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Formal vs. Informal Communication

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Formal vs. Informal Communication

Research finds that 70% of all organizational communication occurs at the grapevine level ( (Bauer, T., & Erdogan, B, 2013). To me “grapevine information” is not 100% valid since it arise from social interaction, it is as fickle, dynamic and varied as people are though it is very useful in supplementing formal channels. Nearly all of the information within the grapevine is undocumented and is thereby open to change and interpretation as it moves through the network. It often travels faster than formal channels. The grapevine is very useful in supplementing formal channels. It provides people with an outlet for their imaginations and apprehensions as well. It also helps satisfy a natural desire to know what is really going on. A communication may be 90% correct in details but that last 10% is often the most important part of the message (Mishra, 2013). Messages from the grapevine are often lacking in all the details so that the message is subject to misinterpretation; while the grapevine generally carries the truth it seldom carries the whole truth. Managers should accept the fact and decide how they can use it to their own benefit since they are inevitable
Every organization has a formal communication system. This formal system provides information regarding the organization to the employees through different media. The formal network, made up of memos, reports, staff-meetings, department meetings, conferences, company newsletters, official notices, is highly documented and as such has very little chance for change (Mishra, 2013).

Reference: Bauer, T., & Erdogan, B. (2013). Organizational Behavior Version 1.1.Irvington: Flat World Knowledge.

Mishra (2013). Managing the grapevine, Retrieved July 21, 2013 from http://www.analytictech.com/mb119/grapevine-article.htm…...

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