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Assessment Management

In: Business and Management

Submitted By adamspat3
Words 1781
Pages 8
Assignment 2: Leadership Assessment
Aaliyah Shaheed
Professor: William Stieber, Ph.D.
BUS 302 – Management Concepts
March 1, 2014

I work for Verizon Wireless as a Customer Service Pro and I offer customers promotions and plans to keep them from cancelling their service. I also assist the customers with billing questions and also technical issues that they may have with their service and/or devices. I am part of a leadership team that works alongside the supervisors to provide floor support to my fellow team members. Leadership is a social process of influence where a person can employ the support and assistance of other people in achieving the objective of a common problem or task at hand. Leadership involves the organization of a group of people to attain a common objective. Many theories of leadership have emerged involving character traits, situational and personal interaction, objectives, values, power and other functions. The search of personal characteristics and traits have been continuing for ages. A leadership style is a leader’s way of initiating and providing direction, motivating staff and implementing ideas and plans, there are different kinds of leadership depending on the size and type of company and the service it is providing. (Zaccaro, Gulick, & Khare, 2008) Verizon Wireless is a telecommunications company that supplies people with wireless service than spans across the United States as well as International. The Associate Director provides leadership to both Supervisors and customer service representatives. My AD assists in making sure that everyone meets and exceeds all job functions within the company. She also gives support motivation to those that need that extra push to maintain job performance. If there is a class or training needed to help with job functions she makes an effort to make sure that it is…...

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