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Bellagio

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Bellagio Controls
Individual reflection #2: Controls at the Bellagio Casino Resort What controls do they have and why? MGM MIRAGE maintained stringent controls on the recording of all receipts and disbursements. In the (Bellagio) casino, these controls included: - Locked cash boxes on the casino floor; - Daily cash and coin counts performed by employees who were independent of casino operations; - Constant observation and supervision of the gaming area; - Observation and recording of gaming and other areas by closed-circuit television; - Timely analysis of deviations from expected performance; - Constant computer monitoring of slot machines. These controls help to ensure that cash operations are going well. The company’s businesses were also subject to various other federal, state, and local laws and regulations in addition to gaming regulations. These laws and regulations included, but were not limited to, restrictions and conditions concerning alcoholic beverages, environmental matters, employees, currency transactions, taxation, zoning and building codes, and marketing and advertising. Multiple forms of control were required by the Nevada Gaming Control Board (GCB) and used in the Bellagio to help ensure that the casino kept the cash to which it was entitled. These included: - licensing of casino personnel (gaming work permit valid for 5 years); - standardization of actions of personnel running the games; - careful supervision and surveillance of the actions taking place at the table; - monitoring of results; - strict auditing procedures. Also; specify this for: a) The black-jack dealer Personnel controls: - selection of experienced dealers (customer satisfaction/technical aspects of dealing mastered) - training (experience valuable to play quickly and identify cheating) - Job design : dealers hired with a minimum of two years’ experience => preventing…...

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