Premium Essay

Est1 310-2-1

In: Business and Management

Submitted By kjcrayton
Words 542
Pages 3
In today’s society a business not only has the mandate to be profitable for the stakeholders, but also to present a positive image of social responsibility. Company Q has not demonstrated the behavior of care and concern for the community. Although Company Q has been successful in building a small grocery store chain in a large metropolitan city, if their position regarding social responsibility does not change it could prove to be detrimental to their business. The business practices that worked for Company Q in the beginning obviously did not factor in social responsibility and therefore will not sustain the company’s future growth.

Company Q recently decided to close two stores in higher-crime areas of the city, reportedly because these stores were consistently losing money. Although loss revenue is certainly an area of concern, this decision did not take into consideration the negative impact the store closing would have in the community. More specifically, many residents of the community chose to shop at Company Q because the store was conveniently located in the community and these stores employ many of the local residents. The closing of these stores coupled with Company Q’s recent decision to start offering health-conscience and organic products in all of their remaining stores could raise an ethical question. Did Company Q overlook the need in the community for the purpose of a profit? Company Q has also exhibited poor judgment when asked by the local food bank for a donation of day old products. Company Q’s reasoning was concern over lost reviews due to possible fraud among employees and employees stealing under the pretense that they were donating the food. These are just a few of the situations where Company Q has made decisions that were contrary to the support of social responsibility.

Company Q must overcome this negative image…...

Similar Documents

Premium Essay

Est1 Task 1

...Student ID Business Management Degree Program EST1 310.2.1-05 Social Responsibility The small grocery chain Company Q takes a pessimistic view towards the community which is shaped by the experiences of high crime rates in the area. In order to remain economically feasible Company Q has closed locations that were losing money. This allows the company to retain profits from other locations and provide jobs to members of the community. Unfortunately, because of the high crime rates, Company Q has taken and apathetic view towards the community. This is displayed through their response to requests made by members of the community. It has taken several years of customer requests for the chain to begin carrying specialty high profit items. Members of the local food bank have asked for donations of day old food and Company Q decided not to donate citing that fraud and stealing would arise through possible deception from employees. Overall, the company displays a mediocre attitude towards social responsibility and can improve in a variety of ways. Company Q can improve their social responsibility through economic, ethical, and philanthropic means by developing customer loyalty, employee commitment, and being a good neighbor to the community. For many years customers had asked for specific health-conscious items before the company considered bringing the items for sale. This lack of response displays a poor attitude towards customers needs and must be improved. Company......

Words: 656 - Pages: 3

Premium Essay

Est1 Task 2

...ETHICS PROGRAM A. Code of Ethics 1. Dealings with Government Officials It is policy of the company to comply fully with all state and federal laws and regulations. The behavior of every employee is required to signal the company’s desire to conduct relations with government officials and agencies in compliance with all applicable laws and regulations. 2. Gifts and Payments Company employees must be careful that their conduct cannot rationally be construed as a bribe or other inappropriate enticement to perform a business act or improperly influence the recipient. Examples of gifts and payments include but are not limited to: meals, travel and travel accommodations, tickets to sporting events, gift certificates, wine or alcohol, and any other merchandise or service. 3. Unfair Trade Practices Unfair or misleading practices or manner of competition, such as false advertising, spreading of rumors or false statements aiming to harm competitors or their products/services and give the company an unfair advantage in the marketplace are forbidden. In addition, employees are also prohibited from making or publishing false or misleading statements to customers, potential customers or any other person or entity information about the nature, quality or performance of any company activity or the terms or conditions of sales or marketing proposals. 4. Conflicts of Interest It is the......

Words: 947 - Pages: 4

Premium Essay

Task 2: Est1

...John Rolph EST1: Ethical Situations in Business Task 2 Standards and Procedures 1.) Information Confidentiality: As an employee, you will be exposed to client-sensitive as well as company-sensitive information that is to be viewed only by those who have the authority or permission to do so. Such information to be considered “confidential” includes business contracts, financial information, internal correspondence, and any and all documentation (electronic or paper-based) that is not authorized to be disclosed to the public. Disclosure of sensitive information will lead to immediate termination and possible charges/fines (depending on the severity of the violation) as is legal under state and federal law. Employees should not take advantage of privileged information and share it with our competitors. By leaking confidential information you are threatening the well-being of the company as well as that of our clients. If left unsure of what information is considered confidential, please consult with your direct supervisor, HR Department, or Legal Team for further guidance. 2.) Proper Communication: Company X’s public communications are to be properly constructed and delivered in a clear, accurate and informative manner. All direct communications with the public should be factually correct and not misleading in any manner. Such public communications include, but are not limited to speeches, press releases, and quarterly earnings reports or other public financial......

Words: 2376 - Pages: 10

Premium Essay

Est1 Task 1

...Deletha Wright EST1 - Task 1 (Revised) Philanthropy or Bust While customers are the backbone of any business, small businesses turn away from social responsibility while they struggle to make a profit. Company Q, a small grocery store chain is no different. They have stores located in a major metropolitan area, which is good for business. However, until recently a couple of their stores were situated in high crime areas. With Company Q already operating on small profit margins, the risk associated with high crime areas make it difficult to sustain the business in those areas. Therefore, Company Q shut down a couple of these stores. In addition, by customer demand, they had recently started carrying healthy and some organic products in all their stores. While these were high margin items, they are being carried in all the stores, including the stores located in the high crime areas. There is higher risk to carry these products in those stores. Lastly, the local food bank had requested donations of Company Q’s day old or outdated products. Due to fear of lost revenue from employees stealing or mismanaging donations, Company Q turned down the donation request and instead decided to throw the food away. Smaller grocery chains have a tough job of keeping up with competitive product pricing of larger businesses. The larger businesses have more buying power so they are able to keep larger inventory and are able to keep their prices down, which is a great recipe for......

Words: 1216 - Pages: 5

Premium Essay

Est1 Task 1

...EST1 Task #1 Western Governors University EST 1 Task #1 Company Q is a corporation whose stakeholders have not placed a major emphasis on social responsibility, instead it appears that the primary focus is placed on profit. With their profits on the decline, they are shying away from opportunities to help their community. By placing a higher priority on social responsibility Company Q will have the opportunity to help the community through charitable donations, employee volunteer initiatives, and creating quality jobs for the persons who live in the community. At the same time, Company Q will can also improve their public image and potentially increase profit. Charitable donations by Company Q have been requested by the local food bank, but unfortunately the company turned down this chance to give back to the community. Company Q currently has a position that giving day old food away could encourage fraudulent behavior and theft by their employees. Company Q’s thought process can be redirected with the addition of a food monitoring system that could track the food movement through the store in terms of when it is going to the shelf and leaving the store by purchase or donation. If the employees know that the food movement is being monitored and logged, it would discourage them from fraudulent behavior. This would also eliminate waste and could create tax breaks for Company Q. By donating food to the local food bank, Company Q would make a......

Words: 794 - Pages: 4

Premium Essay

Est1 Task 1

...EST1 Task 1 In this business example Company Q has shown several socially un-responsible and un-ethical traits. In order for business Q to be successful and leave a positive mark on the surrounding community they must keep in mind business ethics. Company Q has several stores in the metropolitan area and has decided to close a couple stores in higher crime areas because of lost profits. Also they have begun carrying health-conscience items but have priced them at high profit margin. Lastly they have refused to give day old food to the local community because of fears of fraud. Company Q made three obvious un-ethical or socially un-responsible decisions about its business practice, In this essay I will point out these un-ethical decisions and give solutions to solve them. The first problem is the closing of stores in higher crime rate areas that have proven not as profitable as others. Instead of figuring out a solution to the problem Company Q has decided to close stores in order to survive. A solution to decreased profit in a high crime rate area would be to increase security in order to keep items from being shop lifted and to detour vandalism. Another problem Company Q has been faced with has been the demand for health-conscience food. In response to this they now carry high profit margin health items that financially benefit them. The socially responsible response and ethical response to these demands would be to find a way to supply the needed items and manage shelf...

Words: 491 - Pages: 2

Premium Essay

Est1 Task 1

...Assessment code: EST1 Task 1 Company Q’s current attitude towards social responsibility is non-existent. They have closed stores in parts of the city with higher crime rates due to fear of theft and losses. Company Q offers a limited amount of healthy and organic products even though their customers have requested more options. Company Q has a mindset that inhibits an obligation to be socially responsible. They would rather throw food away than to donate it to help feed those that are hungry and in need, for fear of loss due to stealing. It is important for Company Q to devise a plan to maintain their current number of stores through positive contributions to society and favorable public relations. When the commitment is made to be socially more responsible the potential for increased sales, profit and customer loyalty will be exponential. Below are three areas in which Company Q can concentrate efforts and take action towards being more socially responsible. 1. Company Q needs to increase their product line in organic and health conscience products. Offering sponsorships for healthy eating at local children’s organizations and schools will increase their exposure in the community. This can allow for increased logo display and recognition. By offering items that your customers want and supporting that effort through community awareness about healthy eating, will build loyalty with new and existing customers. 2. Donating the day old food to the local......

Words: 504 - Pages: 3

Premium Essay

Est1 Task 1

...Brett Maslowski, EST1 Task2, December 11, 2014 A. Develop an applicable standards and procedures section that includes four elements of acceptable or unacceptable behavior found in a code of ethics. Welcome! We are quite pleased to have you as a new affiliate of our organization. As part of the family here at Brett's Bed & Breakfast Bungalow (often called Quad-B's), you will be held accountable to acceptable standards and procedures along with the rest of the company; in addition, the managment will stay committed to these standards. 1. All employees of Brett's are expected to abide by the golden rule of treating one another with Respect; we are confident that by displaying respect towards your diverse ethnic group of coworkers you are likely to receive the same in return. This holds true for our clientele; respecting our guests is a significant contributor to our success. Due to the diverse ethnic groups we serve, be aware of their religious practices and do not treat them in any negative fashion. Discrimination of any type will not be tolerated at Quad-B's. 2. Each one of our guests shall be treated like royalty and their Privacy must never be compromised. A major necessity is for our clientel to feel completely at ease and comfortable while they relish their visit at Brett's Bungalow; thus, you must not intrude their privacy by entering their rooms unannounced. Knocking before entering a guests' room, and keeping credit card/personal......

Words: 1700 - Pages: 7

Free Essay

Est1 Task 1

...1/21/2015 EST1 Task1 ­ Term Papers ­ Valeriyklimov EST1 Task1 By valeriyklimov | Studymode.com   EST 1 TASK 1 Your Name Western Governors University # Student Id EST 1 Task 1  According to the current situation Company Q has a damaged attitude toward social responsibility within their company, all because of low profits being made. Due to high crime rates in certain areas the company has been closing off stores, not realizing the problem they have caused. The people that live in the prospected area where the stores where closed are now forced to travel further for groceries. This causes a problem especially for the poor, who do not have the extra money for extra expenses. I recommend the company take precautionary measures to help catch and promote others not to steal. They could do this by offering a reward, or installing cameras. This would help promote social responsibility within the company. Another very serious problem is the companies unwillingness to donate food for those in need. Especially since the company isn’t losing much or nothing at all by donating. The sudden unwillingness to donate is due to the distrust of the owners with the employees. They believe the employees will start to steal while saying they are donating it to the poor. This is yet another sign of a weak social responsibility within the company. These particular problems and fears are direct situations which concretely damages the social responsibility within the company, as well......

Words: 531 - Pages: 3

Premium Essay

Est1 Task 2

...or unacceptable behaviors in accordance with the core values of Company X: 1. Employees will treat everyone including employees, customers or suppliers with fairness and respect regardless of race, sexual orientation, gender or religion. 2. Conflict of interest: Avoid a conflicting personal interest with the interest of Company X, a customer or a Company X supplier. 3. Report any unethical, unlawful, or unsafe situations or behavior. It is the duty of all employees to report any of this misconduct in order to protect your coworkers and Company X from wrongdoings. 4. Gift giving or receiving: Accepting a gift from a customer or supplier is forbidden, and is grounds for termination. Giving gifts or benefits to customers, suppliers or potential customers and/or suppliers is also prohibited and is subject to disciplinary action. As Company X strives to be a world class organization it is imperative that all employees at every level of the company are educated on the compliance of the ethics program set in place. In order to communicate the standards and procedures that embody an exceptional workforce, a robust training program is needed to share Company X’s vision. The training program is designed to cascade the policies in place to all employees periodically and in a practical manner. All employees will be kept abreast of new policies or when existing policies are revised and approved. 1. Establish diversity training module: On a yearly basis each employee......

Words: 1799 - Pages: 8

Premium Essay

Wgu - Est1 - Task 1

...Western Governors University Student: Anne Jaymes Student ID: 000320202 Course: EST1 Task: 1 (310.2.1-05) Social Responsibility Jaymes Page -2- Part A: Evaluate Company Q’s Attitude Toward Social Responsibility “Company Q is a small local grocery store chain located in a major metropolitan area. They have recently closed a couple of stores in higher-crime-rate areas of the city, reportedly because these two stores were consistently losing money. After years of requests from customers, all of their stores have started offering a very limited amount of health-conscience and organic products—all of which were high margin items. When asked by the area’s food bank for donation of day-old products, management declined deciding instead to throw the food away, citing worries over lost revenues due to possible fraud and stealing by employees who might say they are donating the food.” Evaluation of Company Q: Businesses are in business to make a profit. Businesses that are in business to make a profit with a total disregard for all else, is capitalism at its worst. A company who habitually relies on or exploits others and gives nothing in return, is a parasitic company. In order for companies to positively co-exist with their stakeholders, they must work to minimize the negative impact their business has on them. It was not against any business law, for Company Q, to close two stores that were located in higher crime-rate areas of the city that were......

Words: 1316 - Pages: 6

Premium Essay

Est1 Task 1

...EST1 Task 1 Western Governors University A: Evaluation of Company Q Social responsibility is a vital part any business or organization. Company Q does not display social responsibility as an important part of their company. Social responsibility shows the attitude actions and activities of a business which contributes a major impact on the image of that business. Company Q is a small local grocery store located in a major metropolitan area. This local area has a food bank that has requested assistance from company Q. The Food Bank asked that company Q donate day old products that they no longer need so that they may contribute them to their community. Company Q’s management team has declined the request and instead have decided to throw the food away. Company Q declining the donation request to the food bank shows a lack of interest in the community, which will reflect poorly on the business. Social responsibility is all about having a positive effect on our society. Company Q lacks social responsibility simply because they have denied to assist their community by donating day old foods to the food bank due to concerns of fraud by their employees. The choice that company Q has made will reflect negatively on the company. Shoppers may even choose to shop at other locations and the reputation of the company may decline.  Businesses should be socially responsible and demonstrate ethical practices in their organization. Social responsibility within an organization......

Words: 576 - Pages: 3

Free Essay

Est1 Task 1

...EST1 TASK 1: Company Q and Social Responsibility When analyzing ethics in a business environment the examiner must evaluate the stakeholder system of morals, values and judgment of the organization in question to determine its collective ethical stance on a situation. Based on the prompt of this task we can derive a list of these stakeholders and use them to construct a current and future representation of Company Qs social responsibility attitude. From the prompt we can group the stakeholders on this issue in question as the: metropolitan community, company shareholders, company management, store customers, local charity and employees. Based on these groups, in terms of social responsibility fact pattern, it can be said that Company Q’s stance on social responsibility is unbalanced, limited and weak. The actions described of the company suggest that the bottom line and revenue are the drivers of company policy and operations. This is especially shown from the cost and loss control decisions made by the company when faced with ethical situations that involved social responsibility in the metropolitan community and local charity arenas. The decision of the company to ignore the opportunity for an increase of social conscience in both situations for revenue control exposes its limited approach to social responsibility. Furthermore the only action by the company that could be deemed as socially responsible was motivated by the possibility of higher revenues through the......

Words: 761 - Pages: 4

Premium Essay

Mkt 310 Wk 2 Quiz 1 Chapter 1 & 2

...MKT 310 WK 2 QUIZ 1 CHAPTER 1 & 2 To purchase this visit here: http://www.activitymode.com/product/mkt-310-wk-2-quiz-1-chapter-1-2/ Contact us at: SUPPORT@ACTIVITYMODE.COM MKT 310 WK 2 QUIZ 1 CHAPTER 1 & 2 MKT 310 WK 2 Quiz 1 Chapter 1,2 1) The largest company in the world based on sales is ________. A) ExxonMobil B) Sears Roebuck C) Wal-Mart D) Marks & Spencer 2) Which of the following activities does not fit within the scope of retailing? A) medical services to families B) direct-to-home sales C) vending purchases by factory workers D) sales to wholesalers 3) Which statement concerning retailing is correct? A) Retailing activities must involve a store. B) Retailing activities do not have to include a retailer. C) Retailing activities cannot be performed by a wholesaler. D) Retailing activities involve goods, not services. 4) According to the Department of Commerce, annual U.S. retail store sales are about ________. A) $200 billion B) $1.5 trillion C) $3.5 trillion D) $5.0 trillion 5) About how many people are employed by traditional retailers in the United States? A) 11 million B) 16 million C) 25 million D) 34 million 6) Data on U.S. retail employment understates actual employment because it does not include ________. A) store or department managers B) part-time personnel C) seasonal employees and unreported workers in family businesses D) teenagers under 18 who are full-time students 7) In 2007, the four largest retailing......

Words: 614 - Pages: 3

Premium Essay

Est1 Task 1

...EST1 Task 1 Using the given scenario on company Q, I will evaluate whether each of their actions were socially responsible or not. A recommendation for each point will also be given. Overall, company Q’s attitude towards social responsibility is fair and has room for improvement Company Q recently closed two stores in higher-crime-rate areas. If a business is consistently losing money, the situation should be analyzed and a conclusion drawn as to the future of that business. It is possible that hiring security could have decreased theft but at what cost? The decision to close is simply a business decision and is not socially irresponsible. A recommendation would be to offer the current employees a transfer of positions to other stores. After years of customer requests, Company Q offered a small selection of health-conscience and organic products. While it’s concerning that it took years to offer what the customers were asking for, it’s a start to respond to the demand. The fact that it’s a limited supply and considered high margin items is not socially irresponsible. When supplying a new product time, it makes sense to start small and evaluate the demand on each item. Organic products will always cost more due to the process needed to supply. A recommendation would be to start a health conscious promotion with discounts attached. This would promote the new organic products and give loyal customers the opportunity to earn rewards and in turn get their organic products...

Words: 426 - Pages: 2