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GUIDE FOR TRAVELLERS

know before you go

Contents
Heading overseas? Before you go Departing Australia Aviation security Departing by sea Departing by pleasure craft Arriving in Australia by air Arriving in Australia by sea Arriving in Australia by pleasure craft Using your mobile phone and camera Baggage searches Prohibited and restricted goods Travelling with medicines What do I have to declare to ACBPS? Duty and tax Duty-free concession limits Exceeding your duty-free concession limits Tourist Refund Scheme (TRS) Where can I get more information? Complaints and compliments 1 3 3 4 5 5 6 9 9 10 10 11 12 14 20 20 23 25 27 29

Heading overseas?
Are you one of more than 31 million travellers getting ready to pass through an Australian international airport or seaport this year? If you are, this guide will help you prepare for your trip and give you an idea of what to expect when you pass through Australian Customs and Border Protection Service (ACBPS) at an international airport or seaport. ACBPS officers play an important role in protecting Australia’s borders from the entry of illegal and harmful goods and unauthorised people. Activities undertaken by ACBPS include: • • • • • • checking passports as travellers arrive and depart Australia checking arriving and departing travellers’ documents questioning and searching arriving travellers and their baggage for prohibited or restricted goods searching aircraft or vessels for prohibited or restricted goods seizing prohibited or restricted goods patroling the tarmac, wharf and baggage handling areas to detect and deter criminal activity using detector dogs to search people’s baggage for drugs and other prohibited or restricted goods, and collecting duty and tax on imported goods.



ACBPS uses a range of technology and techniques to detect illegal activities with minimal impact on passengers in airports and seaports including closed circuit television and surveillance monitoring. The Department of Agriculture also operates at airports and seaports. You will need to be cleared by Department of Agriculture Biosecurity officers when you arrive in Australia, to ensure you are not bringing in any items of biosecurity concern that may put Australia’s agricultural industries and unique environment at risk. The possession or trafficking of drugs is a very serious crime. In many countries you could face the death penalty or life in prison. DON’T CARRY ILLICIT DRUGS – ANYTIME, ANYWHERE.

Before you go
1. Make sure you visit www.smartraveller.gov.au before you travel. The site has tips to make your overseas trip easier. 2. Read this guide to make sure you aren’t carrying any prohibited or restricted goods. Remember that countries you are visiting may have different rules to Australia, so check with the Embassy, High Commission or Consulate of the countries you are visiting before you travel. 3. Read page 12 of this guide if you will be carrying medicine for personal use. 4. Check with your doctor and find out if you need to get a Yellow Fever vaccination certification. 5. Understand personal duty-free concession limits you are entitled to in Australia and your overseas destination. For more information refer to page 20. 6. Ensure you lock your carry-on and checked luggage.

Departing Australia
When departing Australia, you need to present your passport, completed Outgoing Passenger Card and boarding pass to an ACBPS officer. You will also need to go through an airport or seaport security screening point. Note: The Australian Government no longer provides a Port and Date Stamp in travellers’ passports on departure from Australia without a request. If you need a stamp in your passport, you must ask the ACBPS officer when you depart Australia.

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Aviation security
There are aviation security restrictions on items you can have in your carry-on luggage when you travel in and out of Australia. The restrictions include weapons; explosives; sharp objects and tools; some sporting goods; and liquids, aerosols and gels (LAGs) products. For more information about the restrictions on weapons, LAGs or other prohibited items visit www.travelsecure.infrastructure.gov.au Note: The LAGs restrictions limit the volume of liquids, aerosols and gels you can bring into Australia as carry-on luggage on an international flight and the location where LAG items can be purchased. As an alternative, duty-free alcohol can be purchased in an airport duty-free shop on arrival in Australia.

Tips
Get to the airport early to allow plenty of time to check-in with your airline, fill in relevant forms, clear ACBPS and security and process any Tourist Refund Scheme (TRS) claims. If you have expensive personal items like computers or cameras you’re taking with you that: 1. you intend to bring back to Australia 2. you are not claiming a TRS refund, and 3. are not duty-free goods, then you can register them on Form B263 (Goods Exported in Passenger Baggage). The Form B263 is available on our website www.customs.gov.au/site/page4288.asp or from any ACBPS office. Goods must be inspected by an officer in the ACBPS office at the departure point. Once registered, you do not need to declare these goods to ACBPS on return. Keep your completed form handy to show ACBPS when you come back to Australia.

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Departing by sea
If you are departing Australia by sea, you will be cleared at the port before you join the vessel. You will need to present your passport and Outgoing Passenger Card to ACBPS for outwards clearance at the location and time advised by the shipping operator.

Departing by pleasure craft
There are specific ACBPS requirements for departing Australia by yacht or pleasure craft. For more information visit www.customs.gov.au/site/page4260.asp

Your Outgoing Passenger Card is a legal document. There are penalties for not filling in your Outgoing Passenger Card properly and for making a false declaration. REMEMBER – IF IN DOUBT, DECLARE IT

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Arriving in Australia by air
All arriving passengers must complete an Incoming Passenger Card. Once you arrive in Australia, there are three key steps before you leave the airport: 1. 2. 3. Clear passport control Collect your baggage Proceed to the ACBPS and Department of Agriculture checkpoint

Australia has implemented a self-service passport control system in Australia’s eight major international airports that can be used by travellers who meet certain eligibility criteria. To find out if you are eligible to use the SmartGate system, and to find out more about how it works, visit www.customs.gov.au/smartgate/default.asp All other travellers must present their passport and completed Incoming Passenger Card to an ACBPS officer on arrival before collecting their baggage.

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After completing passport control, travellers should collect their own baggage and ensure it remains with them at all times. Travellers should not allow another travelling companion to take possession of their baggage. All travellers must then proceed to the ACBPS and Department of Agriculture checkpoints and follow the directions of ACBPS or Department of Agriculture Biosecurity officers. Your baggage may be x-rayed or examined by ACBPS or Department of Agriculture Biosecurity officers who work together to detect prohibited, restricted or dutiable goods and biosecurity risk items such as animal and plant material. You may be questioned by officers and have your bags inspected.

In the arrivals hall you may see ACBPS and Department of Agriculture Biosecurity officers using detector dogs to search for drugs, biosecurity risk material and other prohibited or restricted goods. If you are caught carrying undeclared, prohibited or restricted goods, you could be fined or prosecuted. For more information about your arrival into Australia visit www.customs.gov.au/site/page4351.asp

Tips
Complete your Incoming Passenger Card while you are on the aircraft – this will save you time when you land. After you have collected your bags, have your passport, completed Incoming Passenger Card and, if you self-processed through passport control, your SmartGate ticket, ready to give to an ACBPS officer when asked. Declare on your Incoming Passenger Card all drugs, steroids and high dependency prescription medicines which may be subject to misuse, certain food, plant and animal products or other goods as listed in the restricted goods section of this guide. Make sure you know Australia’s duty-free concession limits before you go shopping. See page 20 for further details.

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Arriving in Australia by sea
When you reach your port of arrival into Australia, you need to present your passport and completed Incoming Passenger Card to ACBPS. When permanently leaving the ship, at either the first or subsequent ports, you need to present your baggage and Incoming Passenger Card to ACBPS for clearance. You will also need to be cleared by Department of Agriculture Biosecurity officers to ensure you are not carrying any items of biosecurity concern. In some cases, ACBPS officers may check your passport and Incoming Passenger Card on board the vessel before arrival in an Australian port. SmartGate is currently not available at seaports or regional airports.

Arriving in Australia by pleasure craft
There are specific ACBPS requirements for arriving in Australia on a pleasure craft. For more information visit www.customs.gov.au/site/page4260.asp Be aware that your vessel may be searched. Your Incoming Passenger Card is a legal document. There are penalties for not filling in your Incoming Passenger Card properly and for making a false declaration. REMEMBER – IF IN DOUBT, DECLARE IT

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Using your mobile phone and camera
Mobile phones, cameras, video cameras and recording devices must not be used in ACBPS controlled areas at airports and seaports. Keep your electronic devices turned off until you have passed through all ACBPS and Department of Agriculture processes and entered the public area. Unauthorised use may result in an on-the-spot fine.

Baggage searches
Travellers arriving into, or departing from, Australia may be subject to a baggage search by ACBPS and Department of Agriculture Biosecurity officers. ACBPS understands that travellers who know they are not carrying any prohibited or restricted goods can find searches and questions by ACBPS officers intrusive and inconvenient. ACBPS also understands that travellers may want to know the reason for their selection. Selection is based on a number of factors, such as the traveller’s itinerary and answers to questions. ACBPS is unable to disclose the exact reason for the selection of travellers as this could place risk assessment practices and law enforcement processes at risk. The fact that a traveller is selected for ACBPS questioning or examination should not be taken as any sort of adverse reflection on their character or integrity. Please be assured that baggage and other searches are an essential part of ACBPS’s role in protecting the integrity of Australia’s security, economy, environment, health and cultural heritage. 10

Prohibited and restricted goods
It is illegal to carry drugs including cannabis, heroin, cocaine and amphetamines in and out of Australia. Other goods may be restricted. You will need a permit to carry these goods in and out of Australia. See page 19 for a summary on what you can and can’t carry and what you need to declare on your Incoming and Outgoing Passenger Cards. There are penalties, including on-the-spot fines, for not declaring prohibited and restricted goods and for making false declarations on your Incoming or Outgoing Passenger Card. Contact ACBPS, your Embassy, High Commission or Consulate of the countries you’re visiting before you travel for more advice about importing or exporting prohibited and restricted goods.

Counterfeit and pirated goods (DVDs, music, handbags, clothing and apparel etc.)
Buying counterfeit or pirated items supports an illegal trade that could involve serious criminal activity. These goods are often poorly manufactured and, as a consequence, they can present a serious risk to the health and safety of unsuspecting consumers. Counterfeit or pirated items may be seized by ACBPS and you may be subject to civil litigation or criminal prosecution.

Travelling with medicines
Taking medicines out of Australia
There are no restrictions on taking medicines out of Australia for your own personal use (or for someone travelling with you). In fact, it is a good idea to carry enough medicine for the entire trip, plus some extra in case your travel is delayed. This is because an Australian prescription cannot be filled overseas, and familiar over-the-counter medicines may not be available. When you take medicines out of Australia, you need to follow a few simple rules: • Only take medicines you (or someone you are travelling with) require for your personal use for a period of up to three months. Carry a letter from your prescriber with your prescription medicines. The letter should include the name of the medicine, how much you are taking, and state the medicine is for your personal use. If you can’t get a letter from your prescriber, there is a Pharmaceutical Benefits Scheme Medicines Export Declaration Form that may be sufficient to let ACBPS know a medicine subsidised by the PBS is for your personal use, for no longer than three months. Refer to the following website – www.humanservices.gov.au/spw/customer/ forms/resources/2619-1201en.pdf All prescription medicines should be kept in their original container displaying your name and dosage requirements, and carried in your hand luggage to prevent loss. 12







Some medicines should not be transported across international borders unless they are accompanied by a customs clearance from the country concerned. This applies to those classified as Controlled Drugs and medicines of addiction (such as medicines containing codeine or strong painkillers prescribed from a Pain Unit). Even when these medicines are obtained on a legal prescription in Australia, you must apply for customs clearance to the appropriate Embassy, High Commission or Consulate in Australia: www.dfat.gov.au/embassies.html. You need to think about any countries you might be entering as a stop-over, as well as your final destination.

Bringing medicines into Australia
If you are a traveller carrying medicines such as aspirin, paracetamol or Australian over-the-counter medicines, you do not need to declare these to ACBPS when you arrive in Australia. Prescription only medicines that do not contain controlled substances* can be brought into Australia if you: • Import no more than three months’ supply for your personal use, or the use of another traveller under your care. Carry a letter or prescription from your doctor, written in English, as evidence that the medicine has been prescribed to you to treat a medical condition.



*A list of controlled substances is available at: www.health.gov.au/internet/main/publishing.nsf/ Content/list-of-drug-substances-requiring-importand-or-export-authorisations ACBPS may request to sight your letter or prescription. Further information is available from: www.tga.gov.au/consumers/travellers.htm

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If you are bringing medicines into Australia you took with you on your journey, then in most cases you will not need to do anything extra to re-enter Australia. However, you must apply to the Department of Health in advance if you want to bring into Australia medicines that contain controlled substances and the substances do not have a travellers’ exemption, such as anabolic or androgenic steroids (for example testosterone or DHEA). General guidance for travellers bringing medicines to and from Australia is available from: www.health.gov.au/internet/main/publishing.nsf/ Content/general-guidance-for-travellers-bringingmedicines-to-and-from-australia Important note: If you are in Australia for three months or longer and require ongoing medicines, we suggest you visit an Australian doctor to obtain your prescriptions. If you want to have your medicines sent to you from overseas, you will need to obtain an import permit before importation. We recommend you find out about import procedures before you arrive in Australia.

What do I have to declare to ACBPS?
Firearms, weapons and ammunition
You must declare all weapons, firearms and ammunition and their components. This includes imitation firearms and soft air (BB) firearms that discharge a plastic pellet by means of compressed air which are commonly purchased as “toy guns”. Other weapons such as paintball markers, blowpipes, all knives, nunchakus, slingshots, crossbows, electric shock devices, laser pointers, body armour, batons, pepper sprays, knuckle dusters and parts and accessories for use with firearms and weapons must also be declared. Some of these items may require permission to be imported, and may be subject to other import requirements such as unique serial numbers and safety testing.

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Please note: The illegal import and export of firearms, weapons and regulated parts is a criminal offence with a penalty on conviction of up to $425,000 or ten years’ imprisonment, or both.

Currency
There is no limit on the amount of physical currency or bearer negotiable instruments you can bring in or take out of Australia. However, you must declare amounts of AUD$10,000 (or foreign currency equivalent) or more using the AUSTRAC Cross Border Movement – Physical Currency form. You will need to see an ACBPS officer if you require this form. More information regarding AUSTRAC reporting can be found at www.austrac.gov.au/info_for_travellers.html You must also disclose any bills of exchange, traveller’s cheques, personal cheques, promissory notes, bearer bonds, money orders, postal orders or other bearer negotiable instruments, regardless of value, if requested by an ACBPS officer or police officer.

Illegal pornography
Illegal pornography is controlled on import and export. This includes publications and any media which depicts images such as child pornography, bestiality, and explicit sexualised violence.

Rough diamonds
Rough diamonds are controlled on import and export and must be declared. All rough diamonds must be accompanied by a valid Kimberley Process certificate and be transported in a tamper-resistant container. Further information can be found at: www.ret.gov.au/resources/mining/australian_mineral _commodities/diamonds_rough/kpcs/Pages/ kimberley_process_certification_scheme.allspx

Performance and image enhancing substances
All performance and image enhancing substances must be declared on arrival. These include human growth hormones and all anabolic and androgenic steroids such as DHEA. You must present to ACBPS a prescription, a letter in English from your doctor or a permit, depending on the type of substance you are carrying. Athletes competing in sports governed by a World Anti-Doping Code compliant anti-doping policy need to be aware they can receive sanctions for the possession of prohibited substances or methods, even if they have not taken the substance, or used the method. The Australian Sports Anti-Doping Authority (ASADA) works closely with ACBPS to investigate the trafficking of prohibited drugs, medications and substances.

Athletes can receive a sanction for being involved in the trafficking of prohibited substances. For further information visit www.asada.gov.au

Medicines
Some medicines are subject to misuse, abuse or dependence and must be declared. The medicines you must declare are: • • • • • human growth hormones anabolic or androgenic steroids, including DHEA opioid analgesics cannabis narcotic-based medicines.

Some traditional medicines may contain controlled substances or endangered plant or animal products, so these need to be declared to ACBPS. Some drugs, medications and substances are banned in sport, as are some methods. Athletes competing in sports governed by a World Anti-Doping Code compliant anti-doping policy need to be aware they can’t just take any drug or medication, or even use certain methods. If an athlete needs to take a banned substance, they can apply for a Therapeutic Use Exemption (TUE) at www.asdmac.gov.au Different countries have different laws about what substances are considered to be medicines. Substances that are controlled in Australia may be easily available in another country. If in doubt, it is recommended to declare what you have purchased.

Protected wildlife
Australia’s strict laws control the import and export of protected plants and animals and associated products. This can include regulated products such as traditional medicines, ivory, snake or reptile skin, orchids, turtle shell, caviar and many hunting trophies.

Heritage-listed goods
Travellers need to apply for a permit to import or export heritage-listed goods including works of art, stamps, coins, archaeological objects, minerals and specimens. 17

Agricultural and veterinary chemical products
Individuals should be aware it is an offence to import unregistered agricultural chemicals (including household pesticides and personal insect repellents) and veterinary medicines without prior written consent from the Australian Pesticides and Veterinary Medicines Authority (APVMA). Registered products bearing an APVMA approval number that you have taken with you out of the country may be re-imported without APVMA written consent. Whether registered or not, some veterinary medicines containing prohibited substances may require import approval similar to those for human medicines. It is advised to check whether there are any additional import or export restrictions that might also apply to your veterinary medicines before you travel at www.tga.gov.au/consumers/personal-importationscheme.htm All agricultural chemicals and veterinary medicines should be declared on arrival. For more information visit www.apvma.gov.au or phone 02 6210 4793.

Defence and strategic goods
Permits are required to import or export defence and strategic goods. For more information on which goods fit into this category, refer to ACBPS’s Export controls for defence and strategic goods fact sheet at www.customs.gov.au If you’re unsure, you should check Australian import requirements before you buy. For more information visit www.customs.gov.au or phone 1300 363 263.

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Declaring restricted goods
Item
Firearms, weapons and ammunition Illegal pornography

Declare Declare on For more on Arrival Departure details, contact
Yes Yes Yes Yes ACBPS ACBPS Australian Sports Anti-Doping Authority Office of Chemical Safety, Department of HealthTherapeutic Goods Administration AUSTRAC Medicare Australia Office of Chemical Safety, Department of Health Therapeutic Goods Administration Department of Industry Department of Agriculture Department of Environment Department of Infrastructure and Regional Development Australian Pesticides and Veterinary Medicines Authority ACBPS

Performance and image enhancing drugs

Yes

Yes

Currency AUD $10,000 (or foreign currency equivalent) or more Medicines and substances which may be subject to misuse, abuse or dependence Rough diamonds Certain food, plants, animals and biological goods Protected wildlife and wildlife products Heritage-listed goods Agricultural chemicals and veterinary chemicals Defence and strategic goods

Yes

Yes

Yes

Yes

Yes Yes Yes Yes

Yes No Yes Yes

Yes Yes

Yes Yes

Contact details for relevant organisations are listed at the back of this guide. The possession or trafficking of drugs is a very serious crime. In many countries you could face the death penalty or life in prison. DON’T CARRY ILLICIT DRUGS – ANYTIME, ANYWHERE.

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Duty and tax
Goods entering Australia may be subject to Customs Duty and Goods and Services Tax (duty and tax). Most personal items (see Personal goods section) may be brought into Australia in your accompanied baggage, free from duty and tax. For other goods, limits apply. These include: • • • • goods purchased overseas goods purchased in Australia duty or tax free (that have been previously exported) goods purchased from an inwards duty-free shop on arrival into Australia, or goods for which a TRS claim has been made.

Personal goods
The following personal goods are free from duty and tax: • • • • • • personal clothing and footwear (excluding fur apparel) articles for personal hygiene and grooming (excluding perfume concentrates) goods owned and used by the traveller overseas for 12 months or more, such as personal effects, furniture, household goods and fur apparel (excluding alcohol and tobacco) goods imported temporarily (note: a security deposit may be required by ACBPS), and goods that were previously exported from Australia (excluding goods that were purchased at a duty-free shop in Australia or goods for which a TRS claim has been made).

Duty-free concession limits
Duty-free concession limits in Australia are different to those in other countries. There are a number of duty-free concession limits that apply. These include the: • • • general goods duty-free concession limit alcohol duty-free concession limit, and tobacco duty-free concession limit. 20

Note: Duty-free concessions do not apply to motor vehicles, motor vehicle parts or commercial goods. Commercial goods are defined as: • goods that are intended to be used for a commercial purpose, including sale, lease, hire or exchange, or goods that have been imported in such a quantity that, having regard to their nature or durability, that quantity represents a commercial quantity.



General goods duty-free concession limit
General goods (goods not covered by any other duty-free concession limit category) of up to AUD$900 per adult (persons 18 years and over) and AUD$450 per child (persons under 18 years) may be brought into Australia free from duty and tax. General goods include gifts, souvenirs, cameras, electronic equipment, leather goods, perfume concentrates, jewellery, watches and sporting equipment.

Alcohol duty-free concession limit
If you are aged 18 years or over, you can import (or purchase at an inwards duty-free shop) up to 2,250ml (total volume) of alcoholic beverages. All alcoholic beverages in accompanied baggage are included in this category, regardless of where or how they were purchased. If you intend to purchase duty-free LAG items at an overseas airport, refer to the Aviation Security section on page 4 for information on security restrictions that may affect duty-free purchases.

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Tourist Refund Scheme (TRS)
On departure you may be able to claim a GST and Wine Equalisation Tax (WET) refund under the TRS if you: • • Are a passenger, not operating air or sea crew. Purchase a minimum of $300 (GST inclusive) worth of goods from the one retailer i.e. with the same Australian Business number (ABN). Purchase the goods within 60 days of departing Australia. Have a valid tax invoice/s that together total $300 or more. Wear or carry the goods as hand baggage onto the aircraft or ship. Special conditions apply for ‘oversized’ goods (such as golf clubs and surfboards) and goods that cannot be taken on board as hand baggage due to aviation security measures (such as LAG items including perfume and wine). Contact ACBPS for more information. Present your original tax invoice, goods, passport and international boarding pass to the TRS facility when departing Australia. Tax invoices over $1000 must contain the passenger’s full name and address.

• • •



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Tobacco duty-free concession limit
If you are aged 18 years or over, you can import (or purchase at an inwards duty-free shop) up to 50 cigarettes or 50 grams of tobacco products, plus one open packet of cigarettes containing 25 or less cigarettes. Tobacco products include cigarettes, cigars and other products containing tobacco. All tobacco products in accompanied baggage are included in this category, regardless of where or how they were purchased.

Pooling duty-free concession limits
Families that have arrived in Australia on the same flight or voyage may combine (pool) their individual duty-free concession limits. Families wishing to pool their duty-free concession limits must remain together when clearing ACBPS checkpoints. A family means: • • a husband and wife, and any of their children under 18 years of age, or a person and his or her de facto partner (including same-sex couples) and any of their children under 18 years of age.

Exceeding your duty-free concession limits
Declared—Tobacco
Where you have declared more than 50 cigarettes or 50g of tobacco products, you will be provided with the following options: • take the tobacco products of your choice up to the duty-free concession limit (50 cigarettes or 50 grams of tobacco product), plus one open packet of cigarettes containing 25 or less cigarettes, without paying any duty or GST and abandon the excess for destruction, or pay duty and tax on the entire importation of tobacco products (not just on the items that have exceeded the limit).



Declared—Alcohol
Where you have declared more than 2250ml of alcohol (alcoholic beverage), you will be provided with the following options: • take the alcoholic beverage products of your choice up to the duty-free concession limit without paying any duty or tax and abandon the excess for destruction, or pay duty and tax on the entire importation of alcoholic beverages (not just on the items that have exceeded the limit). 24



Undeclared—Alcohol and/or tobacco
Be aware that if you have exceeded the alcohol and/or tobacco duty-free concession limit/s and you did not declare goods in excess of your duty-free concession limit/s, you will be charged duty and tax on the entire importation (not just on the items that have exceeded the limit). Alternatively, you can choose to abandon the entire importation for destruction.

General goods—Over AUD$900 (Adult) or AUD$450 (Child under 18 years)
If you exceed your general goods duty-free concession limit, you will be charged duty and tax on the entire importation of that category of goods (not just on the items that have exceeded the limit). Be aware that penalties may apply where goods have not been declared.

Tip
Carry proof of ownership in the form of receipts, as they will help in assessing the value of general goods.

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ACBPS may inspect the goods for which you are claiming a refund. If you are unable to present your goods to ACBPS on request, or provide evidence that ACBPS has sighted your goods at your port of departure from Australia, your claim will be refused. If you are considering bringing goods back to Australia for which a TRS claim has been made, you should declare the goods and may be required to pay back the GST refund. Penalties apply to undeclared taxable goods. Please allow plenty of time to get your TRS claim processed before the cut-off time of departing aircraft/ vessel as queuing at check-in, passport control, security and the TRS maybe longer than you anticipate. Claims at airports can only be made up to 30 minutes prior to the scheduled departure of your aircraft. Claims at seaports can be made no earlier than 4 hours and no later than 1 hour prior to the scheduled departure of your vessel. You will need to confirm arrangements with the vessel for any changes to these times. Note: If you intend to make your claim at a seaport, this will be available at the ship’s last Australian port of departure. This may not be the port in which you embarked. For further information regarding the TRS visit www.customs.gov.au/site/page4646.asp

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Where can I get more information?
Australian Customs and Border Protection Service (ACBPS) 1300 363 263 www.customs.gov.au Department of Agriculture 1800 020 504 + 61 2 6272 3933 (ph) www.agriculture.gov.au Australian Sports Anti-Doping Authority 13 000 ASADA (13 000 27232) +61 2 6222 4200 (ph) asada@asada.gov.au www.asada.gov.au Australian Pesticides and Veterinary Medicines Authority + 61 2 6210 4793 (ph) importconsent@apvma.gov.au www.apvma.gov.au AUSTRAC 1300 021 037 Translating & interpreting assistance call 131 450 and ask for AUSTRAC www.austrac.gov.au Department of Foreign Affairs and Trade (DFAT) 1300 555 135 (option 3) www.smartraveller.gov.au Department of the Environment 1800 803 772 + 61 2 6274 1111 (ph) www.environment.gov.au

Department of Infrastructure and Regional Development +61 2 6274 7111 (ph) www.infrastructure.gov.au Medicare Australia 1800 500 147 www.medicareaustralia.gov.au Therapeutic Goods administration 1800 020 653 + 61 2 6232 8644 (ph) + 61 2 6203 1605 (fax) info@tga.gov.au www.tga.gov.au Office of Chemical Safety Department of Health 1800 020 103 www.health.gov.au

Complaints and compliments
To offer a comment on any aspect of ACBPS, either complete a Complaints and Compliments brochure available from any ACBPS office, phone 1800 228 227 (in Australia) or email comments@customs.gov.au

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If you see or hear something suspicious that may threaten Australia’s borders, call Customs Watch immediately on 1800 06 1800 (toll free) or report online www.customs.gov.au/customswatch If you are overseas call +61 26246 1325 (normal call costs apply). If you notice suspicious activity within an Australian international airport or seaport, please advise an ACBPS officer. Your information could be the missing link in disrupting criminal activity.

For information on any ACBPS matters, contact the Customs and Border Protection Information and Support Centre on 1300 363 263 or email information@customs.gov.au or visit the website at www.customs.gov.au Information contained within this brochure was correct at time of printing.
November 2013…...

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...Preparing to Conduct Business Research: Part I Tamika C. Doss, Virginia Lindsey, Shenera Belton, Debra Harrison and Kim Arceneaux RES/351 Business Research November 7, 2012 Dr. Kenneth Idle Preparing to Conduct Business Research: Part I Opportunity Facing the NC Music Factory We have selected one of the largest music venues in North Carolina. The growth of this establishment has grown in the last 5 years tremendously. Our business research was to discover why people decided to frequent this place instead of Uptown which is within a mile radius of the NC Music Factory. Our angle was to use qualitative research which seeks to describe, decode, and otherwise come to the meaning of more or less naturally occurring phenomena in the social world. This research process uses data collection and data analysis to drawn in on the consumer’s preference. Qualitative research draws data from a variety of sources; people (individual or groups), organizations, published text (social media’s quick references), (settings/environment), objects (visual/sensory) and let’s not forget events and happenings. Which brings us to what will be our research questions? So here they are: * Job Analysis – Does the current location generate the most business? * Advertising – What images did they use to connect with their target customer’s? * New Entertainments Ideas – What did their current customer’s thought about bringing in......

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...RELATIONSHIP BETWEEN FACILITY, VARIETY OF MENU, PRICE, LOCATION AND SERVICE WITH WILLINGNESS OF QUEUING IN ITB CANTEENS This paper is a prerequsite of graduation Business Research Method lecture By Rizky Rahmany 19011055 Ersha Nuranjasari 19011094 Wedda Le 19011139 Arizal Khoironi 19011032 Sweeta Elfonsia 19011087 (Study Program Business Management) INSTITUT TEKNOLOGI BANDUNG 2012 RELATIONSHIP BETWEEN FACILITY, VARIETY OF MENU, PRICE, LOCATION AND SERVICE WITH WILLINGNESS OF QUEUING IN ITB CANTEENS This paper is a prerequsite of graduation Business Research Method lecture By Rizky Rahmany 19011055 Ersha Nuranjasari 19011094 Wedda Le 19011139 Arizal Khoironi 19011032 Sweeta Elfonsia 19011087 (Study Program Business Management) INSTITUT TEKNOLOGI BANDUNG 2012 ABSTRACT RELATIONSHIP BETWEEN FACILITY, VARIETY OF MENU, PRICE, LOCATION AND SERVICE WITH WILLINGNESS OF QUEUING IN ITB CANTEENS By Rizky Rahmany 19011055 Ersha Nuranjasari 19011094 Wedda Le 19011139 Arizal Khoironi 19011032 Sweeta Elfonsia 19011087 (Study Program Business Management) Institut Teknologi Bandung When we talk about queuing, there are many questions come up from our mind such “what kind of thing is happening there so people want to queue?” Talking about queuing is not always about staying in the line, no guarantee that people want to keep staying......

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...Business Research Ethics Timothy L. Goree RES/351 February 19, 2013 AMANUEL GOBENA Business Research Ethics At the University of Putra in Malaysia two lecturers were working on a student guidebook for all management majors. This guidebook while written to help the students unfortunately was found to have been written with assistance that was not given credit, in short the guidebook had been written with a good deal of plagiarism. This unfortunate event produced a good deal of attention both locally and internationally (J.M.L.Poon, 2011). While no one was against the guidebook being written it was essential that the staff of this University support the rules that they teach. Plagiarism no matter how noble the research, is never an acceptable course of action. These two men failed to consider many of the outcomes to this. First they failed to consider the implications this put upon every student at the University. Through their actions and the public attention they received it was now a guarantee that many employers in the business world would not be eager to hire a student from a university where plagiarism was found to be present in the University Staff. So in short their actions devalued the educations of the student body, second they failed to consider the legal implications. This action led to the loss of all profits made from the study guide and to the public humiliation for the plagiarism that they both committed (Chapman, 2009). And finally the guidebooks......

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...Business Research, (part I) Ace Cable is a well established company which offers cable television, telephone and internet services to its customers. These services are available to customers across the United States and have been in business since 2000. In the recent years, the competition has grown and Ace Cable is experiencing a decrease in customer enrollments. Customers now have multiple options to consider before enrolling into an agreement. Ace Cable is looking to implement initiatives to help gain insight on how to convince more consumers to sign with the company, and in turn see the ROI (Return on Investment) on measures such as marketing and advertising. Research Questions Some of the increasing questions dealt mainly with the fewer number of enrollments. This begins the basic reasoning process. What is the problem with Ace Cable’s services, what would the customers prefer, how can Ace Cable bring in new clients, and how much can Ace Cable offer to bring service to many different types of individuals? Finding the root cause of why the enrollments have dropped will give Ace Cable an advantage in closing this performance gap. The most important topic of research is to find what it is that the public want. Is a bundle type plan something that the consumers prefer, or maybe just options without a contract? Research would show that a company that can offer both will have the opportunity to bring in both types of individuals. Another factor would be the......

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...First Energy: Business Research Applications RES/320 Candice Ward July 02, 2012 First Energy: Business Research Applications First Energy is a multi-state corporation with more than 17000 employees and supplies electricity to customers in six states including Ohio, Virginia, New Jersey, Pennsylvania, West Virginia, and Maryland (First Energy Corp, 2011). With this many customers comes a large responsibility to maintain competitive costs and services. Supplying electricity, including customer and business revenue, is a costly venture. To stay viable and competitive, extensive research into alternative forms of energy is essential. First Energy spends much time and expense into this research and explains itself further in the following paragraphs. First energy commits itself to abiding by the rules, regulations, laws, and environmental policies in effect (First Energy, 2010). As pollution laws become stricter and fines increase for higher than allowed pollution levels, First energy must find efficient and cheaper ways to supply electrical energy. For First Energy to move forward with technology, keep customer and business rates low, and comply with state and federal regulations, First Energy spends generous amounts of time and assets into research. A major portion of these assets and time First Energy uses, is research into improving and enhancing existing equipment. To accomplish this, First energy partners with......

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...Preparing to Conduct Business Research Part 1 Team A RES/351 February 24, 2014 Sara Skowronski Preparing to Conduct Business Research Part 1 The purpose of business research is to allow a business to set itself apart from its competitors by gathering as much information on the industry that it can and utilizing that data to create unique methodologies and business practices. Researching in a business will provide information on things such as what products consumers like or do not like to buy, what the start-up costs will be, and whether any new business opportunity is viable to undertake. Researching also reveals the profitability potential of products and services and how they size up competitively with similar products available in the marketplace. The most successful organizations in each industry are perfect examples of how to successfully market, advertise, and sell your products so they should always be considered. As apparent as this may seem to any given organization, often times, businesses suffer to some degree because of the lack of focus when it comes to customer service. In a time where technology and immediacy is the common thread used in impression and persuasion, the common denominator could boil down to customer service. It can be the one thing that separates an organization from another. We will be focusing directly on the research of customer service for the company Wal-Mart as an opportunity. Researching the prosperity and customer services......

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...Events in Business Research Rita M. Ontiveros University of Phoenix RES/351 April 21, 2014 William Hanson, PhD Current Events in Business Research Turunen, T. T., & Toivonen, M. (2011). Organizing customer-oriented service business in manufacturing. Operations Management Research, 4(1-2), 74-84. doi:http://dx.doi.org/10.1007/s12063-011-0047-5. Customer service in the manufacturing industry is important to its success. Whether or not a separate customer service unit is necessary and beneficial is a key question that has yet to be determined. Using the scientific method standards Taija Turunen and Marja Toivonen attempt to close the gap on this dilemma. Turunen and Toivonens' study focused on three interlinking questions. First, which kinds of differences can be found in the organizational solutions that industrial companies apply when they establish a separate service unit? Second, how are these solutions linked to a customer-oriented approach? Third, does the success of service business differ in companies applying different organizational solutions? (Turunen & Toivonen, 2011). These questions attempt to provide manufacturing industry managers the information they need to make well informed decisions about their customer service units. The study included comparing two different companies repair service departments. Company A has an outsourced customer service department that shares little knowledge of the......

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...Business Research Paper RES/351 02/13/2013 Business Research Paper In this paper I will be going over the business ethics of a company that is known for one of the biggest frauds in corporate America. The company is Enron and I found an article that is titled " The Case Analysis of the Scandal of Enron" and in this article the author talks about the business practices on Enron and the unethical research they used to grow their business and in the end they ruined a lot of good people's lives, and damaged their futures. According to "Dictionary.com" (2013) ethics are the values relating to human conduct, with respect to the rightness and wrongness of certain actions and to the goodness and badness of the motives and ends of such actions. Every person has ethics and a code that they live by, but the difference is that not everyone has that same code and especially in the business world that word can be tricky for people and standing up for the code they believe in is hard for some. Unethical business practices is not a new thing, and as the economy has grown these practices have been more common. One unethical practice would be skewing the research results, or the skewing the research from your company. That is one thing that Enron did do, and they even took a step further and did certain practices that no one had ever thought of before. Enron was a natural gas company, and what they did is that they built power plants in a few different places and they took their......

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...Business Research Ethics RES/351 August 12, 2013 Stem Cell and Human Cloning Research and Ethics Questions about ethics in research have increased and unethical issues rise from different fields such as Medicine and Science. When the discussion about stem cell and human cloning researches rise for the meaning, “what is life?” the question is simple, but the answer is still unclear. This paper is an overview of the articles about stem cell and human cloning researches that discuss business research ethics and involves ethical and unethical issues. A stem cell is a type of cell found into the body of all human beings, has the capability to reproduce them, and to produce other types of cells such as brain cells, muscle cells, and others. In the New York Times’ article is very clear that the ongoing battle to make this research valid is relentless. This research can be the potential that holds for the future generation and scientists affirms; “stem cells may be used to replace or repair damaged cells, and have the potential to drastically change the treatment of conditions like cancer, Alzheimer’s and Parkinson’s disease and even paralysis.” (Harris, 2012) However, opponents of embryonic stem cell want the research to be restricted or prohibited entire as inhumane because most researches are done by creating embryonic stem cell from fertilized cells. When the approach is human cloning there is no difference, opponents to the research claim that it is immoral and......

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...Business Research Problem Team C RES 351 April 7, 2014 Dr. Stephen Loro Contract and Pre-Paid Wireless Service Consumers and businesses in America spend billions on wireless service each year. In today’s world having a cellphone is a necessity. Team C would like to research between the contract and pay-as-you-go cost of wireless services. There are several companies offering wireless service and is up to the consumer to select the service that accommodates his/her needs. The price we paid for wireless services can help us save or budget additional income to this necessary expense. Research Problem The research problem is that consumers have more than one option to select the right wireless plan. Most companies offer a 2-year contract plan and the Pre-paid Services. The cost of the services is considerable lower to the Pre-paid services compared to the contract services. Wireless service providers are offering the same benefits within the same network. Verizon Wireless offers several two-year contract plans starting at $60.00, and pre-paid services with no contract requirements starting at $ 45.00 (Verizon.com). Depending on the amount of money a customer wants to pay they can get more data, minutes and coverage. Knowing the amount of usage can help consumers select the right plan. This research group will research the difference between contract and pre-paid wireless services offered by wireless companies......

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...Understanding Business Research Terms and Concepts: Part 1 RES/351 Business Research August 13, 2014 Understanding Business Research Terms and Concepts: Part 1 It is important to understand business research terms and concepts when conducting research. Having an unclear understanding of the terms and concepts could lead to ineffective research results. Having good measurement tools in place can be used as an indicator for measuring accuracy. Tools that are put in place to measure accuracy are evaluated using three key criteria, validity, reliability, and practicality. Validity is the main concern of the research. Reliability deals with the quality of measurement. Practicality is concerned with factors of economy, interpretability and convenience. In this paper, I have chosen two articles and will identify, compare, and contrast the two approaches, qualitative and quantitative, used by the researcher. In the first article titled, “Research in the News: Practicality trumps desirability in gift giving”, the researchers use a qualitative approach. The strength of this approach was that the studies were conducted face to face in a classroom which allowed the study capture the actual emotions, feelings, and opinions of the individuals being surveyed. Using a combined approach in this study would enhance the results by adding in statistical measures, which will be obtained through the quantitative design. The appropriate method for this research study was the......

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... Business research methods Name Institution There are different types of issues that are said to be accompanied by the research process and are inclusive of the decision making process which comprises of the favored-technique syndrome. Following that some of the researches that are carried out are method bound, there always tend to be a problem with the management who want their methodology of research to be followed failure to which they become uncomfortable with the research undertaken. The management has to provide a technique of handling the research since this aid in determining if the research can be carried out (Bell, 2005). On the other side, a manager tend to have issue following the fact that some fields were created for some specific reasons and those reason may not be compatible with the management research question. However, in most cases not all the management issues are researchable and not all the research questions can also be answered and this becomes an issue that is said to happen in research process. Some management problems are very complicated and prove to be intractable to traditional form of analysis which becomes an issue to the research process which is slowed down. In this case research can not be handled with accuracy following the existence of the many interrelated facets which also reduces the susceptibility of attack from the quantitative research methods. The urge to attain genuine politically motivated research information is an issue......

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