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Group Influence

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Group Influence
Some groups are formal with designated titles and rules. Other groups are informal, organized casually and have unwritten or flexible rules. For purposes of this paper, I chose to observe a district meeting of the Med Pay Unit within my company. I have highlighted my observations and thoughts below:

Part I

The meeting was held in a conference room large enough to hold 30 people, however there were only 12 members on the team. The seating arrangement was U-shaped with chairs around the outside. The manager sat in the center.
The composition of the group was comprised of seven women and five men whose ages ranged from 22-mid 50’s. The racial makeup included African Americans, Caucasians, Hispanics and a Bi-racial member. The meeting was scheduled to start at 2 p.m. and when I arrived five minutes early, I found that everyone had already arrived. The meeting started on time.
The unit is a department of Nationwide Insurance and their focus is processing medical payments for members who have suffered injuries in accidents. The number one focus for the unit is providing excellent customer service while exemplifying the core values of the company. The Med Pay unit is long-term and in fact, will be expanding to add two more teams which will include a bi-lingual unit.
The manager passed out an agenda at the beginning of the meeting and was successful in keeping to it. She was the primary facilitator of the group, but introduced a guest speaker from the Special Investigations Unit who discussed fraud indicators in medical claims. The SIU agent answered questions from team members after her presentation.
After the SIU agent left, the group discussed the new software that Nationwide will be using this summer and the current classes available to employees to help prepare for the transformation. They also discussed customer service…...

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