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Assessment of the Ojt/Practicum Programs

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Assessment of the OJT/Practicum Programs .

New knowledge, attitudes, and skills acquired HOUSEKEEPING Operation, System and Procedures Do’s and Dont’s for all Housekeeping Employees
1. Observe daily punctual attendance. If unable to report call “HOUSEKEEPING” immediately. Absence should be called in 1 to 2 hours before daily hour.
2. Wear the standard footwear/shoes and socks. Keep always clean while on duty do not remove your shoes.
3. Observed good grooming at all times. Hair should be neatly combed and must not touch the collar of your uniform.
4. Keep hands clean finger nails should be kept short and clean.
5. Courtesy to co-employees should be observed at all times. Act in a gentleman/lady like manner. Greet your co-employees according to the time of day.
6. Do not attend to personal matters within the public area, combing of hair manicuring nails, picking up your noise and teeth.
7. Do not register impatience or anger by drumming on the desk/table with fingertips.
8. Stand and walk straight. Do not lean on the walls and corners. Do not wiggle your arms and legs.
9. Do not listen to the radio or watch television while on duty. Turn off radios and TV if found to be on, is then of course of your cleaning duties.
10. Do not use guest facilities use only intended for staff, unless there is a guest request to be attended immediately. Permission has to be attained first from your supervisor.
11. Do not gossip with guest and co-employees about other guest. Likewise do not gossip about co-employees to other co employees.
12. Do not make personal phone call, unless absolutely necessary such calls should be made on your own time. Use telephone specially provided for employees.
13. Off duty hours should be spent away from the hotel. You are not allowed to use the facilities or outlets, such as dinning rooms, public toilets etc.
14. Do not invite your friend and relatives in any area of the Hotel/Resort meet them outside the Hotel/Resort.
15. Leave all personal problems at the house. Do not bring them to the Hotel/Resort.
16. Keep in mind that Hotel/Resort must look clean, it all times. Help to keeps it so. Pick up proper fresh garbage from the floor in any area that you pass even if it is not your area.
17. Avoid unnecessary noise that night disturb or annoy Hotel guest or people from the offices such as.
• Shutting of doors very loudly
• Boisterous laughter
• Whistling, singing, chatting too loud
• Running on the corridors assigned to you.
18. Stay only on the areas assigned to you
19. Keep every inch of your area, including garden, surroundings in a spic and span conditions.
20. Use courtesy words like Sir, Madam, thank you, please, I beg your pardon and I am sorry.
21. When you see a guest/colleagues/manager/supervisors lugging something heavy offer your service. And for guest, however Room Attendants are allowed to bring luggage of guest to the lobby.
22. Inform supervisor of any unusual condition in the room/villa e.g. breakages, damages, shortages, etc.
23. Inform supervisor immediately if you find the guest ill, drunk or noisy.
24. Put off all lights in the room/villa if the guest failed to do so.
25. Do not throw cigarettes butts or any article into the toilet bowl, as it will cause damage and clog the toilet bowl. 26. All newspaper, empty bottles, etc. should be collected are forwarded to garbage area. Flower post/vases should be forwarded to the Housekeeping office for recording and keeping.
27. Observed silence when surrounding cleaning equipment in the respective store room, in order to avoid disturbing.
28. Do not engage in any personal business in the Hotel/Resort.
29. Do not chew; eat candy gum while on duty.
30. Do not smoke while on duty, smoke only on designated area.
31. No eating while on duty.
32. Do not read newspaper or any other reading articles while on duty.
33. Surrender immediately “ANY” lost and found items.
34. Do not seat on areas designated to the guests.
35. Approach and greet guests in a cordial, friendly manner. Greet them according to the time of a day, preferably addressing guests with their surname e.g. “Good morning Mr. Poupon” never use familiar greetings like Hi or Hello.
36. If room key is found outside the room /villa or doors is found slightly open, knock gently and courtesy hand the key to the guest or tell that the guest that he she left the door open, if the guest inside the room. If not lock the door gently and bring surrender the key to the Supervisor. Tell your Supervisor left the door open for proper notation.
37. Station your self at post when through with cleaning the room/villa. Do not loiter on other areas.
38. Leave and Hotel/Resort as soon as your duty is completed. Avoid hanging around to prevent security problem that may come up.
39. Avoid carrying cell phones, pager/beeper during hour of duty.
40. Avoid carrying wallets with big amount of money, necklace, too much rings bracelets or a bunch of personal keys during tour of duty. Exclusive are wrist watch wedding/engagement ring. Assigned key and locker key,.
41. Wear name plate at all times and ID’s for identification.
42. Avoid absenteeism, all leaves must be approved by your supervisor and noted by the GM.
43. Never bring home/villa key that lead to dismissal.…...

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