Premium Essay

Case Study Analysis: the Reluctant Workers

In: Business and Management

Submitted By briandonald
Words 1061
Pages 5
Case Study Analysis: The Reluctant Workers
Name Withheld
BUS xxx-Business Class
Professor Name Withheld
Saturday, May x, 20xx

Case Study Analysis: The Reluctant Workers
Tim Aston, a young Project Manager only three months into the company, is experiencing difficulty with the operation of his project. The case study is a dialog between Tim and his director, Phil Davies, concerning the advancement of the project. The analysis is on three of the ten effective program management skills and the improvements that should be made for the project to succeed. The three skills identified and analyzed are team building, leadership, and management support, based on my interpretation of the case study. I also have recommendations for both the project manager and the director of project management that will improve environment for the project, and the relationship between the project manager and his staff, and between the project manager and the director of project management.
Team Building
Team building is described as one of the main responsibilities of the program manager.. "Team building involves a whole spectrum of management skills required to identify, commit, and integrate the various task groups from the traditional functional organization into a single program management system. To be effective, the program manager must provide an atmosphere conducive to teamwork." (Kerzner, 2009, p 148-149)
The characteristics for effective team building are choosing committed workers, having a good relationship with the team, the expertise and resources for the project, specific goals and objectives, upper management that will get involved and support you when necessary. A project manager must also have effective, adequate leadership skills, and there must be an open line of communication extending from the project manager to the upper management and to the staff. The…...

Similar Documents

Premium Essay

The Reluctant Workers

...Assignment #1: “The Reluctant Workers” 1. Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4. Team Building- is the process of bringing a team of people together for one cause or objective in order to accomplish a mission, goal or project. I feel that Mr. Aston did not have the skills to adequately build his team mainly due to the fact they were older and had longevity in the organization and the age difference they had over him. So it was a natural challenge for him to adapt and find ways to build his team and lead them in the best possible way. He would definitely have to get them committed to the goals of the company and put the organization first. He stated that they would never stay past their clock out time and would leave meetings if it cut into their time because of outside obligations. He would also have to cultivate a sense of team spirit. Teambuilding in my opinion starts with effective communication and a commitment from all involved. Without these elements present in the team the project will in essence be inefficient and more than likely non effective. Conflict Resolution- Conflict is natural in any business because everyone has their way of doing things. I think what brought it to this organization is change. When people are set in their ways change is a challenge, in this case it was a young PM overseeing an older group of seasoned employees that are......

Words: 1277 - Pages: 6

Premium Essay

Reluctant Workers

... | | | | |Date of Submission: |November 26, 2012 | |Title of Assignment: |Reluctant Workers | CERTIFICATION OF AUTHORSHIP: I certify that I am the author of this paper and that any assistance I received in its preparation is fully acknowledged and disclosed in this paper. I have also cited any sources from which I used data, ideas or words, either quoted directly or paraphrased. I have added quotes whenever I used more than three consecutive words from another writer. I also certify that this paper was prepared by me specifically for this course. Student’s Signature: ______________________________ Instructor’s Grade on Assignment: Instructor’s Comments: 1: Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4: Out of the ten skills described in Chapter 4, the most blatant and damaging tenet was the lack of Manager support. Tim was continually given excuses from the upper management in regards to the performance of his subordinates. The punctuality of the team was beyond subpar, as was the team cohesion and pride in......

Words: 994 - Pages: 4

Premium Essay

The Reluctant Worker

...Assignment 1: The Reluctant Workers Carol F. Jackson Project Mgt Professor David Kimble 1. Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4. Based on the dialogue between, Tim Aston and Phil Davies, , it appears that team building skills, leadership skills, and management support building skills were the three core skills that were at play in the case of the reluctant workers. In accordance with the text, the challenge for the project manager consists of attracting the right resources, forming a cohesive team, keeping the team motivated, meeting individual aspirations and getting the work done - all within scope, cost, time, and customer satisfaction (Kerzner, 2009, p.148). He also maintains that, “The project manager must also understand the culture and value system of the organization he is working with” (p.149). In light of the above, a project manager should be proficient in team building, adept in leadership to include establishing clearly defined goals and program objectives which would promote good interpersonal relations and team spirit (Kerzner, 2009, p.150), and have a good rapport with management. As management support plays a key role in project success, the suggests states that there are “four key variables that influence the project manager’s ability to create favorable relationships......

Words: 1002 - Pages: 5

Premium Essay

The Reluctant Workers

...Assignment 1: “The Reluctant Workers” Student: Tyra Johnson Professor: Alberta Thrash Course: BUS 375 – Project Management Date: November 4, 2012 Core Skills Analyses 1. Identify and analyze three of the core skills that were at play in the case of The Reluctant Workers, referencing the ten skills described in Chapter 4. Effective project management has a direct correlation to the project manager’s proficiency in integrating the following core skills; team building, leadership, conflict resolution, technical expertise, planning, organization, entrepreneurship, administration, management support and resource allocation. Managers with technical expertise unaccompanied by multidisciplinary social skills are faced with far more conflicts and unsuccessful projects than that of one who understands that adapting to the societal changes in project management implementation is essential. In reference to The Reluctant Workers case study, team-building, organizational skills and management support building were three of the core skills I found closely represented. Team Building One of the major responsibilities of a project manager is to build a cohesive project team and to foster an environment conducive to collaboration. He or she must nurture a climate with the following characteristics: * Team members committed to the program * Good interpersonal relations and team spirit * The necessary expertise and resources * Clearly defined goals and......

Words: 1266 - Pages: 6

Premium Essay

The Reluctant Worker

...Core Skills Analyses 1. Identify and analyze three of the core skills that were at play in the case of The Reluctant Workers, referencing the ten skills described in Chapter 4. Effective project management has a direct correlation to the project manager’s proficiency in integrating the following core skills; team building, leadership, conflict resolution, technical expertise, planning, organization, entrepreneurship, administration, management support and resource allocation. Managers with technical expertise unaccompanied by multidisciplinary social skills are faced with far more conflicts and unsuccessful projects than that of one who understands that adapting to the societal changes in project management implementation is essential. In reference to The Reluctant Workers case study, team-building, organizational skills and management support building were three of the core skills I found closely represented. Team Building One of the major responsibilities of a project manager is to build a cohesive project team and to foster an environment conducive to collaboration. He or she must nurture a climate with the following characteristics: * Team members committed to the program * Good interpersonal relations and team spirit * The necessary expertise and resources * Clearly defined goals and objectives * Involved and supportive top management * Good program leadership * Open communication among team members and support organizations * A low......

Words: 254 - Pages: 2

Premium Essay

Reluctant Worker

...The Reluctant Workers Debra T. Fuqua Professor Lisa Hilton Project Management May 9, 2013 Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4. Reading the Case of the Reluctant Workers, I saw the following skills come into play: Tim Aston will need to pull out his leadership skills for his new team. Since acquiring the position of project manager, Tim has notice that his staff was not motivated to put forth any extra effort in performing projects, wasn’t willing to stay late for the meetings, at times walking out of meeting to catch their car pool. Tim leadership skills will definitely come in handy with this team. Tim leadership skills will help in solving any interpersonal conflicts and he did use his problem solving knowledge in rescheduling the late afternoon meeting to morning meetings. In addition to his leadership skills, Tim can combine that with his knowledge of conflict resolution, to get to the core of why the team is no longer motivated to go beyond the call of their duty, what I have found is that people tend to lose interest in going beyond when they feel either one or more personal are getting favorable treatment or maybe feel that the work they do is not getting recognize. Another skills that Tim was making use of was his management support building skills, Tim spoke Phil Davies who didn’t allow him to quite but at the same time he seems to be......

Words: 880 - Pages: 4

Premium Essay

The Reluctant Workers

...| Case Study: The Reluctant Workers | Sharon Wellman | BUS 375 Project ManagementProfessor George Dollar | | 4/29/2013 | Case Study: The Reluctant Workers Three Core Skills: Identifying and Analyzing After reading the case study entitled, “The Reluctant Workers,” I have identified the following three core skills of the project manager that were not being fully utilized: Leadership, Team Building, and Management Support. The PM, Tim Aston, did not appear to be able to be able to motivate his team, and therefore had no ability to control their work ethics or habits. His Leadership skills were not fully realized or accepted by his team, possibly due to the age conflict and his “freshman” status, and he therefore lacked the capacity to even influence them to remain at work until afternoon meetings had concluded or ask him for help. He also seemed to lack confidence in his PM position, as evidenced by his failure to require his project staff to change their programmed vacation days when a test was scheduled and the customer’s management team was flying in. It appeared to me as if he presumed he could not order the project staff to make this change, and instead was relying on the staff to make the “right” decision and cancel their vacation days (Kerzner, 2009). Although it is hard to fully ascertain the type of team framework that exists from this short excerpt, I got the distinct impression that Tim is on one side of his team and the project staff...

Words: 2063 - Pages: 9

Free Essay

The Reluctant Worker

...Assignment #1: “The Reluctant Workers” 1. Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4. Team Building- is the process of bringing a team of people together for one cause or objective in order to accomplish a mission, goal or project. I feel that Mr. Aston did not have the skills to adequately build his team mainly due to the fact they were older and had longevity in the organization and the age difference they had over him. So it was a natural challenge for him to adapt and find ways to build his team and lead them in the best possible way. He would definitely have to get them committed to the goals of the company and put the organization first. He stated that they would never stay past their clock out time and would leave meetings if it cut into their time because of outside obligations. He would also have to cultivate a sense of team spirit. Teambuilding in my opinion starts with effective communication and a commitment from all involved. Without these elements present in the team the project will in essence be inefficient and more than likely non effective. Conflict Resolution- Conflict is natural in any business because everyone has their way of doing things. I think what brought it to this organization is change. When people are set in their ways change is a challenge, in this case it was a young PM overseeing an older group of seasoned employees that......

Words: 348 - Pages: 2

Premium Essay

The Reluctant Receptionist Case Study

...situation, they may enhance the company's image or "goodwill" if they are in higher management positions, and they are usually less expensive to employ Parent country national (PCN)- Nationality of employee is the same as that of the headquarters of the multinational firm. e.g. a German employee working at the Chinese subsidiary of Volkswagen . Host country national (HCN) Nationality of employee is the same as that of the local subsidiary. e.g. a Chinese employee working at the Chinese local branch of Volkswagen. Combination Sometimes the level of education in host country is low and bringing an employee from the parent country will be the best. To help the company with some issue. Lack of qualified local personnel in this case they should hire an PCN. Filling vacant positions....

Words: 250 - Pages: 1

Premium Essay

The Reluctant Workers

...xxx-Business Class Professor Name Withheld Saturday, May x, 20xx Case Study Analysis: The Reluctant Workers Tim Aston, a young Project Manager only three months into the company, is experiencing difficulty with the operation of his project. The case study is a dialog between Tim and his director, Phil Davies, concerning the advancement of the project. The analysis is on three of the ten effective program management skills and the improvements that should be made for the project to succeed. The three skills identified and analyzed are team building, leadership, and management support, based on my interpretation of the case study. I also have recommendations for both the project manager and the director of project management that will improve environment for the project, and the relationship between the project manager and his staff, and between the project manager and the director of project management. Team Building Team building is described as one of the main responsibilities of the program manager.. "Team building involves a whole spectrum of management skills required to identify, commit, and integrate the various task groups from the traditional functional organization into a single program management system. To be effective, the program manager must provide an atmosphere conducive to teamwork." (Kerzner, 2009, p 148-149) The characteristics for effective team building are choosing committed workers, having a good relationship with the team, the expertise and......

Words: 300 - Pages: 2

Premium Essay

The Reluctant Worker

...THE RELUCTANT WORKERS 1 Assignment 8: The Reluctant Workers Project Management Prepared for: Professor Larry Grant THE RELUCTANT WORKERS 2 Introduction The objective of this paper is to exam the Reluctant Workers Case. The three core skills that played a role in the case study will be analyzed. The project manager’s skills and relationship with the project staff and functional managers will be discussed. Degrees of support for the project and project manager will be examined. The study concludes by making recommendations to the company on how it can assist the project manager Tim Aston in becoming an effective project manager. Three Core Skills The three core skills that were at play in the case of the reluctant workers are, team building, management support, and conflict resolution. 1. Team building – According to Kerzner, “building the program team is one of the prime responsibilities of the program manager” (Kerzner, 2009,p.149). The project manager’s responsibility it to make the team work by motivating the project staff. The staff should feel that the project manager has an open door policy. The key is for the project manager to learn how to communicate successfully. The manager must show the team members he has a sincere interest in......

Words: 931 - Pages: 4

Premium Essay

The Reluctant Receptionist Case Study

...Running Head: MIDTERM PROJECT The Reluctant Receptionist Case Study Module 4 Midterm Project Gene Frantz Potomac College Abstract This paper was supposed to be a group project, but there was no participation with other group members so I was given permission by Prof. McKinney to submit this paper as an individual Project. This paper will show why the absence of accurate job information created a problem. It will also show what content should be in a job description for the human resource assistant to prevent future problems. The absence of accurate job information created a problem because there was no written job description. In this case the job description was oral and had nothing to do with the tasks that were to be performed. Virginia was not hired to be receptionist, but was put into the role of relief receptionist. This in turn led to her having to cover whole days when the receptionist was ill. She felt the low-level tasks she was asked to perform did not compare with their degree of knowledge such as her college degree or management concepts. Virginia felt that her job was not significant and she did not feel this job was meaningful. This resulted in lack of motivation and dissatisfaction on Virginia's part. In order to prevent problems, the job description for Human Resource assistance needed to contain the following information. HR job descriptions vary...

Words: 895 - Pages: 4

Premium Essay

The Reluctant Workers Bus/375

...The Reluctant Workers Essay BUS/375 April 29, 2012 Managing projects within time, cost, and performance is easier said than done. The project manager’s environment can be extremely brutal and is composed of numerous meetings, reports, conflict resolution, planning, communication, and crisis management. This essay will briefly discuss the case study of the reluctant workers and cover the core skills that were in play with the scenario, along with an analysis of skills and the effectiveness of the project manager’s skills. Additionally, this essay will discuss what kind of support the project manager received and any recommendations for the project manager and his executives. Analysis of Core Skills, Execution, and Effectiveness After analyzing the scenario, the author found some inconsistencies of the way the project manager was handling his team first, one of the responsibilities of a project manager is using his or hers team-building skills. Team-building entails a whole range of management skills required to identify, commit, and integrate the various task groups from the traditional functional organization into a single program management system. He or she must have good interpersonal relations, expertise and resources, good program leadership, open communications, clearly defined goals and objectives, and team members who are committed to the program (Kezner, 2009, p. 149). Motivation is a personal choice and Mr. Aston should understand that he......

Words: 1389 - Pages: 6

Premium Essay

The Reluctant Worker

...The Reluctant Worker The Reluctant Worker Case Study Melanie Jackson Michael Clark Project Management 375 July 29, 2012 The Reluctant Workers One of the most important but often least understood characteristics of good project managers is the ability to know their own strengths and weaknesses and those of their employees (Kerzner, 2009, p. 148). In the Reluctant Workers case study there were three core skills directly related to proficiency in effective program management at play: Team Building, Conflict Resolution and Leadership skills. This paper will discuss these three core skills along with an analysis of the way the young project manager exercised his effectiveness skills. It will also analyze the degree of support the company provided the project manager and to what extent he received it. Lastly, in order for both the senior executive and the project manager to become effective leaders recommendations will be made relative to personnel and resource allocation. Team Building One of the hardest things for a Project Manager to learn is how to build a team. Project Managers plays several roles, which includes an array of responsibilities such as team management, conflict resolution, coaching, mentoring, scheduling, planning, interviewing, and training. Tim Aston, a newly hired Project Manager arrived on the job excited about his new position. Tim wanted to prove that he was the best project manager this company had ever hired. After Tim......

Words: 1241 - Pages: 5

Premium Essay

The Reluctant Worker

...The Reluctant Workers Ros’Mika D. Harris Lisa Hilton Business 375: Project Management 07/19/2012 Identify and analyze three of the core skills that were at play in the case of the reluctant workers, referencing the ten skills described in Chapter 4. The three skills that were lacking in the case study were team building skills, leadership skills, and administrative skills. The first skill team building focuses on “effective communications, sincere interest in the professional growth of team members, and the commitment to the project” (Kerzner, 2009, pg 149). In the case study the workers did not perform as a team they did what they wanted, how they wanted, without regard to the others on the team or the project manger and the project. The workers did not respect Tim Aston as the project manager and were set in their ways according to Phil Davies the director. Phil was not much help stating that in the project environment the workers think they are more important than the project and that is the way it is in a project organizational form. (Kerzner, 2009, pg. 294) In order to build a team there needs to be a great support system from the top down to the workers. Phil was very passive aggressive by acting like the workers were right and the project manner was wrong, this shows that there was not support from the top. Tim came to Phil for advice and all he received were excuses as to why the workers work ethic was lacking. The second skill that is...

Words: 1291 - Pages: 6