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Business Process Overview

In: Business and Management

Submitted By amo1225
Words 1437
Pages 6
Part2: Business Process Documentation and Analysis

Trover Export
AC 730 HB2
Team High Five
Team members: Jianan (Nora) Zhao, Yifan Lu, Xi (Allie) Yang, Jieyin Sun, Yan long

2.1 Company Description
Company overview and structure
Trover Export is small private company in Massachusetts specializes in exporting luxury vehicles that only available in the United States market to Mainland China. Luxury vehicles export is special in nature due to its complicated regulations and various demands of different customers. Trover has conducted this business since 2007 and has built a sound reputation among its customers through reliable and efficient services.
The head office of Trover is located in Quincy, Massachusetts, but the employees are working remotely in different cities to be in charge of the regional markets. Restricted by its scale and business pattern, the organizational structure of Trover is quite simple and direct. There are 6 full time employees, of which 5 are Regional Sales Manager working in different cities in Massachusetts and 1 Marketing Manager and several part-time Sales Specialists and Marketing Specialists. The CEO, acting as a CFO as well, takes control of the whole company. The organization chart is as follows:
Organization chart of Trovers Export Mission and Challenges
The mission of Trover is to provide luxury cars at a reasonable and competitive price as well as a great purchasing experience internationally for Chinese customers. Its business objectives for year 2014 are to expand customer base, increase sales volumes, and raise its reputation in the vehicle exporting industry. However, as the market of luxury vehicles export grows, the competition becomes increasingly fierce. Trover now confronts with greater challenges than before to fulfill its business objectives.
The biggest challenge is lack of…...

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