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Assignment 5 Mercy Health System Baldrige Award Recipient

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Running head: Assignment 5 Mercy Health System Baldrige Award Recipient 1

Mercy Health System
Dr. Laura Forbes
HSA 599
June 10, 2013

Running head: Mercy Health System Baldrige Award Recipient 2
In 1989, Mercy Hospital was a single stand-alone community hospital primarily serving Janesville, Wisconsin. Today, Mercy Health System (MHS) is a fully integrated health care system with three hospitals and a network of 64 facilities consisting of 39 multi-specialty outpatient centers located in six counties throughout southern Wisconsin and northern Illinois. Mercy has a unique W2 Physician Partnership Model with 285 primary and specialty physicians. In addition, MHS offers post-acute and retail services, and an insurance company, which operates the second largest health maintenance organization in its market area. With an unwavering commitment to quality and cost effective health care, MHS provides a complete spectrum of integrated health care services, including basic preventive medicine and health education, complex neurosurgery and opened heart surgery, and post-acute care such as rehabilitation, home health, and hospice care to more than 1 million patients annually. Mercy’s nearly 4,000 employees, called “partners,” include 285 W2 physician partners who make up 80 percent of its medical staff. For the past six years, MHS has been ranked, in the top 100 integrated health care networks, reaching number 11 on the list in 2008.
Provide a description of the company, its mission, and values. To further its mission of providing “exceptional health care services, resulting in healing in the broadest sense,” MHS has created a culture of high quality care, customer focus, and partner cooperation, innovation, and cost consciousness. The entire organization is aligned according to its Culture of Excellence Four Pillars—quality, service,…...

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