Submitted By triga
SCHOOL OF APPLIED SCIENCE
HOSPITALITY MANAGEMENT HND III
NAME OF LETURER: MR. JOSEPH FORDJOUR
COURES TITLE: HUMAN RESOURCE MANAGEMENT
COURSE CODE: SMS 316
NAME OF STUDENT: JULIANA AMOAKOHENE
INDEX NO.: 07102017
DATE: 20TH FEB,2013
QUESTION a. The hospitality industry is known to have a high employee turn over. What are the basic characteristics of the industry that makes it have a high employee turnover? b. As a general manager of Protus Hotel, outline ways you could solve this.
The hospitality industry by dictionary is a cluster of industries comprising of accommodations, food services and recreation, entertainment and amusement sectors. The hospitality industry is dependent on the availability of people‘s leisure time and disposable income.
A hospitality unit such as the hotel, restaurant or even an entertainment park consists of multiple groups such as facility maintenance, front office, housekeepers, kitchen workers, bartenders and so on. Management, marketing and human resource come together to serve the customers. Within each of the department, human labor is needed to produce goods and service to customers.
Employees are therefore a company’s most valuable assets in every industry including the hospitality industry but worldwide researchers have suggested that, employee turnover is very high in the hospitality industry.
Generally speaking, employee turnover is the rate at which an employer gains and requires minimal skill, minimal educational requirements and no prior experience. These positions are easily filled due to the fact that many hospitality companies do not perform proper background checks on potential employees.
Some of the basic characteristics of the hospitality industry that makes it have a high employee turnover are; * Labor pool: the labor pool for the hospitality industry is often untrained,…...