Free Essay

Confrontations

In: Business and Management

Submitted By mungpu
Words 767
Pages 4
1. What is a crucial confrontation? What are the consequences of not holding crucial confrontations or of confronting poorly? Crucial confrontation is a skill to deal with broken promises and failed expectations to improve performance and relationships. The consequences of not holding crucial confrontations or of confronting poorly are damage relationships, repeat pattern of undesired behaviors and performance.

2. Describe the Path to Action. What causes our emotions? Path to Action is retracing steps from when you first see & hear to how you tell yourself stories to how you feel and finally act on it. Your brain follows these steps that lead to your conclusions about the other person’s behaviors. Emotions are cause by our feelings. Our feelings are affected by something that the other person might have said or something that he or she did.
3. How do the stories we tell affect the way we handle crucial confrontations? The stories you tell yourself about why others did what they did can affect how you view those people. It may be that you are telling yourself ugly stories. You may be only seeing what you want to see because of your feelings. In order to have the right confrontation, don’t tell yourself ugly stories, share your good intentions and seek common ground. This is called starting with safety.
4. What are the six sources of influence that affect human behavior? The six sources of influence are Personal Motivation, Personal Ability, Social Motivation, Social Ability, Structural Motivation and Structural Ability.
5. How can the six-source model help us tell different stories and influence our emotions? By using the six source model, we can see personal, social, and environmental factors that affect motivation and ability which causes the behaviors in the other person. That way, we may change our stories or have a better understanding about why the person behaved the way he or she did and have the right information and emotions to confront that person and resolve the issues.
6. When describing the gap, why do we have to worry about making it safe? What makes people feel unsafe? We have to worry about making it safe because we don’t want to look like we are attacking the person. Making it safe is important because the other person might feel threatened, offended or is on defensive. People feel unsafe when they know they might have done something wrong or when they feel they are being accused.
7. Why is it tempting for us to use power to attain results? What are the costs of using our power? It is tempting for us to use power to attain results because we want to get it over with. We usually want quick results. We also can feel vulnerable when others disagree with us or choose not to do something. We don’t want them to have power over us so we use our power. Also, we think power is the only way to go. We argued that people only respond to power. We also tend to follow the footsteps of our leaders who show or use power. We do the same thing and use power and this is mainly because we think we can get away with it. We act as though we are doing what we are supposed to do or doing the right thing when in fact, we are using our power.

8. What are several ways to help others see the natural consequences of their actions? One way to make the invisible visible is to hold up a mirror by communicating how the person’s actions will be seen by others. You can also link to the person’s sense of self by showing how their actions disagree with who they are. You can even reveal how the right behaviors can be a benefit to them in the future. This is called connect to existing carrots and sticks.
9. What are two common mistakes we make when asking others for their ideas? Common mistakes that we need to avoid when asking others for their ideas are avoiding the temptation to leap in with a suggestion; don’t poisoning the well; don’t discourage others, don’t worry about having to know everything; don’t play “Read My Mind”, and don’t feel the need to solve everything.
10. What does “Pop the Question” mean? “Pop the Question” has to do with asking if the person will be motivated to do the desired behaviors if ability barriers are removed. If the person is already motivated, you can ask if he or she is able to do the desired tasks or behaviors now.…...

Similar Documents

Premium Essay

Indian-Pakistani Confrontation from the Partition of the British Indian Empire to These Days. over the Kashmir Issue

...Indian-Pakistani confrontation from the partition of the British Indian Empire to these days. Over the Kashmir issue DATE: 06/JAN/2013 Introduction to the Indian-Pakistan conflict: Since 1946 the British began dynamically to negotiate a shift of authority, but this did not prove to be an easy affair, for as independence was established in August 1947 it was not to a single unitary state, but to two- India and Pakistan. The detachment of India occurred as Congress and the Muslim League had principally incompatible thoughts about how to represent a single successor state to British rule. Put plainly, The Muslim League preferred a weak political centre and the devolution of power to groups of provinces, which would permit the Muslim-majority areas a superior deal of self-government, while Congress sought the construction of a sturdy centralized state in order to become conscious on its social and economic goal. With neither side enthusiastic to compromise at the country on the brink of chaos. The easiest resolution was partition. The outcome was that the Muslim-majority areas of Baluchistan, Sind, the North-West Frontier, the western half of the Punjab and Eastern half of Bengal were amalgamated into the state of Pakistan underneath the premiership of the leader of the Muslim League. Muhammad Ali Jinnah. In the meantime India gained its independence under the leadership of Jawaharlal Nehru, the leader of the Congress party. In addition, it hastily added to its......

Words: 1243 - Pages: 5

Premium Essay

Jacobs Concerning Group Using Dyads

...Constructive Confrontation Menu Shortcut Page Constructive confrontation is an approach to dealing with intractable conflicts that is being developed by Guy Burgess and Heidi Burgess. This approach is based on the assumption that while conflict is inevitable in all societies, the destructive nature of most conflicts is avoidable. By using constructive confrontation, disputants and third parties can transform destructive conflicts into constructive ones--ones which are not necessarily resolved, but ones which lead to a growing and strengthening of the parties and the relationship between them. This approach to conflict has several key elements. First are that many conflicts neither can be, nor should be, resolved. This is similar to Bush and Folger's view that settlement should not be the goal of transformative processes. Rather, constructive confrontation provides disputants and third parties with a set of tools to confront (i.e, engage in) conflict in a way that generates more benefits than it does costs. Benefits include a better understanding of one's own interests, values, and needs, and how to pursue them (Bush and Folger's empowerment) as well as a clearer understanding, of the interests, values, and needs of the other side (Bush and Folger's recognition). A second key element of constructive confrontation is a distinction between the core conflict and "conflict overlay" problems. The core conflict is made up of the fundamental interests, values, and or needs......

Words: 773 - Pages: 4

Premium Essay

Between 1953-61 Us-Soviet Relations Were Based on Confrontation Rather Than Co-Existence. How Far Do You Agree with This View?

...in policies. Confrontation in this period did not necessarily only apply to direct military intervention, with both sides talking pugnaciously towards one another, making grand threats to the other’s safety. It could also be argued however that this was a period of co-existence with both nations respecting the other's sphere of influence, shown in both the US reaction to the Hungarian Uprising of 1956 and Khrushchev policy of 'Peaceful Co-existence'. Dwight Eisenhower's presidency played a role in the perception of confrontation. Eisenhower’s approach to foreign policy and the Soviet Union differed to that of Truman, who had been president before him. Eisenhower was believed to be more hard-line than Truman, being highly critical of Truman’s foreign policy as he did not take a strong enough stance against communism. Eisenhower’s ‘New Look’ policy suggested that the communists were pursuing expansionist policies and outlined the idea of ‘massive retaliation’, which threatened nuclear force in retaliation to any extent of attack, also outlined by his foreign secretary Dulles. To start, Eisenhower’s approach to foreign policy did not seem to provide a conciliatory approach to the USSR. It also introduced the policy of brinkmanship, one which would not bring about a peaceful coexistence as it focused on the use of nuclear weapons and therefore, confrontation. During Eisenhower's time in office, espionage became a huge weapon towards the opposite nation. Confrontation became......

Words: 1636 - Pages: 7

Premium Essay

Organizational Culture

...does not have a separate exclusive cabin; floor space is shared by other colleagues at different levels in the organisation. This willingness to share and this openness results in greater clarity of objectives and free interaction among people. As a result of openness, there should be more unbiased performance feedback. Indicators of openness in an organisation will be productive meetings and improved implementation of systems and innovations. CONFRONTATION Confrontation can be defined as facing rather than shying away from problems. It also implies deeper analysis of interpersonal problems. All this involves taking up challenges. The term confrontation is being used with some reservation and means putting up a front as contrasted with putting one's back (escaping) to the problem. A better term would be confrontation and exploration (CE). Let us use the term confrontation in this sense of confrontation and exploration, i.e. facing a problem and working jointly with others to find a solution to the problem. The outcome of confrontation will be better role clarity, improved problem solving, and willingness to deal with problems and with 'difficult' employees and customers. There will be willingness of teams to discuss and resolve sensitive issues. The indicators, which are also outcomes, can be improved by periodical discussions with clients, bold action, and not postponing sticky matters. TRUST. Trust is not used in the moral sense. It is reflected in maintaining the......

Words: 942 - Pages: 4

Free Essay

Uniformity

...training throughout law enforcement agencies is to establish discipline, high-readiness capability which is fully trained, and able to deploy quickly with minimal mistakes. However, Soederbeg had evidence that Warsaw Pact Syndrome, “to grow up in a society where things more or less stay the same for a long period” (p. 26), can cause multinational identities to continuously cause confrontation. In the confrontation between The North Atlantic Treaty Organization (NATO) officers and Polish officials during the Memorandum of Agreement, which functions as a standard working-policy between different agencies, resulted in a very hostile environment between both parties after parties agreed to terms. Elder Polish Officials continuous held grudges against NATO officers and felt it their duty to make life hard on NATO members. Summarizing Soederbeg’s article, one can see how a group’s uniformity, values, rules and regulations can cause confrontation between another group. Furthermore, if there is such evidence to show how the lack of individualism in a military or law enforcement agency can cause confrontation between another, why is uniformity still practiced in current culture? Looking back to Soederbeg’s article, she explains four reasons for uniformity: discipline, high-readiness capability when fully trained, and able to deploy quickly with minimal mistakes, which allows a unit to function better. Uniformity provides professionalism for Correctional Officers or any law......

Words: 404 - Pages: 2

Premium Essay

Relating Employee Engagement and Hrd Climate: a Challenge for Hr Professionals

...relationship between employee engagement and HRD climate and impact of HRD climate on employee engagement in one of the leading digital e-commerce company in National Capital Region (NCR). OCTAPACE profile (Pareek, 2003) was used to measure the HRD climate. OCTAPACE measures eight dimensions of HRD climate viz. openness, collaboration, trust, pro-action, autonomy, authenticity, confrontation and experimentation. The study was conducted on 108 respondents. Data was analyzed using correlation and regression analysis in SPSS. The various dimensions of HRD climate were observed individually and reults indicated that there exists a positive correlation between employee engagement and HRD climate The correlation analysis revealed that openness, collaboration, proaction and confrontation were positively and significantly correlated with employee engagement. It was very encouraging to know that 37% variation in employee engagement was explained by the various dimensions of HRD climate. Key Words: Employee engagement, HRD climate, Openness, Collaboration, Trust, Pro-Action, Autonomy, Authenticity, Confrontation and Experimentation. Introduction: Employee engagement is one step ahead of job satisfaction. Employee engagement is the level of commitment an employee has towards the organization. The primary behaviors of engaged employees are: speaking positively about the organization to co workers, potential employees and customers, having a strong desire to be a member of......

Words: 3576 - Pages: 15

Premium Essay

Case 11.1 (P. 337) “Conflict at Walt Disney Company: a Distant Memory?

...1) How would you describe the conflict between Michael Eisner and the Weinstein brothers, the two board members (Disney and Gold), and Steve Jobs? Was it functional or dysfunctional? Ivancevich (p. 311) defines functional conflict as a confrontation between groups that enhances and benefits the organization’s performance’ while he defines dysfunctional conflict as any confrontation or interaction between groups that harms the organization or hinders the achievement or organizational goals. Though, a point the Ivancevich makes (p. 311) is that in most cases, the point at which functional confrontation becomes dysfunctional is impossible to identify precisely. My opinion is that the conflict was mostly dysfunctional, though, with some degree of functional conflict. They were functional in that even though the conflicts existed between Eisner and the Weinstein brothers and with Steven Jobs, the company was successful despite these widely publicized issues. Eisner, did lead the company to 67th in the Fortune 500 ranks and to a value of $40 billion; with his actions in the early ‘80s, he turned the company around with several company acquisitions. Also, even though the conflicts were high profile in the media, Disney was still very, very successful. Yet, I still feel there was much dysfunctional conflict as who knows how much more successful the company could have been if the conflict had not existed. Also, I am sure they lost employees and company leaders due to the conflicts as......

Words: 298 - Pages: 2

Free Essay

Supreme Court of the United States

...twice. The statement Michael challenged under the Confrontation Clause came from a tape recorded interrogation of Sylvia. In her second interrogation, she gave a version of the fight between Michael and the alleged victim that at least appeared inconsistent with her husband’s self-defense claim. Sylvia’s tape recorded statement was introduced at trial against Michael even though he had no opportunity for cross examination. In reviewing the statement’s admission by the trial court, the Washington Court of Appeals and Washington Supreme Court applied slightly different tests grounded in the framework described by Ohio v. Roberts, a system that looks for “adequate ‘indicia of reliability. However, the two courts reached opposite results. The court of appeals reversed the conviction, finding no “particularized guarantees of trustworthiness, while the Washington Supreme Court reinstated the conviction because it bore guarantees of trustworthiness. The United States Supreme Court granted certiorari. It held that admission of the statement violated the Confrontation Clause, which states that in all criminal prosecutions, the accused shall enjoy the right to be confronted with the witnesses against him. Generally, the right is to have a face to face confrontation with witnesses who are offering testimonial evidence against the accused in the form of cross examination during a trial. The Fourteenth Amendment makes the right to confrontation applicable to the states and not just......

Words: 3781 - Pages: 16

Premium Essay

Geopolitical Risk

...life of old order concepts, and still also a prevailing thinking in categories of East- West and North-South confrontation. Today, this certainly happens in categories which are rather free from ideologies, but still according to ge opolitical perceptions of balances and counter- balances. And one must not forget that the main opponents in the Cold War, the U.S.A. and Russia, still maintain their strategic nuclear ar senals and, therefore, an antagonistic base component in their relations. Beyond that it is also necessary to develop courage for new scenarios, for new thinking, indeed perhaps for something like ‘mind games’ - in an essay - based, of course, on perceptions from the past and the present. Extrapolations are indeed permitted when dealing with future scenarios. Also, potential constellations have to be aimed at which guide beyond historic reflections or so-called current analyses. Therefore, the reader will occasionally also come across subjunctives in this essay. The future is open ; occasionally, we may also encircle it with ‘unbrushed thinking’. Is the East-West conflict really over? Or has it only declined in importance because of a much weaker Russia - compared with the Soviet Union - , her concentration in a limited area compared with its former global dimension, and the change from a comprehensive confrontation (ideological, political, economic and military) to a co mpetition for zones of influence. If this is so -......

Words: 367 - Pages: 2

Free Essay

Confrontation in Frankenstein

...ESSAY CONFRONTATION IN FRANKENSTEIN. Frankenstein is a novel that was written in 1818 by Mary Shelley. It deals with a young science student named Victor Frankenstein, who gives birth to a being in a scientific experiment. The novel revolves around the conflict between two characters : Victor Frankenstein and the creature, who are linked in a complex, multidimensional relationship. In fact, the creature and its creator become enemies the first time they meet and battle against each other through the entire story. Moreover, it is easily noticeable that their confrontation has several aspects to it. First, we will study their confrontation to each other through the story. Then, we will see how these two characters are involved in a confrontation with the human kind. Finally, we will ponder on the way the characters and their conflicts mirror the confrontation between nature and science. First of all, by reading Mary Shelley's novel, we can see that Frankenstein and the creature are struggling with each other until the end of the book. Actually, we have on one hand the Frankenstein monster who is dependent on his creator because he is the only man with enough knowledge to create another of his kind. On the other hand, we have Frankenstein who is dependent on his creation, because it is physically stronger than he and able to murder his family and friends. For these reasons, each of these two characters is able to blackmail the other, and so......

Words: 1181 - Pages: 5

Premium Essay

Hsmf 611

...Adler, the counselor's job was to help the child substitute realistic goals for unrealistic goals and install social interest and concern for others. In accomplishing that, the Theory of the Family Constellation came about. Which one of the following birth orders is characterized most often as being creative and freethinking? a. the Only child b. the First-born c. the Second-born d. the Youngest 9) Adler mentions several goals of misbehavior: Attention, Power, Revenge and . a. Withdrawal b. Inadequacy c. Destructive d. both A and B 10) Which counseling philosophy or practice is being used when you use fables as analogies to the child's situation? a. Life as holistic b. Understanding c. Confrontation d. Stages 11) According to Dreikurs, a display of inadequacy can best be treated by: a. encouragement. b. the buddy system. c. ignoring. d. reinforcement. 12) The ultimate driving force of people according to Adlerian theory is: a. a striving for power. b. a feeling of inferiority. c. the drive to fill deficiency needs. d. the drive to fill being needs. 13) According to Adlerian psychology, the four reasons that children misbehave are: a. power struggling, irresponsibility, lack of adequate value system and birth order in the family. b. attention getting, revenge, depression and reaction formation. c. attention getting, power struggling, revenge and display of inadequacy. ......

Words: 3469 - Pages: 14

Free Essay

Business Culture in America

...business partners for the first time, American’s culture expect a handshake, not a hug. Address your business partner as "Mr." or "Ms." followed by the person's last name. He will generally invite you to call him by his first name. After the initial contact, communication similarities end. Americans prefer blunt speech. Tactfulness is seen as wasting time. Americans pride themselves on their egalitarian culture, and everyone is encouraged to speak up and disagree with a higher-ups. Passionate confrontation may take the more reserved Canadians aback. These confrontations, however, almost never stem from personal animosity, but rather from the business culture of the country. In America, management still is very individualistic. Managers are held personally accountable for decisions. They assume any consensus will dissolve as soon as an initiative hits rocky ground, so American managers are less willing to compromise and play politics. However, this approach can lead to resentment and confrontation if subordinates believe their voices are not being heard. Formal business dress: dark business suits and ties for men, and pants or skirts with a suit jacket for women. Beyond that, however, dress code varies widely with the location, industry, and corporate culture of each institution. In America, more progressive industries, such as technology, tend to have more relaxed dress codes. ...

Words: 259 - Pages: 2

Free Essay

Coun 509 Db4

...may lead to reflecting out loud, which is another form of confrontation that will be beneficial in the counseling session with Jean (Peters, n.d.). Perhaps, by the counselor encouraging the counselee to reflect on her own actions out loud will turn on a light bulb somewhere, without the counselor taking the active role in directly addressing the sin head on. Additionally, as the relationship continues to form the counselor can being to ask open-ended questions about Jean’s actions that will assist in her seeing the rightness or wrongness of her actions (Peters, n.d.). This may help with Jean’s questionable feelings of guilt about some of her behavior that could have led to the attempted suicide. Each type of confrontation slowly progresses into the other style, by utilizing these confrontation styles it allows the counselee (Jean) to get more and more comfortable with the counselor as well as addressing the need to confront sin from the counselor in order to correct behavior. Utilizing silence as a form of confronting sin may at times be overlook due to the fact that the counselor may not feel as though they are confronting anything. Perhaps, the image that the counselor has in mind is not similar to the image that is displayed when silence is utilized in the counseling session as a form of confronting sin. Reference Peters, C. (n.d.). COUN 506 Week Seven, Lecture One: Counseling methods related to confrontation and confession. [PowerPoint]. Lynchburg, VA: Liberty......

Words: 409 - Pages: 2

Free Essay

History

...leadership in both nations and with that, an inevitable change in policies. Confrontation in this period did not necessarily only apply to direct military intervention, with both sides talking pugnaciously towards one another, making grand threats to the other’s safety. It could also be argued however that this was a period of co-existence with both nations respecting the other's sphere of influence, shown in both the US reaction to the Hungarian Uprising of 1956 and Khrushchev policy of 'Peaceful Co-existence'. Dwight Eisenhower's presidency played a role in the perception of confrontation. Eisenhower’s approach to foreign policy and the Soviet Union differed to that of Truman, who had been president before him. Eisenhower was believed to be more hard-line than Truman, being highly critical of Truman’s foreign policy as he did not take a strong enough stance against communism. Eisenhower’s ‘New Look’ policy suggested that the communists were pursuing expansionist policies and outlined the idea of ‘massive retaliation’, which threatened nuclear force in retaliation to any extent of attack, also outlined by his foreign secretary Dulles. To start, Eisenhower’s approach to foreign policy did not seem to provide a conciliatory approach to the USSR. It also introduced the policy of brinkmanship, one which would not bring about a peaceful coexistence as it focused on the use of nuclear weapons and therefore, confrontation. During Eisenhower's time in office, espionage...

Words: 281 - Pages: 2

Free Essay

Swot

...SWOT and Confrontation matrix | |Positive |Negative | |Intern |Strengths |Weaknesses: | | |S1. Excellent accessibility |W1. Dependent on money lenders | | | | | | |S2. International meeting place of considerable allure | | | | |W2. Negative publicity | | |S3. Dokmodel | | | | |W3. Expensive parking | |Extern |Opportunities |Threats: | | |O1. Growth in the student numbers |T1. Uninhabited houses/ unused offices | | | |T2. No room to expand | | ...

Words: 979 - Pages: 4