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Business Activities in Order to Achieve Results

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M&LF3 Manage business processes

Overview | What this Unit is aboutThis Unit is about managing business processes to make sure the organisation delivers outputs that meet customers’ needs and stakeholders’ needs, and organisational and legal requirements.Who is the Unit for?The Unit is recommended for middle managers.Links to other UnitsThis Unit is linked to Unit B1. Develop and implement operational plans for your area of responsibility and E17. Outsource business processes in the overall suite of National Occupational Standards for Management and Leadership. |

M&LF3 Manage business processes

Skills | Listed below are the main generic ‘skills’ that need to be applied in managing business processes. These skills are explicit/implicit in the detailed content of the Unit and are listed here as additional information. * Communicating * Information management * Analysing * Assessing * Presenting information * Influencing * Persuading * Negotiating * Problem-solving * Prioritising * Thinking systematically * Thinking creatively * Reviewing |

M&LF3 Manage business processes

Performance CriteriaYou must be able to: | 1 Design processes that deliver outcomes based on organisational goals and aims. 2 Ensure processes and resources are sustainable and effective in their use. 3 Identify and provide the resources you need. 4 Take account of influences that may affect and shape how processes work. 5 Link processes so that they interact across the organisation to form a complete system. 6 Provide information and support for staff and other stakeholders involved. 7 Define process responsibilities. 8 Develop process measures that are affordable and provide enough information for people to decide how to manage the process. 9 Establish and use effective methods to review and improve the process. |…...

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