS ACCORDING TO DIMENSIONS......................................................... 10 HR BODY OF KNOWLEDGE............................................................................................................. 19 CONCLUSION .....................................

Words: 5703 - Pages: 23

Premium Essay

Keeping the Human Is Human Resources

...jenkins2@waldenu.edu Student ID # A00551485 Program: Ph.D. MGMT - Human Resource Management Introduction From small to large organizations, the functions of a human resource department are an essential piece in helping organize and manage the personnel that helps to keep an organization running. A Human resource department performs functions that encompass a variety of activities. Significantly influencing all areas of an organization such as Human Resource Planning, Recruitment, and Selection, conducting job analyses to establish the specific requirements of individual jobs within the organization, and forecasting the human resource requirements the organization needs to achieve its objectives just to name a few. In just recruiting alone the human resources department has a duty to also look at retention rates, complaints and terminations of employees which allow them to analyze as to what programs work and what do not. Human Resource Research utilizing human resource information database are able to conduct surveys, utilize questionnaires with direct and indirect control questions, or just take a show of hands to determined. If current systems work, what the employees want verses what the employer needs, and establish a system that will benefit not only the employer but also the employees. The examination of eight various articles will look at the various research methods that are used to manage human capital, how they work and how there is room for improvement.......

Words: 1955 - Pages: 8

Premium Essay

Human Resources

...MHR 523 - List of Industry Publications and Academic Journals Academic Journals * Academy of Management Perspectives * Advances in Developing Human Resources * Applied Psychology: An International Review * Asia Pacific Journal of Human Resources * Asia Pacific Journal of Management * Canadian Journal of Administrative Sciences * Canadian Journal of Behavioural Science * Career Development International * Compensation and Benefits Review * Cross Cultural Management * International Journal of Cross-Cultural Management * European Journal of International Management * European Journal of Work and Organizational Psychology * European Management Journal * Gender, Work and Organization * Group and Organization Management * Human Relations * Human Resources Development Review * Human Resources Development International * Human Resource Management * Human Resource Management Journal * Human Resource Management Review * Human Resource Planning * International Journal of Cross Cultural Management * International Journal of Environment, Workplace and Employment * International Journal of Human Resources Development and Management * International Journal of Human Resources Management * International Journal of Intercultural Relations * International Journal of Manpower * International Journal of Psychology * International Journal of Selection and Assessment ...

Words: 381 - Pages: 2

Premium Essay

Human Resource

...Human resources From Wikipedia, the free encyclopedia For other uses, see Human resources (disambiguation). "Manpower" redirects here. For other uses, see Manpower (disambiguation). Human Resources | Occupation | Occupation type | Department of a Company | Activity sectors | Economy and Business | Description | Competencies | Staffing (Recruitments, Dismissals, Managing Labour Law, Employment Standards, Administration and Employee benefits) and bring out the best Work Ethic | Related jobs | Workforce, Human Capital, Manpower, Talent, Labour, Personnel, People | Business administration | | * Company * Business * Conglomerate | Business organization[show] | Business entity[show] | Corporate governance[show] | Corporate titles[show] | Economy[show] | Corporate law[show] | Finance[show] | Accounting[show] | Trade[show] | Organization[show] | Society[show] | Types of management[show] | * v * t * e | Human resources are the people who make up the workforce of an organization, business sector, or economy. "Human capital" is sometimes used synonymously with "human resources", although human capital typically refers to a more narrow view (i.e., the knowledge the individuals embody and economic growth). Likewise, other terms sometimes used include "manpower", "talent", "labour", "personnel", or simply "people". A human resources department (HR department) of a company performs human resource management, overseeing various aspects of employment,......

Words: 1325 - Pages: 6